Cognigy Blog

There is no better place to keep up with the fast-changing world of Conversational AI.

Product Blog

Convert Branch to Flow, Knowledge Extraction & more with Cognigy.AI v4.26

As Virtual Agents expand in size and intricacy, Flows can grow quite big. With Cognigy.AI 4.26 it is now easie...

Improved Extension Handling & More With Cognigy.AI v4.25

Version 4.25 of Cognigy.AI adds the possibility to update an Extension in the agent.

Best Practices for Building a Deployment Pipeline

Building efficient and reliable deployment pipelines is critical to compile, build and deploy your Virtual Age...

Server-Side Playbook Execution & More with Cognigy.AI v4.24

This release of Cognigy.AI adds the ability to execute Playbooks server-side. We added new RESTful API Endpoin...

Faster Time to Market With Solution Accelerators

Great voice and chatbots come with a unique conversation design to provide the best possible service experienc...

Updated Agent Templates & more delivered with Cognigy.AI v4.23

This release of Cognigy.AI contains updated templates for our Agent creation wizard. We have updated and enhan...

More Features for Snapshots, Performance Boost & more with Cognigy.AI v4.22

Cognigy.AI v4.22 adds the ability to override the Connections of a Snapshot with those of the Agent via an End...

How-to Guide: Working with Intent Hierarchies

Intent Hierarchies can be used to resolve Intent conflicts and they can also make every developer's life easie...

Improved Usability for Intent Creation & more with Cognigy.AI v4.21

The latest release of Cognigy.AI, v4.21 makes adding training data faster than ever: After entering an example...

Watch our Cognigy.AI Q1 2022 Release Webinar

This webinar presents the latest enhancements of Cognigy.AI in Q1 2022. It covers new features and improvement...

Ability to Merge Cognigy Packages & more with Cognigy.AI v4.20

Cognigy.AI 4.20 comes doped with improvements that’ll elevate your bots to live the high life. We’ve added som...

Cognigy recognized as a Leader in the 2022 Gartner® Magic Quadrant™

We are honored to be named a Leader in the 2022 Gartner® Magic Quadrant™ for Enterprise Conversational AI Plat...

More Administrative Control with Cognigy.AI v4.19

The latest release of Cognigy.AI, v4.19 includes a new feature "Last Activity Tracking". This functionality en...

The Ultimate Guide to Cognigy NLU Training

Many of our customers have utilized the Intent feedback analyzer to continuously improve their NLU models with...

Enhanced Accessibility & more with Cognigy.AI v4.18

The newest release of Cognigy.AI, v4.18 comes with a slew of enhancements that elevate the usability and funct...

Streamline Contact Center Integration using Agent Handover

The human agent handover is one of the key aspects of bot implementation into the business processes as it sea...

Cognigy.AI v4.17 with extended "Handover to Agent" capabilities & more

The latest release of Cognigy.AI, v4.17, comes with a new Flow Node "Handover to Agent". This Node allows user...

Cognigy's Universal Language Understanding: A look into the AI black box

Multi-lingual ability in humans is a familiar trait. More than half the world population speaks at least two l...

New Live Chat Integration with Salesforce

There are times when a user feels stuck in a conversation with a virtual agent or expresses a desire to speak ...

Cognigy.AI v4.16: Flow Node Search, new Flow Nodes and MUCH more!

The newest release of Cognigy.AI, v4.16 comes with a slew of powerful new features and enhancements that eleva...

Watch our Cognigy.AI Q4 2021 Release Webinar

This webinar presents the latest enhancements of Cognigy.AI in Q4 2021. It covers new features and improvement...

Salesforce Service Cloud: Upload Files During a Live Chat

Chatbots are incredible automation tools that can streamline a variety of business processes. Still, regardles...

Expert Mode for Transcript Explorer & more with Cognigy.AI v4.15

Cognigy.AI v4.15 now includes the ability to enable Expert Mode in the Transcript Explorer of Cognigy Insights...

Crafting Engaging Experiences using WhatsApp’s Interactive Messages

Users expect their experiences with brands to be fast and frictionless where they can access clear information...

Cognigy.AI v4.14 adds new capabilites to Voice Gateway

The newest release of Cognigy.AI, v4.14, allows customers to activate asynchronous output handling in the Cogn...

Out now: Brand-new Cognigy Developer Documentation

A few days ago we launched our new product documentation which comes with a clean & modern layout and bund...

New Avaya CPaaS Endpoint & more with Cognigy.AI v4.13

The latest release of Cognigy.AI v4.13 comes with the new Avaya CPaaS Endpoint. It's a major overhaul of the o...

Cognigy Sessions: Deep Dive into Cognigy NLU

Cognigy Sessions is a techinar series from conversational AI experts for experts. Every episode gives deep ins...

Cognigy.AI v4.12 adds Localization for Extensions

The newest release of Cognigy.AI, v4.12, comes with an option to add the Localization for Extensions. This all...

Deploying a WhatsApp Chatbot within Minutes

One of the major elements of successful conversational AI projects is deploying the virtual agents to the righ...

Enhanced capabilities for Insights & more with Cognigy.AI v4.11

Cognigy.AI v4.11 now includes the ability to apply custom themes to Cognigy Insights. Using this feature, the ...

Harness the Power of In-built Machine Translation

To deliver exceptional service experiences in a global market, businesses must understand and speak the langua...

Cognigy.AI v4.10 adds a New Node to Request a Rating

A new Flow Node "Request Rating" has been added to Cognigy.AI v4.10. Using this Node, you can ask end users to...

Out now: Cognigy Insights & Machine Translation

We're excited to announce that our new components, Cognigy Insights and Inbuilt Machine Translation, are avail...

Watch our latest Release Webinar: Cognigy Insights & Inbuilt Machine Translation

If you didn't have a chance to watch our latest Cognigy.AI Release webinar live on August 24, this is definite...

Cognigy.AI v4.9 adds new Extension capabilities

The newest release of Cognigy.AI, v4.9, comes with an embed code for the Webchat Widget. This allows web devel...

Using Cognigy.AI Extensions to Build Native Payment Integration

Payment integration is an essential component for many conversational AI applications. It enables powerful, tr...

Enhanced Intent Training workflows with Cognigy.AI v4.8

Cognigy.AI v4.8 comes with an advanced set of filters for Intent Trainer. These filters allow bot designers to...

Intent Analyzer for AI-supported NLU model creation

Voice and chatbots are only as smart as we train them to be. Therefore, one of the most critical steps in the ...

Turn Customer Interactions into Playbooks With Cognigy.AI v4.7

The latest Cognigy.AI v4.7 allows users to create Playbooks directly from the transcript stored in Contact Pro...

Improved Voicebot Handling with Cognigy.AI v4.6

Cognigy.AI v4.6 comes with better support for business users designing voice experiences: Voice Gateway messag...

Cognigy.AI v4.5: More Power for Cognigy Packages

Cognigy.AI v4.5 brings new features that extend Cognigy.AI's capabilities to handle export and import packages...

Cognigy Sessions: Dive deep into Cognigy.AI Extensions

Cognigy Sessions is a techinar series from conversational AI experts for experts. Every episode gives deep ins...

Revamped Intent Trainer & more with Cognigy.AI v4.4

We just launched Cognigy.AI v4.4, delivering once again an amazing list of improvements & new features.

Watch our Cognigy.AI v4.3 Release Webinar

Watch our short & crisp Cognigy.AI version 4.3 release webinar to get an overview of the latest additions ...

Cognigy.AI v4.3: Cognigy Functions and MUCH more!

Cognigy proudly presents: Cognigy.AI v4.3 with a massive list of powerful new features and improvements. Here ...

How Conversational AI Detect Emotions With Sentiment Analysis

Imagine a conversation between a disappointed customer and a customer service representative: 

Semantic Versioning for Cognigy.AI

At Cognigy, we always aim to speed up the time-to-market for new features, improvements, and fixes. We update ...

Cognigy.AI v4.2 Brings Native Gmail, O365 Integration & More

Cognigy.AI version 4.2 introduces a number of new features & various improvements. Here are some of the hi...

Cognigy.AI v4.1.6 with Embedded Rich-text Editor for Automated Emails

The brand new version 4.1.6 introduces numerous improvements & new features to Cognigy.AI.

Cognigy Sessions: Building a Phone Bot with Voice Gateway

Cognigy Sessions is a techinar series from conversational AI experts for experts. Every episode gives deep ins...

Cognigy.AI v4.1.5 with Usability Improvements

Once again, the newest release of Cognigy.AI, v4.1.5, comes with a number of amazing improvements to your favo...

Cognigy.AI v4.1.4 with new NLU capabilites

Cognigy.AI v4.1.4 brings various improvements to your favorite Conversational AI platform. Among the newly rel...

Introducing Cognigy Sessions: Deep Dive Conversational AI

As a low-code platform, Cognigy.AI enables technical and non-technical users to deploy voice and chatbots in a...

Cognigy CLI 0.6.7 adds Translation Features

The Cognigy CLI (Command Line Interface) [see Github for code] is a set of tools which Cognigy Developers can ...

Cognigy.AI v4.1.3 brings Question Escalations

Cognigy.AI v4.1.3 comes jam-packed with amazing new features to enable our users to build more natural convers...

New Cognigy.AI Training Videos Released

The Cognigy.AI Help Center enables teams to build their projects with step-by-step guides, tutorials, and much...

Cognigy.AI v4.1.2 with Improved WebchatWidget

Cognigy.AI v4.1.2 (see Release Notes) introduces an improved WebchatWidget, better support for large assets an...

New Flow Nodes Available with Cognigy.AI v4.1.1

Cognigy.AI v4.1.1 (see Release Notes) brings new Flow Nodes, improved user management, usability enhancements ...

Cognigy.AI v4.1.0 adds In-Product Help and more

With the release of Cognigy.AI v4.1.0 (see Release Notes), we added exciting new features like In-Product Help...

Benchmarking NLU Engines: A Comparison of Market Leaders

What makes a great Natural Language Understanding Engine? For starters, the ability to reliably identify the c...

Give Your Contact Center an AI Boost With Cognigy Voice Gateway

In 2020, every industry has been facing never-seen-before issues that are leading to staff cuts, workload dist...

Why the Time for RPA-Enabled Chatbots is Now

For too long, two powerful automation technologies have taken different paths in the enterprise. Robotic Proce...

Cognigy.AI v4: Our Most Advanced Conversational AI Platform Yet

Cognigy is proud to launch the most intuitive-to-use yet most powerful conversational AI tool on the market – ...

Adding Real Magic to VR Games With Voice AI Plugin for Unity

Imagine a game in which every character has its own personality and can have a meaningful, voice-based convers...

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