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Understand what your customers say in any language
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Connect customers to the right agent on the first try
Give your agents the confidence to solve complex requests
Boost your customers’ experience and agents’ efficiency
Improve customer satisfaction with detailed insights
Engage with your customers on the platform of their choice
Drive appropriate actions with intelligent processes
Integrate easily with existing enterprise infrastructure
Increase operational efficiency and reduce agent attrition
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Cognigy.AI becomes one of the first AIs to be successfully AIC4-tested for security and reliability.
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See Conversational AI in action and browse through a selection of Cognigy.AI videos and demos.
Human Resources teams face the same challenges as all teams: do more with less, and scaling up and down. HR teams juggle a demanding role of supporting hundreds even thousands of employees across a multitude of functions. Yet, they don’t often have the tools or technology to help them.
From simple FAQs to secure, complex conversations, Conversational AI chatbots help Human Resources teams by alleviating the handling of day-to-day questions and peak time inquiries, while also maintaining a personal level of communications.
In this example, an employee tells the “HR Agent” that he/she needs to submit an invoice for an expense report. The HR Agent walks the employee through the process, capturing an image of the report through the employee’s camera, and submits it – resolving the employee inquiry in under a minute.
Advances in Conversational AI are transforming workflows and processes for the HR department. By having employees find answers via virtual agents, HR professionals are freed up to focus on other projects.
- Benefits (eg health insurance or retirement)
- Time off and leave of absence (eg maternity leave)
- Changes to personal information
- Performance review
With AI advancements like chatbots and voice bots that assist employees faster, Human Resource management will become a higher value-adding department within the enterprise.
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