The leading enterprise conversational automation platform
Deploy virtual voice agents for automated phone conversations
Conversational AI Analytics Suite for 360° Insights
Elevating customer service with AI-powered Agent Assist
Turnkey ecosystem integration with pre-built connectors
Fast and efficient call handling with automated ID&V and smart routing, all in natural language
Enabling frictionless, transactional customer service on any voice or text channel
Giving service agents superpowers through AI-infused agent augmentation
Enhance customer interactions with AI on the frontline
Connect customers to the right agent on the first try
Give your agents the confidence to solve complex requests
Boost your customers’ experience and agents’ efficiency
Improve customer satisfaction with detailed insights
Engage with your customers on the platform of their choice
Drive appropriate actions with intelligent processes
Integrate easily with existing enterprise infrastructure
Increase operational efficiency and reduce agent attrition
Dive deep into the world of conversational AI
Learn everything about voice bots and virtual agents
Become an expert in Conversational AI and automation
See Conversational AI in action through demos
Explore Cognigy.AI and get support from the community
Join our mission to make Conversational AI more accessible
Find us at live conferences or virtual meetups
Help us achieve our vision with your talents and skills
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Reach out to our experts and get your questions answered
See how we help your organization secure sensitive data and comply with applicable laws and regulations.
An in-depth guide into the trusted use of AI in customer service automation
Find out everything you need to know about establishing "Explainable AI" based on the AIC4 criteria catalogue.
Picture yourself standing in line at the airport with your bag in one hand and your phone in the other. You need to get your flight status and you want it to be as simple of a process as possible.
Also put yourself sitting at the gate with your laptop open and you want to know what time you'll be arriving.
Airlines are realizing the value of Conversational AI across channels not only for raising the satisfaction level of flyers, but also for greater efficiency. They are putting themselves in the shoes of their customers and making their experiences better, easier and faster.
Watch the following 1-min. video to see examples of airline self-service:
Whether you are standing in line at the airport and calling in on your phone or sitting in the airport lounge in front of your laptop, Cognigy.AI lets users communicate in their own words.
By accessing real-time data, Cognigy helps users get the information they need and complete end-to-end transactions on whichever channel fits their situation.
See how Cognigy.AI lets you build conversations once and publish them across any voice or text channel.
Stay up to date with the latest Conversational AI tips and news.