Cognigy Recognized for Artificial Intelligence Innovation in 2024 AI Breakthrough Awards Program

4 min read
Jessica Gopalakrishnan
Media contact: Jessica Gopalakrishnan July 1, 2024
AI Breakthrough Awards 2024 Badge

Prestigious International Annual Awards Program Honors Standout AI and Machine Learning Solutions and Companies

SAN FRANCISCO - June 26, 2024 – Cognigy, a global leader in AI-powered customer service solutions, today announced that it has been selected as the winner of the “Best Natural Language Understanding Solution” award in the seventh annual AI Breakthrough Awards program conducted by AI Breakthrough, a leading market intelligence organization that recognizes the top companies, technologies, and products in the global Artificial Intelligence (AI) market today.

Cognigy.AI provides multilingual support through 28 language-specific models, a Universal Language Model designed to support any natural or artificial language, and pre-trained data from over 100 languages. Cognigy Natural Language Understanding (NLU) enables conversations that capture customer needs and create deeper, more personal connections. It leverages advanced machine learning and neural machine translation technology. With its Large Language Model (LLM) capabilities, Cognigy NLU generates context-sensitive, realistic, and empathetic responses, similar to human-to-human dialogue.

The breakthrough solution’s Intent Analyzer can accurately identify user intent with minimal errors. This is underscored by its performance in few-shot learning, where it demonstrates practical performance with limited example sentences, showcasing a reduced need for training datasets.

Additionally, Intent Hierarchies provide meaningful structure to improve recognition accuracy and orchestrate a growing set of intents at scale, making it possible to manage the complexity of large-scale Conversational AI projects.

“Cognigy.AI provides exceptional multilingual support whether you’re providing customer service in English, Armenian, or Klingon! Cognigy NLU is the brain of our AI Agents to enable human-centered, sophisticated conversations that capture your customer needs while creating deeper, more personal connections,” said Philipp Heltewig, CEO and Co-Founder of Cognigy. “It’s an honor to be recognized by AI Breakthrough and we will continue to enhance the technology in order to offer outstanding recognition accuracy in any language, with minimum training required for responses that are context-sensitive, realistic, and empathetic – just like a human-to-human dialogue.”

The mission of the AI Breakthrough Awards is to honor excellence and recognize the innovation, hard work, and success in a range of AI and machine learning-related categories, including Generative AI, Computer Vision, AIOps, Deep Learning, Robotics, Natural Language Processing, industry-specific AI applications and many more. This year’s program attracted more than 5,000 nominations from over 20 different countries throughout the world.

“Cognigy NLU is a top-tier choice in the AI landscape, distinguishing itself through its exceptional ability to accurately identify user intents with minimal training. The key to a successful conversation is managing expectations and avoiding customer frustration when the virtual agent is not able to help,” said Steve Johansson, managing director, AI Breakthrough. “Cognigy NLU provides best-of-breed deep learning and language understanding capabilities while also emphasizing the importance of precision, recall, and reliable conversational AI experiences. With Cognigy, enterprises can deploy solutions that accurately understand and respond to user needs. Congratulations on winning ‘Best Natural Language Understanding Solution!’”

Cognigy’s deep learning technology is augmented with Large Language Models (LLMs) to deliver superior intent mapping, entity recognition, and contextual mapping. It can handle customer requests and navigate non-linear dialogues with dynamic context switching. Built-in contexts and profiles allow personalized, relevant dialogues based on past interactions, and empathetic responses are possible through natural responses aligned with the conversation context.

Other relevant resources:

Cognigy NLU

Analyst Recognition and Awards Page

2023:Cognigy Named Winner in 6th Annual AI Breakthrough Awards Program