Cognigy Blog

There is no better place to keep up with the fast-changing world of Conversational AI.

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      Product Blog

      Kristina Dodier

      Conversational AI Contact Center

      Four Reasons why Customers Expect More from Contact Centers

      Summary: Customer service expectations have risen exponentially. While the pandemic has been blamed as a major...

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      Conversational AI

      What Customer Experience are you Delivering?

      Our fast-paced, tech-centered world has fostered the expectation of instant gratification. When we have questi...

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      Conversational AI Contact Center

      Transforming CX While Supporting Agents Through Conversational AI

      Employees are fleeing their jobs in search of a more fulfilling career. Why has this shift happened amid a glo...

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