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Contact Center

Four Reasons why Customers Expect More from Contact Centers

Summary: Customer service expectations have risen exponentially. While the pandemic has been blamed as a major...

Conversational AI

How to use CAI to improve service level & end channel hopping

Conversational Artificial Intelligence (CAI), or perhaps more clearly put conversational service automation ca...

Customer Service Automation

What Customer Experience are you Delivering?

Our fast-paced, tech-centered world has fostered the expectation of instant gratification. When we have questi...

Conversational AI

Transforming CX While Supporting Agents Through Conversational AI

Employees are fleeing their jobs in search of a more fulfilling career. Why has this shift happened amid a glo...

Customer Service Automation

How Advances in AI Make for Happy Telecom Customers

First, let's get it out there and acknowledge where your contact center is today and where it struggles to mee...

Industries

7 Tips for Improving Banking Customer Care with AI

Retail banking customers demand and expect more from customer care than ever. Contact centers, handling millio...

Conversational AI

How Conversational AI is Driving Innovation in the Utilities Sector

Customer service needs from the utility sector are typically both sporadic and urgent. Someone needs service t...

Industries

How the Travel and Hospitality Sector is Transforming the Customer Experience for Good

The travel and leisure sector has necessarily transformed over the past two years in response to brutal restri...

The Next Generation of Chatbot is a Proactive Agent

Dominik Seisser, Cognigy’s Director of AI, talks about how AI is breaking new ground to address critical use c...

Partner Spotlight: Roboyo

We offer our customers a broad network of skilled local and global partners across a wide range of leading ind...

Conversational AI

What Does AI Stand For?

What does AI stand for and how can it improve your customer service offerings?

How do AI Chatbots Work?

How AI chatbots can improve your customer experience The age of the artificially intelligent chatbot has arriv...

Conversational AI

Conversational AI in 2022: A Look Ahead

How Conversational AI Will Accelerate Digital Transformation for Customer Service in 2022 Putting the customer...

Customer Service Automation Conversational IVR

Interview: Hyperautomation powered by Cognigy.AI and SAP CX Service Cloud

Dominik Seisser, Cognigy’s Director of AI, talks about how AI is breaking new ground to address critical use c...