Cognigy Recognized for its Ability to Execute and Completeness of Vision
Conversational AI has the power to transform service experiences for both customers and agents in the contact center and beyond.
This Leader placement, we believe, validates our solution, from both the analyst and customer points of view.
We will continue to Power Up enterprise contact centers to exceed customer expectations, improve agent satisfaction, and rapidly respond to market changes with Conversational AI.
Why is Cognigy positioned in the Leaders Quadrant in the Magic Quadrant?
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Gartner does not endorse any vendor, product or service depicted in our research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Cognigy.
Gartner, “Magic Quadrant for Enterprise Conversational AI Platforms”, by analysts Bern Elliot, Gabriele Rigon 2023.
How as a Recognized Leader we Feel we can Support you and your Customers
What does Magic Quadrant stand for?
A Gartner Magic Quadrant is a culmination of research in a specific market, giving you a wide-angle view of the relative positions of the market’s competitors. A Magic Quadrant provides a graphical competitive positioning of four types of technology providers, in markets where growth is high and provider differentiation is distinct.
Per Gartner, "Leaders are in the strongest position to influence the market’s direction. They demonstrate a market-defining vision of how conversational AI can be deployed. Leaders have the ability to execute against that vision through the capabilities of their organization, business model and platform. They have demonstrated business results in the form of references and growth. They excel in their combination of market understanding, innovation, platform features and overall viability. While maintaining a well-established base of long-term customers, Leaders show a consistent ability to win new deals and deliver successful implementations. Their customers are deployed in the most geographic regions, and they cover a wide variety of industry verticals and sizes of organization. Leaders are often the vendors that other providers measure themselves against. They are suitable vendors for most organizations to evaluate, but should not be the only vendors evaluated."
We're transforming service experiences with Conversational AI. Our award-winning Conversational AI platform Cognigy.AI Powers Up enterprise contact centers to exceed customer expectations and improve agent satisfaction. This year’s position, we feel, appearing higher/further to the right for Completeness of Vision and ability to execute, confirms our commitment to advancing conversational AI.
Over 1000 brands worldwide trust Cognigy and its vast partner network to create customer and employee service that is loved by everyone. Cognigy’s worldwide customer portfolio includes Toyota, Fidelity Life, Bosch, Lufthansa Group, and Mercedes-Benz to name but a few. Learn more at cognigy.com.
Power Up your Enterprise Contact Center with Cognigy.AI
Cognigy, a market leader in Conversational AI, Powers Up enterprise contact centers to exceed customer expectations, improve agent satisfaction, and rapidly respond to market changes.
The Cognigy.AI platform enables next-generation customer service with a suite of solutions, including Conversational IVR, Smart Self-Service, and Agent + Assist. With our award-winning Conversational AI platform, we’re enabling enterprises to deliver always-on, personalized service experiences at scale that embrace Generative AI, on both voice and chat.
Delivering fast time to value, Cognigy.AI is a low code platform that is easy to use, supports all use cases, and is designed to fully integrate with existing contact center and enterprise systems.
An easy to grasp platform for highly impactful chatbot automation in the service domain
Cognigy.ai is a full-stack conversational AI platforms that outperforms other platforms significantly. The simple and intuitve user interface and user experience allows citizen developers to easily grasp the functionality... Read more
DATA AND ANALYTICS
IN THE RETAIL INDUSTRY
Excellent choice for complex conversational AI at scale
The use of Cognigy AI has allowed us to build several bots, use cases and integrations at scale for different companies at once. It is in use for four different legal entities of our international corporation, with several new ones to follow. Major advantages... Read more
RESEARCH AND DEVELOPMENT
IN THE ENERGY AND TRANSPORTATION INDUSTRY
Feature rich, and stable platform to build a sophisticated and complex product.
Cognigy have provided exemplary support which is key to deploying sophisticated and complex solutions. What surprised me was that the platform is feature rich, but also robust - not a common combination in this space... Read more
IN THE HEALTHCARE AND BIOTECH INDUSTRY
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