Easy-to-use platform even for non-techies
Understand what your customers say in any language
Use built-in conversational modules or upload your own
Integrate with any CRMs, ERPs, RPA, and more
Enhance customer interactions with AI on the frontline
Connect customers to the right agent on the first try
Give your agents the confidence to solve complex requests
Boost your customers’ experience and agents’ efficiency
Improve customer satisfaction with detailed insights
Engage with your customers on the platform of their choice
Drive appropriate actions with intelligent processes
Integrate easily with existing enterprise infrastructure
Increase operational efficiency and reduce agent attrition
Dive deep into the world of Conversational AI
Learn everything about voice bots and virtual agents
Become an expert in Conversational AI and automation
See Conversational AI in action through demos
Explore Cognigy.AI and get support from the community
Join our mission to make Conversational AI more accessible
Find us at live conferences or virtual meetups
Help us achieve our vision with your talents and skills
Be the first to know about all the latest news
Reach out to our experts and get your questions answered
See how we help your organization secure sensitive data and comply with applicable laws and regulations.
An in-depth guide into the trusted use of AI in customer service automation
Find out everything you need to know about establishing "Explainable AI" based on the AIC4 criteria catalogue.
Whether customers fill out online forms, send emails or iniate chat conversations - many use cases require businesses to securely authenticate end users. When transactions are triggered or personal data is processed, multi-factor authentication (also known as MFA) is the state-of-the-art approach. Two-factor authentication (2FA) is a popular implementation of MFA and requires a user to present two "pieces of evidence" to prove their identity.
At the same time, users shy away from logging into monolithic company portals and instead expect businesses to be available on the users' channel of choice, 24/7. A frictionless and easy authentication that guides them through the variety of options is key for customer experience.
Watch our video to see how conversational AI guides a user through a two-factor authentication process using an SMS code that is sent to a mobile device.
Stay up to date with the latest Conversational AI tips and news.