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Reporting A Car Accident in WhatsApp

written by: Alexander Teusz
Oct 28, 2020
3 min

We've all been there: Minor car accident = major annoyance. Even with good insurance coverage, waiting on the phone line and dealing with the corresponding paperwork isn't anyone's favorite activity. For insurance companies, manual handling of minor accident claims means constant capacity utilization and it's a massive contributor to contact center costs.

So, how can companies improve customer experiences AND reduce incident handling costs? By fully automated processing of minor claims through Conversational AI.

Watch the video below to see from an end user's perspective how an accident claim is handled through an automated, secure and friendly process via WhatsApp. The result? Reduced contact center volume, faster processes and improved customer satisfaction, all  based on Cognigy.AI.

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