What’s the Difference Between Standard & Conversational IVR?
If you analyzed every time a customer called support over the past several years, what do you think the most p...
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If you analyzed every time a customer called support over the past several years, what do you think the most p...
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Summary: Last week, Cognigy exhibited at Customer Contact Week Europe in Amsterdam. The event saw contact cent...
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Conversational Artificial Intelligence (CAI), or perhaps more clearly put conversational service automation ca...
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First, let's get it out there and acknowledge where your contact center is today and where it struggles to mee...
Retail banking customers demand and expect more from customer care than ever. Contact centers, handling millio...
Customer service needs from the utility sector are typically both sporadic and urgent. Someone needs service t...
The travel and leisure sector has necessarily transformed over the past two years in response to brutal restri...
Dominik Seisser, Cognigy’s Director of AI, talks about how AI is breaking new ground to address critical use c...
We offer our customers a broad network of skilled local and global partners across a wide range of leading ind...
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