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The leading enterprise conversational automation platform
Deploy virtual voice agents for automated phone conversations
Conversational AI Analytics Suite for 360° Insights
Elevating customer service with AI-powered Agent Assist
Turnkey ecosystem integration with pre-built connectors
Fast and efficient call handling with automated ID&V and smart routing, all in natural language
Enabling frictionless, transactional customer service on any voice or text channel
Giving service agents superpowers through AI-infused agent augmentation
Enhance customer interactions with AI on the frontline
Connect customers to the right agent on the first try
Give your agents the confidence to solve complex requests
Boost your customers’ experience and agents’ efficiency
Improve customer satisfaction with detailed insights
Engage with your customers on the platform of their choice
Drive appropriate actions with intelligent processes
Integrate easily with existing enterprise infrastructure
Increase operational efficiency and reduce agent attrition
Power up your Amazon Contact Center with Conversational AI
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An in-depth guide into the trusted use of AI in customer service automation
Find out everything you need to know about establishing "Explainable AI" based on the AIC4 criteria catalogue.
"Any sufficiently advanced technology is indistinguishable from magic". This is the third of Clark's laws, a list of three adages formulated by British science fiction writer Arthur C. Clark. Indeed: For thousands of years, the idea of inanimate objects understanding and responding intelligently using spoken language could only be imagined in fairytales or sci-fi.
Today, conversing with objects has become commonplace. We're surrounded by embedded voice assistants who obey our every command and engage in more or less intelligent conversations. Arguably coming generations will perceive any non-conversational UI as broken. Think of that famous scene from Star Trek IV where Scotty tries to talk into the computer mouse from 1986. That will soon be us!
🎯 Update 2023: Learn about Cognigy's latest Generative AI Features!1. Watch our webinar on OpenAI & LLMs in Conversational AI (10 min version).
While consumers are adapting at lightning speed to the new convenience of AI-powered voice experiences, the creation of those assistants is mainly in the hands of experts. But that is about to change: Platforms such as Cognigy.AI democratize the creation and orchestration of language experiences. And at the same time, large pre-trained language models like GPT-3 are becoming accessible, affordable, and easy to handle.
Take a look at this video to see how the combination of Cognigy.AI and OpenAI powers an intelligent voice bot that can be trained in seconds to answer questions and engage in a natural, human-like conversation.
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