Plug-and-Play Agent Assist Widgets, Intelligent Routing and More with Cognigy.AI v4.60
The release of Cognigy.AI v4.60 introduces exciting new features to our agent augmentation features. Also, we’...
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The release of Cognigy.AI v4.60 introduces exciting new features to our agent augmentation features. Also, we’...
With the release of v4.59, we’re thrilled to announce the availability of our latest product innovation, Cogni...
Cognigy.AI Tech Update is here! The world of AI is ever-evolving and with so many new tools and features avail...
Discover the latest upgrades to Cognigy.AI's voice and Generative AI functionalities.
Conversational AI interfaces, like chatbots and voice bots, are often the first point of contact in the custom...
The latest release introduces notable improvements in Cognigy Live Agent and Agent Assist.
With Cognigy.AI v4.56, you can now configure any custom speech vendor of your choice and leverage Generative A...
Conversational AI is turning the tide for traditional Interactive Voice Response (IVR) systems and how brands ...
From extended LLM integration and improved Live Agent Canned Responses to turnkey entity recognition using pat...
The latest release of Cognigy.AI introduces the ability to enable/disable speech input gathering on demand and...
As new technologies and communications channels emerge, organizations often quickly plug the gaps in customer ...
In the rapidly evolving landscape of artificial intelligence (AI), the rise of large language models (LLMs) ha...
From more flexible Generative AI model selection to enhanced agent efficiency through more streamlined workflo...
Learn about Generative AI and how combining it with Conversational AI can lead to advanced capabilities that o...
Large Language Models are poised to unlock new levels of service experiences that are flexible, personalized, ...
Picture this: You're driving along the highway when your car suddenly breaks down. You reach for your phone an...
Cognigy.AI Tech Update is back! With the AI world moving at a breakneck speed, we know it can be overwhelming ...
Cognigy.AI v4.51 features a brand-new Call Dashboard in Cognigy Insights alongside the Agent Assist Workspace ...
Contact centers often encounter integration obstacles that slow down their digital transformation endeavors. A...
With the release of v4.49, Cognigy.AI now supports OAuth2 authentication for Send SMTP Email and Email Notific...
As enterprises increasingly embrace AI to innovate and transform customer values, machine learning models have...
With Cognigy.AI v4.48, we’re excited to introduce our brand-new Live Agent Dashboard that complements existing...
Conversational AI is a powerful tool for enterprises to automate routine tasks, provide round-the-clock suppor...
Following Nuance integration in the previous release, Cognigy.AI v4.47 has added Soniox as the latest STT prov...
The latest release of Cognigy.AI once again introduces a host of notable improvements across the board. Withou...
At Cognigy, we live and breathe AI with new releases every two weeks to bring state-of-the-art Conversational ...
With Cognigy.AI v4.45, we are thrilled to announce the open beta launch of our brand-new Generative AI feature...
From the new Output Type support and Call Transfer option to more flexible Live Agent role management and a ne...
The latest release of Cognigy.AI introduces the new Intent Mapping Priority feature to help you better manage ...
There's nothing better than realizing new tech’s full potential, whether that’s at home or in business. (Perso...
Cognigy.AI v4.42 features the addition of a new Data Expiration indicator in Cognigy Insights. It displays the...
Human dialogues are dynamic and sophisticated in nature. Customers might reply to a question with another ques...
‘Tis the season. From improved attachment handling to quicker and more fun bot building – we’re excited to bri...
Building a voice bot is distinctly different from building a chat counterpart. Speech processing accuracy, an ...
With Cognigy.AI v4.40, the Step Explorer in Cognigy Insights has been improved to support larger amounts of da...
The latest release of Cognigy.AI makes the process of repurposing your existing flows and resources faster and...
Summary: The benefits of automation are real, but the costs of doing it poorly are even more so. Since many co...
The release of Cognigy.AI v4.38 introduces robust features that drastically ease contact center integration wh...
Cognigy.AI v4.37 delivers a number of usability enhancements across Virtual Agents, Live Agent and Insights.
From conversation design and intent training to flow orchestration and administration, there are dozens of mov...
There is so much in store with the release of Cognigy.AI v4.36 that we can’t wait to share with you. Without f...
With the release of Cognigy.AI v4.35, we are excited to announce some brand-new features alongside a host of p...
The release of v4.34 adds French as the new supported language for the Cognigy.AI User Interface besides the f...
Wading through numerous business apps and systems only to search for a piece of information is tiresome and ki...
The release of Cognigy.AI v4.33 introduces an exciting feature that enables you to use the Intent model of a f...
Imagine a conversation between a disappointed customer and a customer service representative:
For enterprises serving customers in various countries and regions, multilingual Virtual Agents are a powerful...
Cognigy.AI v4.32 presents new information Tooltips for Cognigy Insights Dashboards to increase reporting trans...
This release of Cognigy.AI adds support for rich media elements for the WhatsApp Endpoint. You can now output ...
Providing flawless omnichannel experiences is the highest form of art when it comes to bot building. How can c...
Release v4.30 of Cognigy.AI features the new native WhatsApp Endpoint that makes it faster and simpler than ev...
Connected cross-channel experiences are at the heart of modern contact centers. Enabling your customers to com...
This release of Cognigy.AI introduces wide-ranging usability enhancements on both the Cognigy.AI Virtual Agent...
With the new version of Cognigy.AI, v4.28, users of Cognigy Insights have now more options for in-depth analys...
Release 4.27 of Cognigy.AI adds a new user interface for inspecting Playbook Runs. This allows our customers t...
As Virtual Agents expand in size and intricacy, Flows can grow quite big. With Cognigy.AI 4.26 it is now easie...
Building efficient and reliable deployment pipelines is critical to compile, build and deploy your Virtual Age...
Version 4.25 of Cognigy.AI adds the possibility to update an Extension in the agent.
This release of Cognigy.AI adds the ability to execute Playbooks server-side. We added new RESTful API Endpoin...
Great voice and chatbots come with a unique conversation design to provide the best possible service experienc...
This release of Cognigy.AI contains updated templates for our Agent creation wizard. We have updated and enhan...
Cognigy.AI v4.22 adds the ability to override the Connections of a Snapshot with those of the Agent via an End...
Intent Hierarchies can be used to resolve Intent conflicts and they can also make every developer's life easie...
The latest release of Cognigy.AI, v4.21 makes adding training data faster than ever: After entering an example...
This webinar presents the latest enhancements of Cognigy.AI in Q1 2022. It covers new features and improvement...
Cognigy.AI 4.20 comes doped with improvements that’ll elevate your bots to live the high life. We’ve added som...
We are honored to be named a Leader in the 2022 Gartner® Magic Quadrant™ for Enterprise Conversational AI Plat...
The latest release of Cognigy.AI, v4.19 includes a new feature "Last Activity Tracking". This functionality en...
Many of our customers have utilized the Intent feedback analyzer to continuously improve their NLU models with...
The newest release of Cognigy.AI, v4.18 comes with a slew of enhancements that elevate the usability and funct...
The human agent handover is one of the key aspects of bot implementation into the business processes as it sea...
The latest release of Cognigy.AI, v4.17, comes with a new Flow Node "Handover to Agent". This Node allows user...
Multi-lingual ability in humans is a familiar trait. More than half the world population speaks at least two l...
There are times when a user feels stuck in a conversation with a virtual agent or expresses a desire to speak ...
The newest release of Cognigy.AI, v4.16 comes with a slew of powerful new features and enhancements that eleva...
This webinar presents the latest enhancements of Cognigy.AI in Q4 2021. It covers new features and improvement...
Chatbots are incredible automation tools that can streamline a variety of business processes. Still, regardles...
Cognigy.AI v4.15 now includes the ability to enable Expert Mode in the Transcript Explorer of Cognigy Insights...
Users expect their experiences with brands to be fast and frictionless where they can access clear information...
The newest release of Cognigy.AI, v4.14, allows customers to activate asynchronous output handling in the Cogn...
A few days ago we launched our new product documentation which comes with a clean & modern layout and bund...
The latest release of Cognigy.AI v4.13 comes with the new Avaya CPaaS Endpoint. It's a major overhaul of the o...
Cognigy Sessions is a techinar series from conversational AI experts for experts. Every episode gives deep ins...
The newest release of Cognigy.AI, v4.12, comes with an option to add the Localization for Extensions. This all...
One of the major elements of successful conversational AI projects is deploying the virtual agents to the righ...
Cognigy.AI v4.11 now includes the ability to apply custom themes to Cognigy Insights. Using this feature, the ...
To deliver exceptional service experiences in a global market, businesses must understand and speak the langua...
A new Flow Node "Request Rating" has been added to Cognigy.AI v4.10. Using this Node, you can ask end users to...
We're excited to announce that our new components, Cognigy Insights and Inbuilt Machine Translation, are avail...
If you didn't have a chance to watch our latest Cognigy.AI Release webinar live on August 24, this is definite...
The newest release of Cognigy.AI, v4.9, comes with an embed code for the Webchat Widget. This allows web devel...
Payment integration is an essential component for many conversational AI applications. It enables powerful, tr...
Cognigy.AI v4.8 comes with an advanced set of filters for Intent Trainer. These filters allow bot designers to...
Voice and chatbots are only as smart as we train them to be. Therefore, one of the most critical steps in the ...
The latest Cognigy.AI v4.7 allows users to create Playbooks directly from the transcript stored in Contact Pro...
Cognigy.AI v4.6 comes with better support for business users designing voice experiences: Voice Gateway messag...
Cognigy.AI v4.5 brings new features that extend Cognigy.AI's capabilities to handle export and import packages...
Cognigy Sessions is a techinar series from conversational AI experts for experts. Every episode gives deep ins...
We just launched Cognigy.AI v4.4, delivering once again an amazing list of improvements & new features.
Watch our short & crisp Cognigy.AI version 4.3 release webinar to get an overview of the latest additions ...
Cognigy proudly presents: Cognigy.AI v4.3 with a massive list of powerful new features and improvements. Here ...
At Cognigy, we always aim to speed up the time-to-market for new features, improvements, and fixes. We update ...
Cognigy.AI version 4.2 introduces a number of new features & various improvements. Here are some of the hi...
The brand new version 4.1.6 introduces numerous improvements & new features to Cognigy.AI.
Cognigy Sessions is a techinar series from conversational AI experts for experts. Every episode gives deep ins...
Once again, the newest release of Cognigy.AI, v4.1.5, comes with a number of amazing improvements to your favo...
Cognigy.AI v4.1.4 brings various improvements to your favorite Conversational AI platform. Among the newly rel...
As a low-code platform, Cognigy.AI enables technical and non-technical users to deploy voice and chatbots in a...
The Cognigy CLI (Command Line Interface) [see Github for code] is a set of tools which Cognigy Developers can ...
Cognigy.AI v4.1.3 comes jam-packed with amazing new features to enable our users to build more natural convers...
The Cognigy.AI Help Center enables teams to build their projects with step-by-step guides, tutorials, and much...
Cognigy.AI v4.1.2 (see Release Notes) introduces an improved WebchatWidget, better support for large assets an...
Cognigy.AI v4.1.1 (see Release Notes) brings new Flow Nodes, improved user management, usability enhancements ...
With the release of Cognigy.AI v4.1.0 (see Release Notes), we added exciting new features like In-Product Help...
What makes a great Natural Language Understanding Engine? For starters, the ability to reliably identify the c...
In 2020, every industry has been facing never-seen-before issues that are leading to staff cuts, workload dist...
For too long, two powerful automation technologies have taken different paths in the enterprise. Robotic Proce...
Cognigy is proud to launch the most intuitive-to-use yet most powerful conversational AI tool on the market – ...
Imagine a game in which every character has its own personality and can have a meaningful, voice-based convers...
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