PRODUCT OVERVIEW

AI agents that get things done. On your platform.

Cognigy.AI brings orchestration, evaluation, governance and open architecture for enterprise AI agents into one product, already running across 1,000+ brands.

Full stack AI agents, from first build to fleet scale

Build, test, deploy, operate and measure AI agents in Cognigy.AI. Start with the overview, then go deeper on each capability.

100+

supported languages

25K+

concurrent interactions

110+

prebuilt tools and integrations

SEE IT WORK

AI agents that reason, decide and act

From real-time decision-making to frictionless task delegation, NiCE Cognigy AI agents deliver fast, personalized support.

Smart, faster and more human.

Built to get AI agents out of pilot and into production.

AUTOMATION

Build and orchestrate every agent

Design AI agents in AI Agent Studio, combining LLM reasoning with deterministic steps in one conversation. Give each agent a job, tools and memory, connect systems through two-way MCP and hand off to human teams with full context.

Explore AI Agent Studio

KNOWLEDGE

Ground every answer in your knowledge

Knowledge AI connects AI agents to your documents, sites and systems, so answers come from verified enterprise content and trace back to the source.

Explore Knowledge AI

TRUST

Test agents before customers do

AI Agent Evaluation runs simulated conversations against your agents before launch and after every change, so you can show with data whether an agent is ready for production.

Explore AI Agent Evaluation

Channels

Meet customers on every channel

Put AI agents on every channel, reach customers before they reach you and hand over to people with the full context.

Every channel, one AI agent

Run the same AI agents on voice and every digital channel, and bring touch into the conversation with xApps, so customers can see options, tap to choose and confirm without leaving the conversation.

Reach customers before they reach you

Proactive AI agents act on live signals such as a network alert or a contract renewal, start the conversation on the right channel and resolve it before the customer has to call.

Explore proactive engagement

Hand over with the full context

When a person is needed, AI agents pass the conversation to Live Agent with a summary and the next step, so customers never repeat themselves. Agent Copilot keeps assisting your human teams in real time.

Explore Live Agent

Every channel, slide 1 of 3

SCALABILITY

Govern the fleet as it grows

AI Ops Center gives you real-time oversight of every agent, model and project. Choose the LLM for each job from OpenAI, Anthropic, Google, AWS or your own, set guardrails once and fail over when a provider goes down.

Explore AI Ops Center

ANALYTICS

Show what every agent delivers

Insights tracks every conversation, KPI and business goal, from containment to revenue, so you can prove the impact and decide what to build next.

Explore Insights

INTEGRATIONS

Works with the stack you already run

Add AI agents to the contact center you already run, connect the systems behind it and use the models you choose. No rip-and-replace.

Your contact center

Add AI agents to Amazon Connect, Avaya, Genesys, NiCE CXone and more, on voice and digital channels.

Your systems

Connect CRM, ticketing and back-office systems through 110+ prebuilt tools and integrations, open APIs and two-way MCP.

Your models

Pick the LLM for each job from OpenAI, Anthropic, Google, AWS or your own, and switch without rebuilding your agents.

Explore integrations

TRUST

Built for enterprise contact centers

Over a billion interactions a year run through Cognigy.AI, built to scale, stay secure and fit the way your teams work.

Certified and compliant: AICPA SOC, ISO 27001, GDPR, PCI DSS, EU AI Act, HIPAA

Scalable

Kubernetes-based microservices handle high volumes and absorb traffic spikes.

Secure and compliant

Encryption, data masking and access controls, with GDPR, SOC 2 and HIPAA compliance.

Composable

Combine agentic AI with deterministic workflows on one SaaS platform.

Customizable

Extend with an open API, CLI, integration framework and IDE support.

Visit the Trust Center

CUSTOMER RESULTS

Real product. Real customers. Real results.

Every figure below is in production today, measured by the customer, not modeled in a slide.

Activewear · North America and Europe

An agentic AI layer authenticates customers, updates orders and accounts, processes refunds and hands over to people with context.

Fastercustomer resolution times

Improvedpeak handling on voice and chat

Online optician · Europe

An AI phone agent verifies callers, answers “Where is my order?” and routes calls for 7M+ customers in 10+ countries.

88%return label requests fully automated

96%correct intelligent routing

Utilities · Austria

Serving 450,000+ customers with a Knowledge AI agent that answers, orders and sells.

30Kcalls saved annually

GenAIgrounded in knowledge

Manufacturing

AI agents on chat handle part pricing, availability and order status, and Lippert’s business users create and manage them in-house.

80%cost reduction compared to human support

178,000automated conversations per year

View all customer stories

CUSTOMER STORY

Running in production at global brands. Ask them.

Learn how enterprise contact centers run AI agents on Cognigy.AI.

ANALYST RECOGNITION

Recognized by analysts. Proven by brands.

NiCE Cognigy is a Leader in The Forrester Wave: Conversational AI Platforms, 2026, and a Leader in the QKS SPARK Matrix for Conversational AI Platforms, 2025.

Access the report

Recognized by analysts. Proven by brands.

Not pilots. Production.

See how Cognigy.AI takes AI agents from the first use case to a governed fleet.