Cognigy.AI was selected as their Conversational AI Platform after struggling with the limitations of Google DialogFlow’s NLU, which lacked accuracy. DialogFlow had no in-built database and more limitations in terms of integrations and flexibility.
In just two weeks, they were able to build a professional virtual agent with Cognigy.AI.
The digital assistant handles the entire conversation, enabling customers to choose appointment times which best suit them as well as answer their questions, collect customer information and update the calendars for all parties, finally sending out a confirmation.
The solution is infrastructure agnostic and seamlessly integrates into the IT landscape of different businesses. Moreover, it communicates over all channels and is customized to the business’s tone of voice and preferences to ensure a unique experience for the user.