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Deploy virtual voice agents for automated phone conversations
Conversational AI Analytics Suite for 360° Insights
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Fast and efficient call handling with automated ID&V and smart routing, all in natural language
Enabling frictionless, transactional customer service on any voice or text channel
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Enhance customer interactions with AI on the frontline
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There is nothing more intuitive than having a natural conversation with a voicebot where users don't have to think about a list of alternatives to pick from or utter a specific passphrase; instead, they can just say what they want, and the voicebot answers quickly.
But what if the voicebot has to process personal or business-critical data? In such a scenario, it is extremely important to not only ensure a seamless and fast customer experience but also to keep access to a user‘s data safe and secure.
By integrating cutting-edge voice verification solutions with conversational IVRs, organizations can execute effortless end-to-end authentication and fraud prevention by verifying users’ identities with the voice within seconds. Overall, it streamlines the whole process of user identification and authentication to deliver a personalized user experience.
Watch the video below to see how Phonexia’s AI-powered voice biometrics technology works in conjunction with Cognigy.AI to enable a frictionless conversational experience while maintaining security robustness.
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