Whether customers fill out online forms, send emails or iniate chat conversations - many use cases require businesses to securely authenticate end users. When transactions are triggered or personal data is processed, multi-factor authentication (also known as MFA) is the state-of-the-art approach. Two-factor authentication (2FA) is a popular implementation of MFA and requires a user to present two "pieces of evidence" to prove their identity.
At the same time, users shy away from logging into monolithic company portals and instead expect businesses to be available on the users' channel of choice, 24/7. A frictionless and easy authentication that guides them through the variety of options is key for customer experience.
Watch our video to see how conversational AI guides a user through a two-factor authentication process using an SMS code that is sent to a mobile device.