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Events

Conversational AI in Insurance: Benefits & Examples

Insurance has traditionally been a hyper-personalized industry, where consumers often expect to have a one-on-...

Industries

How AI Chatbots Help the Healthcare Industry

AI healthcare chatbots promise to change the world of healthcare, driving dramatic behavioral change in how pa...

Industries

AI Chatbots for Insurance: Benefits & Examples

Insurance, as an industry, is about selling reassurance to customers. In a world where people can freely brows...

Industries

Conversational AI in Healthcare: Benefits & Examples

Positive patient interaction is the cornerstone of a successful healthcare business.

Generative AI in Enterprise Contact Centers

If you’re involved in any form of contact center management, you know that information is incredibly valuable....

Conversational AI

6 Best Use Cases for AI in Contact Centers

Though it pays to be skeptical about new technology, there comes a point when value and utility become too com...

Industries

How Conversational & Generative AI Are Transforming Customer Service in Healthcare

The healthcare industry has long faced the dual challenge of providing high-quality care while managing an eve...

Contact Center

What is an AI Contact Center?

In contact centers, where customer satisfaction and efficiency are vital to your long-term success, AI offers ...

Events

From Retention Handling to Multilingual Voice Services: 3 Insights from the Cognigy Enterprise Roundtable

The Cognigy Enterprise Roundtable is a quarterly online gathering for Cognigy customers to engage with industr...

Industries

Smart Grids and Dumb Service: How AI is Transforming Customer Support in Utilities

The utilities industry is surrounded by digital transformation on all sides, from smart grids, IoT technology,...

Industries

Top 4 Conversational AI Uses for the Retail Industry

Online shoppers expect much more than just FAQ bots; they expect on-demand, highly personalized digital suppor...

AI Research

Conversation Design in the Age of LLMs

In the rapidly evolving world of AI, the nuances of conversation design become increasingly crucial, particula...

Driving Innovation at Incumbents - Insights from ERGO's Head of Innovation & Digital Transformation

In the rapidly evolving landscape of global business, innovation stands as a beacon guiding companies towards ...

How Enterprises Can Successfully Advance with Their Conversational AI Initiatives

What Got you Here, Won’t Get you There - Insights from Kane Simms Enterprises are continuously exploring innov...