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Industries

Conversational AI in E-Commerce: Benefits & Examples

Though the concept of e-commerce is just a few decades old, it is arguably the most dynamic and innovative sec...

Industries

AI Chatbots for E-Commerce: Benefits & Examples

As an e-commerce retailer, you need to prioritize dealing with customer communication if you want to succeed. ...

Contact Center

From Trends to Transformation: The AI-First Contact Center

A convergence of technology, labor, business, and consumer trends is fundamentally reshaping customer service,...

Events

Conversational AI in Insurance: Benefits & Examples

Insurance has traditionally been a hyper-personalized industry, where consumers often expect to have a one-on-...

Industries

How AI Chatbots Help the Healthcare Industry

AI healthcare chatbots promise to change the world of healthcare, driving dramatic behavioral change in how pa...

Industries

AI Chatbots for Insurance: Benefits & Examples

Insurance, as an industry, is about selling reassurance to customers. In a world where people can freely brows...

Industries

Conversational AI in Healthcare: Benefits & Examples

Positive patient interaction is the cornerstone of a successful healthcare business.

Generative AI in Enterprise Contact Centers

If you’re involved in any form of contact center management, you know that information is incredibly valuable....

Conversational AI

6 Best Use Cases for AI in Contact Centers

Though it pays to be skeptical about new technology, there comes a point when value and utility become too com...

Industries

How Conversational & Generative AI Are Transforming Customer Service in Healthcare

The healthcare industry has long faced the dual challenge of providing high-quality care while managing an eve...

Contact Center

What is an AI Contact Center?

In contact centers, where customer satisfaction and efficiency are vital to your long-term success, AI offers ...

Events

From Retention Handling to Multilingual Voice Services: 3 Insights from the Cognigy Enterprise Roundtable

The Cognigy Enterprise Roundtable is a quarterly online gathering for Cognigy customers to engage with industr...

Industries

Smart Grids and Dumb Service: How AI is Transforming Customer Support in Utilities

The utilities industry is surrounded by digital transformation on all sides, from smart grids, IoT technology,...

Industries

Top 4 Conversational AI Uses for the Retail Industry

Online shoppers expect much more than just FAQ bots; they expect on-demand, highly personalized digital suppor...