Cognigy Blog

There is no better place to keep up with the fast-changing world of AI-powered contact centers.

  • There are no suggestions because the search field is empty.

Back to all categories

  • There are no suggestions because the search field is empty.
Search icon

Conversational AI Customer Service Automation Contact Center

Why BSI C5 Certification Matters for Banking and Insurance

Trust Is Not Optional. It’s Earned. In banking and insurance, compliance is foundational because sensitive dat...

Conversational AI Customer Service Automation Contact Center

Shaping the Future of Customer Experience: NiCE + Cognigy

Today, customers expect more: fast answers, personal relevance, and frictionless experiences on their terms, o...

Contact Center Case Studies Chatbots

CGI & Cognigy: Together for Exceptional Customer Service

Niklas Bläsing leads the Data & AI practice at CGI Germany, where he and his team advise enterprises on ha...

Conversational AI Contact Center

Money Made Simple: AI-Powered Financial Education

For customers, particularly first timers, navigating the world of financial services can be daunting. From cho...

Conversational AI Contact Center

How to Safely Use AI in Financial Services: The Power of Composite AI

AI is transforming customer service around the world, including in the financial services and insurance indust...

Conversational AI Contact Center

How & Why to Get Ahead of the 2025 European Accessibility Act with Cognigy

One in four EU citizens has some form of disability, and there are 9 months left until your digital customer s...

Conversational AI Customer Service Automation Contact Center

Contact Center Automation in Healthcare

Healthcare contact centers play a critical role in managing the rising burden of patient demand faced by healt...

Conversational AI Customer Service Automation Contact Center

Chatbots in Banking: Benefits & Examples

Experts in the banking industry can all agree that adapting to digital innovations is crucial to the success o...

Conversational AI Customer Service Automation Contact Center

Conversational AI in Banking: Benefits & Examples

The banking industry has already been transformed by digital evolution. Where it was once a highly traditional...

Conversational AI Customer Service Automation Contact Center

AI Chatbots in Travel: Benefits & Examples

The evolution of Artificial Intelligence (AI) has forever transformed the idea of the humble chatbot. What was...

Industries

Conversational AI in Retail: Benefits & Examples

The retail sector is no stranger to digital transformation. E-commerce has permanently changed the retail land...