Cognigy named a Leader in the Gartner® Magic Quadrant™ for Enterprise Conversational AI Platforms for the Second Year in a Row! Access a complimentary copy.
Enhance customer interactions with AI on the frontline
Connect customers to the right agent on the first try
Give your agents the confidence to solve complex requests
Boost your customers’ experience and agents’ efficiency
Improve customer satisfaction with detailed insights
Engage with your customers on the platform of their choice
Drive appropriate actions with intelligent processes
Integrate easily with existing enterprise infrastructure
Increase operational efficiency and reduce agent attrition
Power up your Amazon Contact Center with Conversational AI
The leading enterprise conversational automation platform
Deploy virtual voice agents for automated phone conversations
Conversational AI Analytics Suite for 360° Insights
Elevating customer service with AI-powered Agent Assist
Turnkey ecosystem integration with pre-built connectors
Fast and efficient call handling with automated ID&V and smart routing, all in natural language
Enabling frictionless, transactional customer service on any voice or text channel
Giving service agents superpowers through AI-infused agent augmentation
Join our mission to make Conversational AI more accessible
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Help us achieve our vision with your talents and skills
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Dive into our global ecosystem of leading business and technology partners
Reach out to our experts and get your questions answered
See how we help your organization secure sensitive data and comply with applicable laws and regulations.
An in-depth guide into the trusted use of AI in customer service automation
Find out everything you need to know about establishing "Explainable AI" based on the AIC4 criteria catalogue.
Forget about frustrating chatbots that are slow to respond and not up to the mark.
Cognigy.AI turns self-service into an effortless, omnichannel, and personal experience that fulfills your customers’ needs in a single interaction.
From re-booking, cancellation, and order status support to invoice requests, payment, and refunds, our AI Agents can handle transactional queries at scale.
faster response time
Let customers take the wheel and decide when and how they engage with your service.
Interact with customers on their channel of choice. Cognigy's AI Agents are readily available on 25+ channels and can be easily deployed on any other preferred touchpoint via standard interfaces.
Immediately identify customers and where they are in their journey. AI Agents can work with your CRM to pull in relevant context, delivering personalized and consistent experiences everywhere.
Provide 24/7 real-time support. Cut handling time by automating standard transactional queries. Or auto-collect customer data to prep your agents with a smooth handover.
Protect end-to-end customer interaction with seamless authentication. The conversation stays connected while customers verify themselves on another channel - like phone or email.
Save customers from daunting query repetition when switching between touchpoints. Auto-update your CRM with every interaction. And seamlessly resume the conversation thread on another channel – without losing the context. Customer engagement has never been easier.
AI Agents work hand-in-hand with your customer service teams. They know exactly when and where to bring in human assistance and provide the right context along the way, ensuring critical issues are tackled effectively.
AI Agents built for business agility
Stay ahead of the competition by capturing dynamic customer and market needs - fast. Improve service quality with actionable data on customer engagement.
Accelerate time-to-market with a fully pre-trained AI workforce customized to your industry, business, and use cases.
AI Agents can be swiftly onboarded to work seamlessly with your systems and learn about your processes and services.
Serve customers whenever and wherever they need, in the language that they prefer. Cognigy's AI Agents can handle phone calls and chats in over 100 languages.
Learn from every customer conversation and optimize resource planning with holistic insights into cross-channel customer journeys.
Choose the market leader
Cognigy ranked #1 in Contact Center Automation and Self-Service Chatbots
trained by us and approved by you. Go live in a matter of weeks.
with native Large Language Model support for a human-like experience throughout.
via file uploads to deliver precise answers to any knowledge-based query.
into your AI workforce and customer service experiences.
Conversational AI platform proven by the world's most renowned tech analysts.
with 98% recommendation rate.
“Cognigy.AI empowers our business users and developers to build advanced, multi-lingual Virtual Agents that feature complex self-service at scale.”
Nick Allgaier, Product Manager "Digital Assistants", Lufthansa Group
“Cognigy helps our contact centers focus on increasing the quality of the conversations rather than juggling the masses.”
Mubarak Alharbi, Digital Experience General Manager, Mobily