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Customer Service Automation Conversational IVR

What’s the Difference Between Standard & Conversational IVR?

If you analyzed every time a customer called support over the past several years, what do you think the most p...

Contact Center

Understanding the Benefits and Efficiencies of Omnichannel Contact Centers

How AI Delivers a Brilliant Omnichannel Experience: Customer service automation has evolved many contact cente...

Events

What’s Next in CX? 5 Highlights from CCW Europe 2022

Summary: Last week, Cognigy exhibited at Customer Contact Week Europe in Amsterdam. The event saw contact cent...

Contact Center

Four Reasons why Customers Expect More from Contact Centers

Summary: Customer service expectations have risen exponentially. While the pandemic has been blamed as a major...

Conversational AI

How to use CAI to improve service level & end channel hopping

Conversational Artificial Intelligence (CAI), or perhaps more clearly put conversational service automation ca...

Customer Service Automation

What Customer Experience are you Delivering?

Our fast-paced, tech-centered world has fostered the expectation of instant gratification. When we have questi...

Conversational AI

Transforming CX While Supporting Agents Through Conversational AI

Employees are fleeing their jobs in search of a more fulfilling career. Why has this shift happened amid a glo...

Customer Service Automation

How Advances in AI Make for Happy Telecom Customers

First, let's get it out there and acknowledge where your contact center is today and where it struggles to mee...

Industries

7 Tips for Improving Banking Customer Care with AI

Retail banking customers demand and expect more from customer care than ever. Contact centers, handling millio...

Conversational AI

How Conversational AI is Driving Innovation in the Utilities Sector

Customer service needs from the utility sector are typically both sporadic and urgent. Someone needs service t...

Industries

How the Travel and Hospitality Sector is Transforming the Customer Experience for Good

The travel and leisure sector has necessarily transformed over the past two years in response to brutal restri...

The Next Generation of Chatbot is a Proactive Agent

Dominik Seisser, Cognigy’s Director of AI, talks about how AI is breaking new ground to address critical use c...

Partner Spotlight: Roboyo

We offer our customers a broad network of skilled local and global partners across a wide range of leading ind...

Conversational AI

What Does AI Stand For?

What does AI stand for and how can it improve your customer service offerings?