Cognigy.AI | Enterprise Contact Center AI Platform

Enterprise-grade Contact Center AI platform for customer service transformation

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Trusted by more than 1,000 brands worldwide

Exceptional Service Across Voice and Text Channels

From conversational IVR and self-service to agent assist and RPA, our AI Agents tackle the complete spectrum of contact center automation use cases.

Built for unlimited flexibility, interoperability, and ease of use, Cognigy.AI helps you deliver excellent conversational experiences and achieve better efficiency across systems.

100+

supported languages

25K+

supported concurrent interactions - voice or chat

100+

prebuilt integrations

Supercharge Your Contact Center Ecosystem with AI

Upgrading your contact center with Generative and Conversational AI can be as fast and effortless as your service experiences. Cognigy.AI seamlessly layers in your enterprise tech stack, bringing together data across systems
to drive resolutions and smoother customer journeys.

Leverage an extensive, growing library of prebuilt backend and channel connectors.
Or develop your tailored integration fast using our powerful Extension Framework.

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Turnkey Contact Center Connectivity

Readily embed Cognigy.AI into your contact center infrastructure– phone, digital, live chat, agent desktop, and more.

One-Click Backend Integrations

With our built-in Marketplace, you're just a few clicks away from connecting back-office systems to automate processes and speed up resolutions.

30+ Prebuilt Channel Connectors

Build your workflow once and populate it on any channel (web, phone, messaging) within seconds to enable consistent experiences everywhere.

Unlimited Extensibility

Have boundless flexibility to enrich CX with value-add capabilities like payment, file uploads, location, or any custom integration using our open API solution.

GenAI-Powered Customer Experiences

Cognigy's AI Agents combine the control, integrations, and reliability of Conversational AI with the language prowess of Generative AI to provide exceptional self-service.

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Human-Like Conversations

Engage with customers in natural, empathetic dialogues that resonate with their emotions and context.

Explore our market-leading NLU enhanced with Generative AI technology.

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Personalized Interactions

Tailor responses and build a personal connection through progressive customer profiling and end-to-end CRM integration.

Cognigy's native LLM capabilities and GDPR-compliant Contact Profiles let you personalize AI output on the fly to match the customer history and sentiment.

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Multimodal Journeys

Enable rich, interactive dialogues that fast-track resolution by combining text, multimedia, and voice in real-time.

Explore how to unify customer experiences across channels with Cognigy xApps.

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Data-Driven Optimization

Uncover conversational insights as holistic or granular as you need with a built-in suite of KPI dashboards and drill-down step, message, and transcript analytics.

Cognigy Insights helps you turn every engagement into an actionable data point that drives business intelligence and ROI.

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Assists and Elevates Human Agents

Capitalize on AI-human collaboration that propels better services and workforce productivity.

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Intelligent Routing

Instantly route customers to the right agent based on their intent, interaction history, wait time and more – including the context.

Real-Time Agent Assist

Give agents immediate access to next best actions during live support with real-time knowledge query, enterprise search, and smart reply suggestions.

Our Agent Copilot can be easily embedded into any contact center agent desktop.

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Automated Routine Handling

Standard process automation (ID&V, payment handling…) and productivity tools (live transcript, call summaries…) relieve agents from mundane, repetitive tasks.

Omnichannel Agent Workspace

Jumpstart AI-powered live support with a full-featured agent desktop for cross-channel conversations and team collaboration.

Cognigy Live Agent allows service teams to communicate in real-time and asynchronously with customers and their peers.

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Cognigy's AI technology not only integrates seamlessly with our existing systems but also offers the scalability and adaptability necessary to meet the dynamic needs of our customers and live agents across different markets.

Gerard Martinez

Consumer Chatbots Product Owner, Nestlé

We believe Cognigy.AI is the most comprehensive, user-friendly Conversational AI platform on the market today, which empowers our business users and developers to build advanced, multi-lingual AI Agents at scale.

Product Manager "Digital Assistants", Lufthansa Group

Cognigy's cutting-edge technology has transformed our customer support, achieving an impressive 40% containment rate within a single month.

Ivana Suljetovic

Senior Front Line Manager, Virgin Pulse

We are on a mission to redefine customer service standards by leveraging Conversational AI and GenAI. The integration of Cognigy's technology into our service framework is a game-changer, setting a new benchmark for excellence in the industry.

Director of GMS Technology & Applications, TechStyleOS

Cognigy.AI is a powerful low-code platform with an industry-leading flow builder and high modularity to fit enterprise needs. This allows us to get our business units involved and collaboratively design customer and future-oriented AI solutions.

Nikolai Berenbrock

Head of Conversational Experiences, E.ON

Designed for Fastest
Time-to-Value

Contact center automation doesn’t have to be rocket science. Cognigy makes AI workforce deployment accessible and manageable – especially for business users.

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Low-Code UI

Allow anyone in your organization to create and manage AI-powered conversations without coding and IT dependencies.

Our graphical Flow Editor lets you deploy AI Agents with ease and adapt conversation flows on the fly to react to market dynamics.

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Powerful LLM Orchestration

Harness the power of Generative AI to onboard your AI workforce at lightning speed with automated intent training, flow creation, bot testing, and more.

Cognigy.AI natively integrates with leading-edge LLMs, enabling you to orchestrate an efficient and future-proof implementation.

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Turnkey Multilingual Support

Offer customer service that is global from day one with out-of-the-box support for 100+ languages.

Effortlessly utilize real-time translation for self-service or agent assistance.

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Pretrained Industry Skills

Get a head start with a pre-trained AI workforce that automates common enterprise processes and understands industry-specific terms and use cases.

Our Solution Accelerators offer carefully curated and field-tested collections of pre-built resources tailored to specific industries, domains, and use cases.

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An Enterprise-Centric Platform

Whether your focus is a high-load customer service deployment or you're looking for a multipurpose AI workforce, we cater to your enterprise requirements.

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Scalable with any Workload

Handle millions of customer interactions and flexibly pivot through unexpected traffic spikes on any channel.

Our microservices architecture (Kubernetes) offers unlimited scaling and built-in resilience to cope with any contact volume.

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Secure and Compliant

We take wide-ranging security measures to protect your sensitive data – from database encryption and data masking to granular access and storage control.

Cognigy.AI fully complies with GDPR, SOC2, HIPAA and other stringent regulatory frameworks.

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Composable and Flexible

Plug Cognigy.AI into your ecosystem and future-proof your tech stack with a composable, adaptable architecture.

Choose the deployment option that works best for you - SaaS, self-hosted cloud, or on-premises.

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Customizable to Your Needs

You don’t have to code to use Cognigy.AI. But if you can, good news – we provide all the tools you need to build and work with virtual agents completely on your terms.

Explore Cognigy's open API, full-featured CLI, integration framework with IDE support, among many other developer features.

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Explore our trust center

Explore Our Market-Leading Contact Center AI Suite

AI Agent Manager

Low-code customer service automation engine

NLU

Best-in-class language understading for enterprise applications

Generative AI

Enterprise-ready LLMs for remarkable service experiences

Knowledge AI

LLM-powered Retrieval Augmented Generation (RAG)

Voice Gateway

Turnkey voice connectivity to any contact center

Insights

Omnichannel conversation analytics suite

xApps

Delivering fluid multimodal customer journeys

Live Agent

Fully integrated, real-time agent workspace

Agent Copilot

Next-gen agent assist for enterprise contact centers

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See Cognigy.AI in Action

Take customer service to new heights with Conversational and Generative AI

GET A DEMO