COGNIGY Virtual Agents

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The most powerful, simplest AI automation engine for delivering and scaling first-class conversational experiences

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Whether you are an avid conversation designer, non-technical business user, or experienced developer, Cognigy Virtual Agents is your one-stop shop to creating and managing AI-powered customer service at speed and scale

Conversations for Everyone, Built by Anyone

Built on Cognigy’s experience from thousands of enterprise projects, our market-proven graphical flow editor enables anyone to create, deploy, and optimize conversational experiences – without a single line of code.

Designed to help you run your digital workforce with maximum efficiency.

Cognigy.AI Flow Editor
Cognigy.AI Flow Editor

25K+

concurrent conversations supported - voice and chat

2 days

development time for one virtual agent to have 1000 monthly conversations (Robert Bosch)

200+

hours each agent could save annually with digital assistants (Calen.ai)

The Only Workflow Engine you Need for 360° Service Automation

Give business users control over customer experiences. Empower multidisciplinary teams to work collaboratively on service transformation projects and orchestrate AI assistance use cases.

Build Quickly

Be it voice, chat, or multimodal experiences, our drag-and-drop Flow Editor lets you design engaging dialogues in no time while readily embedding Cognigy.AI into contact center workflows.

  • Premade Flow Nodes: Craft smart, interactive dialogues with rich-media responses - faster than ever
  • Turnkey Extensions: Connect backend systems and agent desktop in a few clicks from a built-in Marketplace
  • Enterprise Features: Orchestrate complex service scenarios seamlessly with bot-to-bot handover while managing versioning and rollback easily
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Deploy Universally

Launch virtual agents on any channel in any language while maintaining a global execution logic to deliver a consistent experience throughout.

  • Leverage prebuilt channel connectors to deploy within minutes or connect to any channel and endpoint via standard interfaces (REST, Socket, Webhook)
  • Auto-convert content format across channels – voice and messaging
  • Easily package and migrate virtual agents across development, staging, and production environments
Cognigy.AI Supported Channels
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Optimize Efficiently

Create your perfect CX and iterate fast by integrating real-world feedback into the conversation design process. Accelerate QA and maintain a reliable virtual staff while growing your service.

  • Preview flow changes in real-time – exactly how customers will experience them
  • Follow live interactions on the fly – right in the Flow Editor to identify friction and fine-tune service experiences
  • Turn any interaction into a conversation playbook to automate testing and save time
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Scale Securely

Put your virtual staff to work with centralized governance and a high-performance, enterprise-grade architecture.

  • Handle thousands of conversations concurrently
  • Ensure compliance and security with enterprise authentication, built-in security roles, E2E encryption and granular data control
  • Our microservices-based infrastructure guarantees the highest reliability and limitless scalability in SaaS, dedicated or on-premises deployments
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Loved by Developers

Developers should be able to work with virtual agents on their terms in the environment they choose.

If you like to code, Cognigy Virtual Agents provides all the flexibility you need to customize and extend your Conversational AI project without limits.

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Built-in IDE

Build advanced conversational experiences with the ability to code directly inside Cognigy.AI Flow Editor.
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Full-Featured Developer CLI

Our Command Line Interface integrates into complex CI/CD pipelines and source control to let you manage virtual agents within any integrated developer environment.
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Open API

Access every feature of Cognigy.AI via our well-documented, fully secured REST API with 100% platform coverage.
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Flexible Extension Framework

Tailor pre-built Extensions easily or develop your custom integration fast leveraging hundreds of free-to-use plug-ins and code samples in our public repository.
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What Our Customers Have to Say

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“Cognigy.AI is a powerful low-code conversational AI platform with an industry-leading flow builder and high modularity to fit enterprise needs.”

Nikolai Berenbrock

Head of Conversational Experiences
E.ON

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“With Cognigy.AI, we have a tool that is flexible enough for any use cases and a common framework for global scaling and governance.”

Christian Hohmann

Head of New Technologies
Henkel

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“The platform does what it promises: non-IT people can develop a functioning virtual agent in minutes.”

Sarah Haider

Digital Manager Chatbot & Social Intranet
Salzburg AG

Explore Our Resources Hub

  • Help Center

How-to guides and best practices from Conversational AI experts

  • Cognigy Academy

Become a certified Conversational AI specialist. All levels are welcome

  • Documentation

Full-scope product documentation to get Virtual Agents up and running fast

Cognigy Virtual Agents

Ready to Get Started?

Explore Cognigy.AI for free and launch your first virtual agent today