Easy-to-use platform even for non-techies
Understand what your customers say in any language
Use built-in conversational modules or upload your own
Integrate with any CRMs, ERPs, RPA, and more
Enhance customer interactions with AI on the frontline
Connect customers to the right agent on the first try
Give your agents the confidence to solve complex requests
Boost your customers’ experience and agents’ efficiency
Improve customer satisfaction with detailed insights
Engage with your customers on the platform of their choice
Drive appropriate actions with intelligent processes
Integrate easily with existing enterprise infrastructure
Increase operational efficiency and reduce agent attrition
Dive deep into the world of Conversational AI
Learn everything about voice bots and virtual agents
Become an expert in Conversational AI and automation
See Conversational AI in action through demos
Explore Cognigy.AI and get support from the community
Join our mission to make Conversational AI more accessible
Find us at live conferences or virtual meetups
Help us achieve our vision with your talents and skills
Be the first to know about all the latest news
Reach out to our experts and get your questions answered
See Conversational AI in action and browse through a selection of Cognigy.AI videos and demos.
We've all been there: Minor car accident = major annoyance. Even with good insurance coverage, waiting on the phone line and dealing with the corresponding paperwork isn't anyone's favorite activity. For insurance companies, manual handling of minor accident claims means constant capacity utilization and it's a massive contributor to contact center costs.
So, how can companies improve customer experiences AND reduce incident handling costs? By fully automated processing of minor claims through Conversational AI.
Watch the video below to see from an end user's perspective how an accident claim is handled through an automated, secure and friendly process via WhatsApp. The result? Reduced contact center volume, faster processes and improved customer satisfaction, all based on Cognigy.AI.
Stay up to date with the latest Conversational AI tips and news.
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