Easy-to-use platform even for non-techies
Understand what your customers say in any language
Use built-in conversational modules or upload your own
Integrate with any CRMs, ERPs, RPA, and more
Enhance customer interactions with AI on the frontline
Connect customers to the right agent on the first try
Give your agents the confidence to solve complex requests
Boost your customers’ experience and agents’ efficiency
Improve customer satisfaction with detailed insights
Engage with your customers on the platform of their choice
Drive appropriate actions with intelligent processes
Integrate easily with existing enterprise infrastructure
Increase operational efficiency and reduce agent attrition
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See Conversational AI in action and browse through a selection of Cognigy.AI videos and demos.
Whether customers fill out online forms, send emails or iniate chat conversations - many use cases require businesses to securely authenticate end users. When transactions are triggered or personal data is processed, multi-factor authentication (also known as MFA) is the state-of-the-art approach. Two-factor authentication (2FA) is a popular implementation of MFA and requires a user to present two "pieces of evidence" to prove their identity.
At the same time, users shy away from logging into monolithic company portals and instead expect businesses to be available on the users' channel of choice, 24/7. A frictionless and easy authentication that guides them through the variety of options is key for customer experience.
Watch our video to see how conversational AI guides a user through a two-factor authentication process using an SMS code that is sent to a mobile device.
Stay up to date with the latest Conversational AI tips and news.
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