The leading enterprise conversational automation platform
Deploy virtual voice agents for automated phone conversations
Conversational AI Analytics Suite for 360° Insights
Elevating customer service with AI-powered Agent Assist
Turnkey ecosystem integration with pre-built connectors
Fast and efficient call handling with automated ID&V and smart routing, all in natural language
Enabling frictionless, transactional customer service on any voice or text channel
Giving service agents superpowers through AI-infused agent augmentation
Enhance customer interactions with AI on the frontline
Connect customers to the right agent on the first try
Give your agents the confidence to solve complex requests
Boost your customers’ experience and agents’ efficiency
Improve customer satisfaction with detailed insights
Engage with your customers on the platform of their choice
Drive appropriate actions with intelligent processes
Integrate easily with existing enterprise infrastructure
Increase operational efficiency and reduce agent attrition
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An in-depth guide into the trusted use of AI in customer service automation
Find out everything you need to know about establishing "Explainable AI" based on the AIC4 criteria catalogue.
We've all been there: Minor car accident = major annoyance. Even with good insurance coverage, waiting on the phone line and dealing with the corresponding paperwork isn't anyone's favorite activity. For insurance companies, manual handling of minor accident claims means constant capacity utilization and it's a massive contributor to contact center costs.
So, how can companies improve customer experiences AND reduce incident handling costs? By fully automated processing of minor claims through Conversational AI.
Watch the video below to see from an end user's perspective how an accident claim is handled through an automated, secure and friendly process via WhatsApp. The result? Reduced contact center volume, faster processes and improved customer satisfaction, all based on Cognigy.AI.
Stay up to date with the latest Conversational AI tips and news.