Contact center AI-Hero (3)

When choosing between good and excellent customer service, choose outstanding.

Transform your contact center with AI-first conversations that improve customer interactions and free your agents from repetitive tasks.

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Contact center AI-Hero

Trusted by more than 400 brands worldwide

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AI-first conversations are a game changer for every contact center

Improve your customer experience while making your agents feel known and valued.

improvement in customer experience when businesses use Conversational AI virtual agents - IDC

of consumers say they have already made a choice to support a company that delivers great customer service – American Express

of all customer service requests are expected to be handled by AI-enabled conversational agents by 2022 - Forbes
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Hard work minus the physical labor

Hard work minus the physical labor

Attend to your customers’ needs on the touchpoints they prefer by automating conversations. Handle these conversations in any language, provide 24/7 availability, and eliminate long waiting times – all done automatically and with data privacy at the forefront.

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Integration without friction

Deliver customer-centric experiences by supercharging your contact center IT-infrastructure with Conversational AI. Connect existing systems such as UC, CPaas, SBC, and VoIP solutions and backend systems to create end-to-end transactional conversations.

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Simplify your agents’ lives again

Provide your team with all the information, recommendations, and insights they need while keeping your customers in mind. With agent assist and conversational process automation, seamlessly transition your customers from AI to human agents when required, with the smoothest possible handover.

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Contact center AI-From standard to conversational IVR (1)

From standard to conversational IVR

Move away from the standard interactive voice response to an AI-powered natural language understanding engine that can handle increasingly complex customer requests expressed in natural conversations. It also allows the customer to self-serve and successfully resolve issues without agent intervention intuitively and as naturally as possible.

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Let’s transform your contact center today

Find out how Cognigy.AI can reduce your costs, increase customer satisfaction, and empower your agents to take your business to new heights

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