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The leading enterprise conversational automation platform
Deploy virtual voice agents for automated phone conversations
Conversational AI Analytics Suite for 360° Insights
Elevating customer service with AI-powered Agent Assist
Turnkey ecosystem integration with pre-built connectors
Fast and efficient call handling with automated ID&V and smart routing, all in natural language
Enabling frictionless, transactional customer service on any voice or text channel
Giving service agents superpowers through AI-infused agent augmentation
Enhance customer interactions with AI on the frontline
Connect customers to the right agent on the first try
Give your agents the confidence to solve complex requests
Boost your customers’ experience and agents’ efficiency
Improve customer satisfaction with detailed insights
Engage with your customers on the platform of their choice
Drive appropriate actions with intelligent processes
Integrate easily with existing enterprise infrastructure
Increase operational efficiency and reduce agent attrition
Power up your Amazon Contact Center with Conversational AI
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An in-depth guide into the trusted use of AI in customer service automation
Find out everything you need to know about establishing "Explainable AI" based on the AIC4 criteria catalogue.
Whether customers fill out online forms, send emails or iniate chat conversations - many use cases require businesses to securely authenticate end users. When transactions are triggered or personal data is processed, multi-factor authentication (also known as MFA) is the state-of-the-art approach. Two-factor authentication (2FA) is a popular implementation of MFA and requires a user to present two "pieces of evidence" to prove their identity.
At the same time, users shy away from logging into monolithic company portals and instead expect businesses to be available on the users' channel of choice, 24/7. A frictionless and easy authentication that guides them through the variety of options is key for customer experience.
Watch our video to see how conversational AI guides a user through a two-factor authentication process using an SMS code that is sent to a mobile device.
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