On the Phone with an AI: Using GPT-3 to power a Voice Bot

"Any sufficiently advanced technology is indistinguishable from magic". This is the third of Clark's laws, a list of three adages formulated by British science fiction writer Arthur C. Clark. Indeed: For thousands of years, the idea of inanimate objects understanding and responding intelligently using spoken language could only be imagined in fairytales or sci-fi.

Today, conversing with objects has become commonplace. We're surrounded by embedded voice assistants who obey our every command and engage in more or less intelligent conversations. Arguably coming generations will perceive any non-conversational UI as broken. Think of that famous scene from Star Trek IV where Scotty tries to talk into the computer mouse from 1986. That will soon be us!

While consumers are adapting at lightning speed to the new convenience of AI-powered voice experiences, the creation of those assistants is mainly in the hands of experts. But that is about to change: Platforms such as Cognigy.AI democratize the creation and orchestration of language experiences. And at the same time, large pre-trained language models like GPT-3 are becoming accessible, affordable, and easy to handle.

Take a look at this video to see how the combination of Cognigy.AI and OpenAI powers an intelligent voice bot that can be trained in seconds to answer questions and engage in a natural, human-like conversation.

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Sebastian Glock is the Senior Technology Evangelist at Cognigy where he acts as a mediator between technology & business. He has advised top-tier companies in Europe and North America in digital projects and is a seasoned speaker at international conferences and events.