Smart Self-Service
Make it easy and convenient for customers to get the personalized support they need –instantly, anytime and on all voice and digital channels.
Forget about frustrating chatbots that are slow to respond and not up to the mark.
Cognigy.AI turns self-service into an effortless, omnichannel, and personal experience that fulfills your customers’ needs in a single interaction.
From re-booking, cancellation, and order status support to invoice requests, payment, and refund, Cognigy.AI lets you handle transactional queries at scale with next-generation self-service that delivers.
Let customers take the wheel and decide when and how they engage with your service.
Immediately identify users and where they are in the customer journey. Cognigy.AI stays in sync with your CRM and pulls in relevant context to deliver personalized and consistent experiences throughout.
Provide 24/7 real-time support. Cut handling time by automating standard transactional queries. Or auto-collect customer data to prep your agents with a smooth handover.
Protect end-to-end customer interaction with seamless authentication. The conversation stays connected while customers verify themselves on another channel - like phone or email.
Save customers from daunting query repetition when switching between touchpoints. Auto-update your CRM with every interaction. And seamlessly resume the conversation thread on another channel – without losing the context. Customer engagement has never been easier.
Cognigy's Smart Self-Service goes hand in hand with agent support. AI-infused virtual agents know exactly when and where to bring in human assistance, ensuring critical issues that require decision-making and emotional intelligence are tackled effectively.
Self-service with business agility in mind
Stay ahead of the competition by capturing dynamic customer and market needs - fast. Improve service quality with actionable data on customer engagement.
Accelerate time-to-market with out-of-the-box service flows or create fully tailored conversations without a single line of code.
Connect Cognigy.AI with your ecosystem and transform your contact center in no time with powerful yet easy native integrations even business users can setup.
Build channel-agnostic processes and flows once, and then deploy them to any channel in any language. Easily customize content for each channel and quickly scale your self-service.
Learn from every customer conversation with holistic insights into cross-channel customer journeys.
“Cognigy.AI empowers our business users and developers to build advanced, multi-lingual Virtual Agents that feature complex self-service at scale.”
“Cognigy helps our contact centers focus on increasing the quality of the conversations rather than juggling the masses.”
See Cognigy.AI in action
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