The leading enterprise conversational automation platform
Deploy virtual voice agents for automated phone conversations
Conversational AI Analytics Suite for 360° Insights
Elevating customer service with AI-powered Agent Assist
Turnkey ecosystem integration with pre-built connectors
Fast and efficient call handling with automated ID&V and smart routing, all in natural language
Enabling frictionless, transactional customer service on any voice or text channel
Giving service agents superpowers through AI-infused agent augmentation
Enhance customer interactions with AI on the frontline
Connect customers to the right agent on the first try
Give your agents the confidence to solve complex requests
Boost your customers’ experience and agents’ efficiency
Improve customer satisfaction with detailed insights
Engage with your customers on the platform of their choice
Drive appropriate actions with intelligent processes
Integrate easily with existing enterprise infrastructure
Increase operational efficiency and reduce agent attrition
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An in-depth guide into the trusted use of AI in customer service automation
Find out everything you need to know about establishing "Explainable AI" based on the AIC4 criteria catalogue.
Suppose we were to predict human behavior during a global crisis. In that case, the assumption seems logical that employees would hold onto their jobs, as this is a place that can provide security during unsettling times. However, as human behavior is as unpredictable as the shifts in our world, the opposite happened. As you have probably read, this phenomenon is entitled "The Great Resignation."
Companies reshaped their work structures, hours, office expectations, and IT infrastructures. Meeting the everchanging needs that arise in a home office environment is a pertinent effort in employee retention. However, as employees became more empowered, the power dynamic shifted. The possibilities of a healthy, comfortable, and meaningful work culture were no longer an urban legend but a genuine option for those seeking employee empowerment.
It was like a game of dominoes- each piece that fell impacted the next piece. In the end, it was a jumbled mess of unhappy customers, exhausted agents, and enterprises scrambling to pick up the pieces. The mess is twofold: unhappy customers and unfulfilled employees.
How can enterprises secure retention while providing customers with streamlined, prompt, and reliable services? Thankfully, introducing Conversational AI to power voice and live webchat across all of your channels offers solutions to employee empowerment and customer support.
Solutions for customer service within contact centers showcase the need for people and digital assistants to work in harmony.
Rather than clogging up customer service agents' time and energy with mundane, repetitive queries, the power of conversational AI engages in natural language, supporting large volumes of inquiries. Questions and concerns that are more complex are handed over to human agents with the appropriate data and customer information to provide a frictionless experience.
Operating queries in sync, customer service agents and AI chatbots/digital assistants hold the power to ensure that your contact center flows in, offering cohesive support.
When a customer calls or inquires within the call center space, the issue is critical for them. One common roadblock is language. It is stressful and challenging to articulate a problem in another language. Thankfully, conversational AI platforms such as Cognigy's offer many options to support customers in their native language, easing the frustrations in the customers' ability to express themselves clearly and concisely. Agents are therefore given the opportunity to field more complex issues, participate in further professional development and avoid burnout.
Gain valuable insights in our webinar, featuring guest speaker Hayley Sutherland, senior analyst at IDC, and Sebastian Glock, product marketing lead at Cognigy, in their discussion around why the next step in CX transformation lies in empowering agents through the latest innovations in AI.
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