POWER UP Your Contact Center with Generative AI and Cognigy.AI

In this webinar, you'll learn about the unprecedented opportunities of combining Generative AI and Cognigy.AI to revolutionize your customer service.

Our experts will show you how to leverage Conversational AI to overcome the challenges of implementing Large Language Models and embrace Generative AI potential to unleash the future of CX.

Save your spot on Thursday, January 26, at 9AM EST (New York) / 2PM GMT (London) / 3PM CET (Berlin). 

7 Reasons ChatGPT Alone Can't Deliver the Customer Service You Need

With ChatGPT making a huge splash in the news lately, people are asking what this means for Conversational AI. The short answer is ChatGPT will not replace Conversational AI, particularly for customer service and contact center use cases. When used stand-alone, it cannot deliver the basic must-have requirements for enterprise use and above all, is not even designed for them. This is not intended to denigrate its capabilities nor deny the giant leap for AI that's been taken. But with great media hype comes great confusion about what it is and isn't and what it's intended to do and not do.

What Can Contact Center and CX Leadership Expect in 2023?

We would need a crystal ball to have predicted the turmoil faced by contact center and CX leadership in the last few years. Without reviewing all that has affected business in recent times, it is true to say that we continue to deal with staff shortages and the demands of hybrid working. Today brings new challenges as we face economic uncertainty throughout the world. So, taking all of this into account, what does 2023 have in store for enterprise contact centers and Customer Experience?