COGNIGY.AI

Cognitive reasoning combined with integrated CRM data and built-in short- and long-term memory ensures every customer gets a unique and personalized experience.

AI Agents remember customer preferences, past interactions, and real-time conversation input, enabling proactive and context-aware communication.

Seamlessly blend the deterministic structure of intent-based workflows with the flexibility of Agentic AI.

This hybrid design allows smooth transitions between predefined processes and dynamic, AI-driven interactions, enabling businesses to combine control and adaptability to suit diverse scenarios like compliance-focused tasks or open-ended customer queries​​.

Deliver rich, interactive dialogues that fast-track resolution by combining text, multimedia, and voice in real-time using multimodal xApps.

Leverage mobile device capabilities including camera access, location sharing, biometric authentication, mobile wallets, and more.

Engaging in agentic behavior, AI Agents can collaborate and share contextual memory, ensuring smooth handovers between tasks or to human agents. 

Additionally, Agent Copilot is a transaction-ready agent assist solution for your CCaaS, ready to deploy on voice and chat and fully customizable to your contact center needs.

Ground agent behavior in enterprise-approved knowledge. Cognigy’s Knowledge AI empowers Agents to provide precise responses by tapping into structured and unstructured data from your FAQs, product and company documents, and other enterprise knowledge bases.

Jobs represent the roles assigned to AI Agents, such as handling billing inquiries or flight rebooking. Each job defines specific Tools (actions) the Agent can execute, like accessing APIs, retrieving data, initiating workflows, and handing over to other AI and humans.

With Cognigy, flexibly design and assign a job to any agent persona. Accelerate time-to-market with 100+ prebuilt tools from business integrations to multimodal xApps. Allow Agents to seamlessly access external tools via the Model Context Protocol (MCP).

Cognigy.AI lets you flexibly leverage multiple LLMs from leading vendors like OpenAI, Anthropic, Google, and AWS, among others while maintaining control over their behavior.

Granularly define which LLM to use for which Agent Job and instantly connect to the latest model. Manage default and customizable safety settings to prevent unauthorized risks like jailbreaking.

Gain valuable insights into the performance and business impact of your AI Workforce with Cognigy Insights.

Uncover conversational insights as holistic or granular as you need with a fully integrated suite of dashboards and drill-down analytics, customizable goals and KPIs, as well as flexible data exports to your data warehouse.