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      Plug-and-Play Agent Assist Widgets, Intelligent Routing and More with Cognigy.AI v4.60

      The release of Cognigy.AI v4.60 introduces exciting new features to our agent augmentation features. Also, we’...

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      Product

      Introducing Knowledge AI with Cognigy.AI v4.59

      With the release of v4.59, we’re thrilled to announce the availability of our latest product innovation, Cogni...

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      Product

      Now On-Demand: Cognigy.AI Tech Update Q3 2023

      Cognigy.AI Tech Update is here! The world of AI is ever-evolving and with so many new tools and features avail...

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      Product

      Improved Call Recording and GPT Conversation Node in Cognigy.AI v4.58

      Discover the latest upgrades to Cognigy.AI's voice and Generative AI functionalities.

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      Product

      8 Best Practices for Automated Testing in Conversational AI

      Conversational AI interfaces, like chatbots and voice bots, are often the first point of contact in the custom...

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      Product

      Dynamic Agent Assist Workspace, Enhanced Live Agent Routing, and More in Cognigy.AI v4.57

      The latest release introduces notable improvements in Cognigy Live Agent and Agent Assist.

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      Product

      Custom Speech Vendor Support, LLM-Generated Adaptive Cards and More with Cognigy.AI v4.56

      With Cognigy.AI v4.56, you can now configure any custom speech vendor of your choice and leverage Generative A...

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      Product

      Maximizing Genesys Cloud Experience with Cognigy.AI: Essential Integration Guides

      Conversational AI is turning the tide for traditional Interactive Voice Response (IVR) systems and how brands ...

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      Product

      Google PaLM 2 LLM Support, Improved Entity Extraction, and More with Cognigy.AI v4.55

      From extended LLM integration and improved Live Agent Canned Responses to turnkey entity recognition using pat...

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      Product

      Smoother Multimodal CX, Live Agent System Monitoring, and More in Cognigy.AI v4.54

      The latest release of Cognigy.AI introduces the ability to enable/disable speech input gathering on demand and...

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      Product

      Embrace Conversational AI: Revolutionize your Customer Access Strategy

      As new technologies and communications channels emerge, organizations often quickly plug the gaps in customer ...

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      Product

      Harnessing Generative AI: Prompt Chaining & Multi-Model Orchestration

      In the rapidly evolving landscape of artificial intelligence (AI), the rise of large language models (LLMs) ha...

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      Product

      Anthropic’s LLM Support, Improved Agent Productivity, and More with Cognigy.AI v4.53

      From more flexible Generative AI model selection to enhanced agent efficiency through more streamlined workflo...

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      Product Conversational AI

      Better Together: Generative AI and Conversational AI

      Learn about Generative AI and how combining it with Conversational AI can lead to advanced capabilities that o...

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      Product

      Powerful LLM Orchestration and More with Cognigy.AI v4.52

      Large Language Models are poised to unlock new levels of service experiences that are flexible, personalized, ...

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      Product

      Introducing Cognigy xApps: Reinvent Customer Engagement with Multimodal Journeys

      Picture this: You're driving along the highway when your car suddenly breaks down. You reach for your phone an...

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      Product

      Watch On-Demand: Cognigy.AI Tech Update Q2 2023

      Cognigy.AI Tech Update is back! With the AI world moving at a breakneck speed, we know it can be overwhelming ...

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      Product

      Advanced Call Analytics, Agent Assist Workspace, and More with Cognigy.AI v4.51

      Cognigy.AI v4.51 features a brand-new Call Dashboard in Cognigy Insights alongside the Agent Assist Workspace ...

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      Product

      From Native 8x8 Integration to Call Transcription with Cognigy.AI v4.50

      Contact centers often encounter integration obstacles that slow down their digital transformation endeavors. A...

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      Product

      Enhanced Email Security and More with Cognigy.AI v4.49

      With the release of v4.49, Cognigy.AI now supports OAuth2 authentication for Send SMTP Email and Email Notific...

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      Product

      3 Ways Cognigy Reduces Cloud Carbon Footprint for Greener AI

      As enterprises increasingly embrace AI to innovate and transform customer values, machine learning models have...

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      Product

      End-to-End CX Visibility with Live Agent Dashboard in Cognigy.AI v4.48

      With Cognigy.AI v4.48, we’re excited to introduce our brand-new Live Agent Dashboard that complements existing...

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      Product

      Scalable & Future-Proof CAI: Inside Cognigy.AI’s DevOps Architecture

      Conversational AI is a powerful tool for enterprises to automate routine tasks, provide round-the-clock suppor...

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      Product

      Added Speech Recognition Integration and More with Cognigy.AI v4.47

      Following Nuance integration in the previous release, Cognigy.AI v4.47 has added Soniox as the latest STT prov...

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      Product

      Native Nuance Integration and More with Cognigy.AI v4.46

      The latest release of Cognigy.AI once again introduces a host of notable improvements across the board. Withou...

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      Product

      Now On-Demand! Cognigy.AI Tech Update Q1 2023

      At Cognigy, we live and breathe AI with new releases every two weeks to bring state-of-the-art Conversational ...

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      Product

      Introducing Generative AI Features in Open Beta with Cognigy.AI v4.45

      With Cognigy.AI v4.45, we are thrilled to announce the open beta launch of our brand-new Generative AI feature...

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      Product

      Enriched Conversational Experiences and More with Cognigy.AI v4.44

      From the new Output Type support and Call Transfer option to more flexible Live Agent role management and a ne...

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      Product

      Handle Ambiguity with Intent Mapping Priority in Cognigy.AI v4.43

      The latest release of Cognigy.AI introduces the new Intent Mapping Priority feature to help you better manage ...

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      Product

      Your Ultimate Guide to Cloud Contact Center as a Service

      There's nothing better than realizing new tech’s full potential, whether that’s at home or in business. (Perso...

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      Product

      Improved Data Management in Insights and More with Cognigy.AI v4.42

      Cognigy.AI v4.42 features the addition of a new Data Expiration indicator in Cognigy Insights. It displays the...

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      Product

      Conversation Design 101: Tips, Templates, and Best Practices

      Human dialogues are dynamic and sophisticated in nature. Customers might reply to a question with another ques...

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      Product

      Easier File Management in Live Agent and More with Cognigy.AI v4.41

      ‘Tis the season. From improved attachment handling to quicker and more fun bot building – we’re excited to bri...

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      Product

      11 Features That Make Cognigy.AI the Best Voice Platform for Contact Centers

      Building a voice bot is distinctly different from building a chat counterpart. Speech processing accuracy, an ...

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      Product

      Enhanced Step Explorer and More with Cognigy.AI v4.40

      With Cognigy.AI v4.40, the Step Explorer in Cognigy Insights has been improved to support larger amounts of da...

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      Product

      Agile Development with Flow Replication and More in Cognigy.AI v4.39

      The latest release of Cognigy.AI makes the process of repurposing your existing flows and resources faster and...

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      Product Conversational AI

      Avoid 10 Common Automation Mistakes When Using Conversational AI – Part I

      Summary: The benefits of automation are real, but the costs of doing it poorly are even more so. Since many co...

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      Product

      From Native Contact Center Integrations to Improved Queue Management with Cognigy.AI v4.38

      The release of Cognigy.AI v4.38 introduces robust features that drastically ease contact center integration wh...

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      Product

      Improved Usability and More with Cognigy.AI v4.37

      Cognigy.AI v4.37 delivers a number of usability enhancements across Virtual Agents, Live Agent and Insights.

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      Product

      13 Best Practices for Your Next Bot Building Project

      From conversation design and intent training to flow orchestration and administration, there are dozens of mov...

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      Product

      Data-Driven Resource Planning and More with Cognigy.AI v4.36

      There is so much in store with the release of Cognigy.AI v4.36 that we can’t wait to share with you. Without f...

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      Product

      Improved System Monitoring and More with Cognigy.AI v4.35

      With the release of Cognigy.AI v4.35, we are excited to announce some brand-new features alongside a host of p...

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      Product

      New UI Language Support and More with Cognigy.AI v4.34

      The release of v4.34 adds French as the new supported language for the Cognigy.AI User Interface besides the f...

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      Product

      How-to Guide: Extend Your Bot Availability and Functionality in MS Teams

      Wading through numerous business apps and systems only to search for a piece of information is tiresome and ki...

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      Product

      Streamlined Locale Management and More with Cognigy.AI v4.33

      The release of Cognigy.AI v4.33 introduces an exciting feature that enables you to use the Intent model of a f...

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      Product

      How Conversational AI Detect Emotions With Sentiment Analysis

      Imagine a conversation between a disappointed customer and a customer service representative:

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      Product

      Seamless Multilingual Voice Services Using Language Recognition

      For enterprises serving customers in various countries and regions, multilingual Virtual Agents are a powerful...

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      Product

      More Intuitive Insights Dashboards With Cognigy.AI v4.32

      Cognigy.AI v4.32 presents new information Tooltips for Cognigy Insights Dashboards to increase reporting trans...

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      Product

      Enhanced WhatsApp Experience & More With Cognigy.AI v4.31

      This release of Cognigy.AI adds support for rich media elements for the WhatsApp Endpoint. You can now output ...

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      Product

      Use Live Follow to Optimize Your Virtual Agent on the fly

      Providing flawless omnichannel experiences is the highest form of art when it comes to bot building. How can c...

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      Product

      Native WhatsApp Endpoint & more with Cognigy.AI v4.30

      Release v4.30 of Cognigy.AI features the new native WhatsApp Endpoint that makes it faster and simpler than ev...

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      Product

      Elevate Omnichannel CX With Native WhatsApp Endpoint

      Connected cross-channel experiences are at the heart of modern contact centers. Enabling your customers to com...

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      Product

      Improved Accessibility & More With Cognigy.AI v4.29

      This release of Cognigy.AI introduces wide-ranging usability enhancements on both the Cognigy.AI Virtual Agent...

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      Product

      Improved Transcript Explorer in Cognigy Insights & more with Cognigy.AI v4.28

      With the new version of Cognigy.AI, v4.28, users of Cognigy Insights have now more options for in-depth analys...

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      Product

      Efficient Regression Testing With new Playbook UI & More With Cognigy.AI v4.27

      Release 4.27 of Cognigy.AI adds a new user interface for inspecting Playbook Runs. This allows our customers t...

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      Product

      Convert Branch to Flow & more with Cognigy.AI v4.26

      As Virtual Agents expand in size and intricacy, Flows can grow quite big. With Cognigy.AI 4.26 it is now easie...

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      Product

      Best Practices for Building a Deployment Pipeline

      Building efficient and reliable deployment pipelines is critical to compile, build and deploy your Virtual Age...

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      Product

      Improved Extension Handling & More With Cognigy.AI v4.25

      Version 4.25 of Cognigy.AI adds the possibility to update an Extension in the agent.

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      Product

      Server-side Playbook Execution & More With Cognigy.AI v4.24

      This release of Cognigy.AI adds the ability to execute Playbooks server-side. We added new RESTful API Endpoin...

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      Product

      Faster Time to Market With Solution Accelerators

      Great voice and chatbots come with a unique conversation design to provide the best possible service experienc...

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      Product

      Updated Agent Templates & more delivered with Cognigy.AI v4.23

      This release of Cognigy.AI contains updated templates for our Agent creation wizard. We have updated and enhan...

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      Product

      More Features for Snapshots, Performance Boost & more with Cognigy.AI v4.22

      Cognigy.AI v4.22 adds the ability to override the Connections of a Snapshot with those of the Agent via an End...

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      Product

      How-to Guide: Working with Intent Hierarchies

      Intent Hierarchies can be used to resolve Intent conflicts and they can also make every developer's life easie...

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      Product

      Improved Usability for Intent Creation & more with Cognigy.AI v4.21

      The latest release of Cognigy.AI, v4.21 makes adding training data faster than ever: After entering an example...

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      Product

      Watch our Cognigy.AI Q1 2022 Release Webinar

      This webinar presents the latest enhancements of Cognigy.AI in Q1 2022. It covers new features and improvement...

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      Product

      Ability to Merge Cognigy Packages & more with Cognigy.AI v4.20

      Cognigy.AI 4.20 comes doped with improvements that’ll elevate your bots to live the high life. We’ve added som...

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      Product

      Cognigy recognized as a Leader in the 2022 Gartner® Magic Quadrant™

      We are honored to be named a Leader in the 2022 Gartner® Magic Quadrant™ for Enterprise Conversational AI Plat...

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      Product

      More Administrative Control with Cognigy.AI v4.19

      The latest release of Cognigy.AI, v4.19 includes a new feature "Last Activity Tracking". This functionality en...

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      Product

      The Ultimate Guide to Cognigy NLU Training

      Many of our customers have utilized the Intent feedback analyzer to continuously improve their NLU models with...

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      Product

      Enhanced Accessibility & more with Cognigy.AI v4.18

      The newest release of Cognigy.AI, v4.18 comes with a slew of enhancements that elevate the usability and funct...

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      Product

      Streamline Contact Center Integration using Agent Handover

      The human agent handover is one of the key aspects of bot implementation into the business processes as it sea...

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      Product

      Cognigy.AI v4.17 with extended "Handover to Agent" capabilities & more

      The latest release of Cognigy.AI, v4.17, comes with a new Flow Node "Handover to Agent". This Node allows user...

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      Product

      Cognigy's Universal Language Understanding: A look into the AI black box

      Multi-lingual ability in humans is a familiar trait. More than half the world population speaks at least two l...

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      Product

      New Live Chat Integration with Salesforce

      There are times when a user feels stuck in a conversation with a virtual agent or expresses a desire to speak ...

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      Product

      Cognigy.AI v4.16: Flow Node Search, new Flow Nodes and MUCH more!

      The newest release of Cognigy.AI, v4.16 comes with a slew of powerful new features and enhancements that eleva...

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      Product

      Watch our Cognigy.AI Q4 2021 Release Webinar

      This webinar presents the latest enhancements of Cognigy.AI in Q4 2021. It covers new features and improvement...

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      Product

      Salesforce Service Cloud: Upload Files During a Live Chat

      Chatbots are incredible automation tools that can streamline a variety of business processes. Still, regardles...

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      Product

      Expert Mode for Transcript Explorer & more with Cognigy.AI v4.15

      Cognigy.AI v4.15 now includes the ability to enable Expert Mode in the Transcript Explorer of Cognigy Insights...

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      Product

      Crafting Engaging Experiences using WhatsApp’s Interactive Messages

      Users expect their experiences with brands to be fast and frictionless where they can access clear information...

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      Product

      Cognigy.AI v4.14 adds new capabilites to Voice Gateway

      The newest release of Cognigy.AI, v4.14, allows customers to activate asynchronous output handling in the Cogn...

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      Product

      Out now: Brand-new Cognigy Developer Documentation

      A few days ago we launched our new product documentation which comes with a clean & modern layout and bund...

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      Product

      New Avaya CPaaS Endpoint & more with Cognigy.AI v4.13

      The latest release of Cognigy.AI v4.13 comes with the new Avaya CPaaS Endpoint. It's a major overhaul of the o...

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      Product

      Cognigy Sessions: Deep Dive into Cognigy NLU

      Cognigy Sessions is a techinar series from conversational AI experts for experts. Every episode gives deep ins...

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      Product

      Cognigy.AI v4.12 adds Localization for Extensions

      The newest release of Cognigy.AI, v4.12, comes with an option to add the Localization for Extensions. This all...

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      Product

      Deploying a WhatsApp Chatbot within Minutes

      One of the major elements of successful conversational AI projects is deploying the virtual agents to the righ...

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      Product

      Enhanced capabilities for Insights & more with Cognigy.AI v4.11

      Cognigy.AI v4.11 now includes the ability to apply custom themes to Cognigy Insights. Using this feature, the ...

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      Product

      Harness the Power of In-built Machine Translation

      To deliver exceptional service experiences in a global market, businesses must understand and speak the langua...

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      Product

      Cognigy.AI v4.10 adds a New Node to Request a Rating

      A new Flow Node "Request Rating" has been added to Cognigy.AI v4.10. Using this Node, you can ask end users to...

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      Product

      Out now: Cognigy Insights & Machine Translation

      We're excited to announce that our new components, Cognigy Insights and Inbuilt Machine Translation, are avail...

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      Product

      Watch our latest Release Webinar: Cognigy Insights & Inbuilt Machine Translation

      If you didn't have a chance to watch our latest Cognigy.AI Release webinar live on August 24, this is definite...

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      Product

      Cognigy.AI v4.9 adds new Extension capabilities

      The newest release of Cognigy.AI, v4.9, comes with an embed code for the Webchat Widget. This allows web devel...

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      Product

      Using Cognigy.AI Extensions to Build Native Payment Integration

      Payment integration is an essential component for many conversational AI applications. It enables powerful, tr...

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      Product

      Enhanced Intent Training workflows with Cognigy.AI v4.8

      Cognigy.AI v4.8 comes with an advanced set of filters for Intent Trainer. These filters allow bot designers to...

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      Product

      Intent Analyzer for AI-supported NLU model creation

      Voice and chatbots are only as smart as we train them to be. Therefore, one of the most critical steps in the ...

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      Product

      Turn Customer Interactions into Playbooks With Cognigy.AI v4.7

      The latest Cognigy.AI v4.7 allows users to create Playbooks directly from the transcript stored in Contact Pro...

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      Product

      Improved Voicebot Handling with Cognigy.AI v4.6

      Cognigy.AI v4.6 comes with better support for business users designing voice experiences: Voice Gateway messag...

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      Product

      Cognigy.AI v4.5: More Power for Cognigy Packages

      Cognigy.AI v4.5 brings new features that extend Cognigy.AI's capabilities to handle export and import packages...

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      Product

      Cognigy Sessions: Dive deep into Cognigy.AI Extensions

      Cognigy Sessions is a techinar series from conversational AI experts for experts. Every episode gives deep ins...

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      Product

      Revamped Intent Trainer & more with Cognigy.AI v4.4

      We just launched Cognigy.AI v4.4, delivering once again an amazing list of improvements & new features.

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      Product

      Watch our Cognigy.AI v4.3 Release Webinar

      Watch our short & crisp Cognigy.AI version 4.3 release webinar to get an overview of the latest additions ...

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      Product

      Cognigy.AI v4.3: Cognigy Functions and MUCH more!

      Cognigy proudly presents: Cognigy.AI v4.3 with a massive list of powerful new features and improvements. Here ...

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      Product

      Semantic Versioning for Cognigy.AI

      At Cognigy, we always aim to speed up the time-to-market for new features, improvements, and fixes. We update ...

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      Product

      Cognigy.AI v4.2 Brings Native Gmail, O365 Integration & More

      Cognigy.AI version 4.2 introduces a number of new features & various improvements. Here are some of the hi...

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      Product

      Cognigy.AI v4.1.6 with Embedded Rich-text Editor for Automated Emails

      The brand new version 4.1.6 introduces numerous improvements & new features to Cognigy.AI.

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      Product

      Cognigy Sessions: Building a Phone Bot with Voice Gateway

      Cognigy Sessions is a techinar series from conversational AI experts for experts. Every episode gives deep ins...

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      Product

      Cognigy.AI v4.1.5 with Usability Improvements

      Once again, the newest release of Cognigy.AI, v4.1.5, comes with a number of amazing improvements to your favo...

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      Product

      Cognigy.AI v4.1.4 with new NLU capabilities

      Cognigy.AI v4.1.4 brings various improvements to your favorite Conversational AI platform. Among the newly rel...

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      Product

      Introducing Cognigy Sessions: Deep Dive Conversational AI

      As a low-code platform, Cognigy.AI enables technical and non-technical users to deploy voice and chatbots in a...

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      Product

      Cognigy CLI 0.6.7 adds Translation Features

      The Cognigy CLI (Command Line Interface) [see Github for code] is a set of tools which Cognigy Developers can ...

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      Product

      Cognigy.AI v4.1.3 brings Question Escalations

      Cognigy.AI v4.1.3 comes jam-packed with amazing new features to enable our users to build more natural convers...

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      Product

      New Cognigy.AI Training Videos Released

      The Cognigy.AI Help Center enables teams to build their projects with step-by-step guides, tutorials, and much...

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      Product

      Cognigy.AI v4.1.2 with Improved WebchatWidget

      Cognigy.AI v4.1.2 (see Release Notes) introduces an improved WebchatWidget, better support for large assets an...

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      Product

      New Flow Nodes Available with Cognigy.AI v4.1.1

      Cognigy.AI v4.1.1 (see Release Notes) brings new Flow Nodes, improved user management, usability enhancements ...

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      Product

      Cognigy.AI v4.1.0 adds In-Product Help and more

      With the release of Cognigy.AI v4.1.0 (see Release Notes), we added exciting new features like In-Product Help...

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      Benchmarking NLU Engines: a Comparison of Market Leaders

      What makes a great Natural Language Understanding Engine? For starters, the ability to reliably identify the c...

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      Give Your Contact Center an AI Boost With Cognigy Voice Gateway

      In 2020, every industry has been facing never-seen-before issues that are leading to staff cuts, workload dist...

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      Why the Time for RPA-Enabled Chatbots is Now

      For too long, two powerful automation technologies have taken different paths in the enterprise. Robotic Proce...

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      Cognigy.AI v4: Our Most Advanced Conversational AI Platform Yet

      Cognigy is proud to launch the most intuitive-to-use yet most powerful conversational AI tool on the market – ...

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      Adding Real Magic to VR Games With Voice AI Plugin for Unity

      Imagine a game in which every character has its own personality and can have a meaningful, voice-based convers...

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