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The sound of the human voice has a profound impact on our interactions. Our voices convey not just the words we speak, but also emotions and intonation, which can greatly influence how we are perceived by others.
This is also true for voice bots: Selecting the perfect voice for a phone bot is critical for success. Even though text-to-speech technology is so advanced that computer-generated voices are often indistinguishable from human speakers, it can be challenging to find a voice that is unique and matches the desired brand identity.
Advances in AI have made it possible to create custom voice models that can replicate the sound of a specific human speaker. These AI-powered systems can learn to mimic the tone, inflection, and other unique characteristics of a person's voice, allowing them to effectively impersonate them in a variety of situations.
A custom voice model can be trained to sound like a specific voice actor or celebrity, allowing them to lend their voice to a Conversational IVR in a service center. This approach does not only allow to create a perfect, unique brand experience, it also maximizes agility as a once-recorded model can be used to create any utterance - now and in the future.
Watch the video to see how an Custom Voice Model is created and how it can be used in Cognigy.AI to power truly customer experiences on the phone line.
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