There is no better place to keep up with the fast-changing world of Conversational AI.

Product Blog

LLM-Based Intent Reranking and More with Cognigy.AI v4.76

Building on the previous release of the GenAI embedding model option for NLU training, we’re excited to introd...

Native Multimodal UX in Cognigy Webchat and More with Cognigy.AI v4.75

Cognigy.AI v4.75 features native xApps integration in Cognigy Webchat and more flexible enterprise access mana...

LLMs & Conversational AI: 9 Enterprise-Ready Use Cases

Let’s face it – Large Language Models are incredibly powerful, but they alone aren’t (yet) optimized for enter...

Top 4 Conversational AI Uses for the Retail Industry

Online shoppers expect much more than just FAQ bots; they expect on-demand, highly personalized digital suppor...

Hybrid AI for Intent Recognition, Expansive GenAI Model Support and More with Cognigy.AI v4.74

The newest release of Cognigy.AI lets you harness the powerful combination of LLM and NLU and enjoy maximum fr...

Introducing Next-Gen Cognigy Webchat: Redefine Digital Messaging Experiences

In an era flooded with information and choices, customer service has moved beyond mere problem-solving to beco...

Improved LLM and API Operations with Cognigy.AI v4.73

The latest version of Cognigy.AI introduces new error handling features to maximize the reliability of LLM and...

LLM-Powered Entity Extraction, Expanded Language Assist in AI Copilot, and More with Cognigy.AI v4.72

With the latest release of Cognigy.AI, level up the language understanding of your AI Agents to new heights, e...

Now On-Demand: Cognigy.AI Tech Update Q1 2024

The latest Cognigy.AI Tech Update has arrived! In the constantly changing landscape of AI, staying abreast of ...

Minimized TTS Latency with Streaming and More in Cognigy.AI v4.71

Cognigy.AI v4.71 features Streaming support for ElevenLabs Text-to-Speech service to drastically reduce latenc...

Advanced LLM Prompting, Deepgram Aura Integration, and More with Cognigy.AI v4.70

Cognigy.AI v4.70 unveils powerful features for advanced LLM orchestration and humanlike voice conversations at...

Enhanced Enterprise Access Control and More with Cognigy.AI v4.69

The newest release of Cognigy.AI introduces more flexibility in role-based access control, improved error hand...

Web Connector in Knowledge AI, AI Copilot Salesforce Integration, and More with Cognigy.AI v4.68

From the ability to ingest web content in Knowledge AI to the new native Salesforce integration for AI Copilot...

Faster Agent Localization, Expanded Speech Model Support, and More with Cognigy.AI v4.67

From swift Locale migration to enhanced STT/TTS flexibility and streamlined voice design, here’s what awaits y...

LLM-Powered Digression Handling, Enhanced Call Tracing, and More with Cognigy.AI v4.66

Cognigy.AI v4.66 lets you combine the richness of Generative AI with the structured nature of Conversational A...

Now On-Demand: Cognigy.AI Tech Update Q4 2023

This quarter, Cognigy’s experts come together again to give you an exclusive roundup of our newest product upd...

Aleph Alpha Native Integration, Enhanced LLM Model Selection and More with Cognigy.AI v4.65

The latest release of Cognigy.AI features enhanced flexibility in LLM model selection alongside further improv...

Now On-Demand: AI Copilot Webinar and Cognigy Session

Imagine a world where contact center agents are supercharged from day one:

Context-Aware LLM Conversations, Deepgram STT Integration, and More with Cognigy.AI v4.64

Cognigy.AI v4.64 unveils the new native integration with Deepgram speech service and contextualized conversati...

Optimized Search Accuracy in Knowledge AI and More with Cognigy.AI v4.63

Cognigy.AI v4.63 features substantial upgrades across the board, including enhanced search experiences with So...

Call Tracing: Unlock New Dimensions in VUX Optimization

In the burgeoning field of voice technology, optimizing Voice User Experience (VUX) is a sophisticated endeavo...

Voice Gateway Self-Service Portal, Context-Aware Search, and More with Cognigy.AI v4.62

Our latest release introduces seamless access to the Voice Gateway Self-Service Portal via Cognigy.AI authenti...

Unveiling Context Awareness in Cognigy Knowledge AI

In the ever-evolving contact center landscape, staying ahead of the curve means constantly innovating and refi...

Native GPT-4 Support, Advanced Call Handling, and More with Cognigy.AI v4.61

Cognigy.AI v4.61 brings onboard native GPT-4 support, coupled with advanced features for error management in v...

Unleashing the Power of AI Agents in the Insurance Industry

The world seems more uncertain than ever these days. People seek certainty and they want to feel heard, unders...

Benchmarking NLU Engines: a Comparison of Market Leaders

What makes a top-tier Natural Language Understanding Engine? First and foremost, it’s the ability to accuratel...

Plug-and-Play Agent Assist Widgets, Intelligent Routing and More with Cognigy.AI v4.60

The release of Cognigy.AI v4.60 introduces exciting new features to our agent augmentation features. Also, we’...

Introducing Knowledge AI with Cognigy.AI v4.59

With the release of v4.59, we’re thrilled to announce the availability of our latest product innovation, Cogni...

Now On-Demand: Cognigy.AI Tech Update Q3 2023

Cognigy.AI Tech Update is here! The world of AI is ever-evolving and with so many new tools and features avail...

Improved Call Recording and GPT Conversation Node in Cognigy.AI v4.58

Discover the latest upgrades to Cognigy.AI's voice and Generative AI functionalities.

8 Best Practices for Automated Testing in Conversational AI

Conversational AI interfaces, like chatbots and voice bots, are often the first point of contact in the custom...

Dynamic Agent Assist Workspace, Enhanced Live Agent Routing, and More in Cognigy.AI v4.57

The latest release introduces notable improvements in Cognigy Live Agent and Agent Assist.

Custom Speech Vendor Support, LLM-Generated Adaptive Cards and More with Cognigy.AI v4.56

With Cognigy.AI v4.56, you can now configure any custom speech vendor of your choice and leverage Generative A...

Maximizing Genesys Cloud Experience with Cognigy.AI: Essential Integration Guides

Conversational AI is turning the tide for traditional Interactive Voice Response (IVR) systems and how brands ...

Google PaLM 2 LLM Support, Improved Entity Extraction, and More with Cognigy.AI v4.55

From extended LLM integration and improved Live Agent Canned Responses to turnkey entity recognition using pat...

Smoother Multimodal CX, Live Agent System Monitoring, and More in Cognigy.AI v4.54

The latest release of Cognigy.AI introduces the ability to enable/disable speech input gathering on demand and...

Embrace Conversational AI: Revolutionize your Customer Access Strategy

As new technologies and communications channels emerge, organizations often quickly plug the gaps in customer ...

Harnessing Generative AI: Prompt Chaining & Multi-Model Orchestration

In the rapidly evolving landscape of artificial intelligence (AI), the rise of large language models (LLMs) ha...

Anthropic’s LLM Support, Improved Agent Productivity, and More with Cognigy.AI v4.53

From more flexible Generative AI model selection to enhanced agent efficiency through more streamlined workflo...

Better Together: Generative AI and Conversational AI

Learn about Generative AI and how combining it with Conversational AI can lead to advanced capabilities that o...

Powerful LLM Orchestration and More with Cognigy.AI v4.52

Large Language Models are poised to unlock new levels of service experiences that are flexible, personalized, ...

Introducing Cognigy xApps: Reinvent Customer Engagement with Multimodal Journeys

Picture this: You're driving along the highway when your car suddenly breaks down. You reach for your phone an...

Watch On-Demand: Cognigy.AI Tech Update Q2 2023

Cognigy.AI Tech Update is back! With the AI world moving at a breakneck speed, we know it can be overwhelming ...

Advanced Call Analytics, Agent Assist Workspace, and More with Cognigy.AI v4.51

Cognigy.AI v4.51 features a brand-new Call Dashboard in Cognigy Insights alongside the Agent Assist Workspace ...

From Native 8x8 Integration to Call Transcription with Cognigy.AI v4.50

Contact centers often encounter integration obstacles that slow down their digital transformation endeavors. A...

Enhanced Email Security and More with Cognigy.AI v4.49

With the release of v4.49, Cognigy.AI now supports OAuth2 authentication for Send SMTP Email and Email Notific...

3 Ways Cognigy Reduces Cloud Carbon Footprint for Greener AI

As enterprises increasingly embrace AI to innovate and transform customer values, machine learning models have...

End-to-End CX Visibility with Live Agent Dashboard in Cognigy.AI v4.48

With Cognigy.AI v4.48, we’re excited to introduce our brand-new Live Agent Dashboard that complements existing...

Scalable & Future-Proof CAI: Inside Cognigy.AI’s DevOps Architecture

Conversational AI is a powerful tool for enterprises to automate routine tasks, provide round-the-clock suppor...

Added Speech Recognition Integration and More with Cognigy.AI v4.47

Following Nuance integration in the previous release, Cognigy.AI v4.47 has added Soniox as the latest STT prov...

Native Nuance Integration and More with Cognigy.AI v4.46

The latest release of Cognigy.AI once again introduces a host of notable improvements across the board. Withou...

Now On-Demand! Cognigy.AI Tech Update Q1 2023

At Cognigy, we live and breathe AI with new releases every two weeks to bring state-of-the-art Conversational ...

Introducing Generative AI Features in Open Beta with Cognigy.AI v4.45

With Cognigy.AI v4.45, we are thrilled to announce the open beta launch of our brand-new Generative AI feature...

Enriched Conversational Experiences and More with Cognigy.AI v4.44

From the new Output Type support and Call Transfer option to more flexible Live Agent role management and a ne...

Handle Ambiguity with Intent Mapping Priority in Cognigy.AI v4.43

The latest release of Cognigy.AI introduces the new Intent Mapping Priority feature to help you better manage ...

Your Ultimate Guide to Cloud Contact Center as a Service

There's nothing better than realizing new tech’s full potential, whether that’s at home or in business. (Perso...

Improved Data Management in Insights and More with Cognigy.AI v4.42

Cognigy.AI v4.42 features the addition of a new Data Expiration indicator in Cognigy Insights. It displays the...

Conversation Design 101: Tips, Templates, and Best Practices

Human dialogues are dynamic and sophisticated in nature. Customers might reply to a question with another ques...

Easier File Management in Live Agent and More with Cognigy.AI v4.41

‘Tis the season. From improved attachment handling to quicker and more fun bot building – we’re excited to bri...

11 Features That Make Cognigy.AI the Best Voice Platform for Contact Centers

Building a voice bot is distinctly different from building a chat counterpart. Speech processing accuracy, an ...

Enhanced Step Explorer and More with Cognigy.AI v4.40

With Cognigy.AI v4.40, the Step Explorer in Cognigy Insights has been improved to support larger amounts of da...

Agile Development with Flow Replication and More in Cognigy.AI v4.39

The latest release of Cognigy.AI makes the process of repurposing your existing flows and resources faster and...

Avoid 10 Common Automation Mistakes When Using Conversational AI – Part I

Summary: The benefits of automation are real, but the costs of doing it poorly are even more so. Since many co...

From Native Contact Center Integrations to Improved Queue Management with Cognigy.AI v4.38

The release of Cognigy.AI v4.38 introduces robust features that drastically ease contact center integration wh...

Improved Usability and More with Cognigy.AI v4.37

Cognigy.AI v4.37 delivers a number of usability enhancements across Virtual Agents, Live Agent and Insights.

13 Best Practices for Your Next Bot Building Project

From conversation design and intent training to flow orchestration and administration, there are dozens of mov...

Data-Driven Resource Planning and More with Cognigy.AI v4.36

There is so much in store with the release of Cognigy.AI v4.36 that we can’t wait to share with you. Without f...

Improved System Monitoring and More with Cognigy.AI v4.35

With the release of Cognigy.AI v4.35, we are excited to announce some brand-new features alongside a host of p...

New UI Language Support and More with Cognigy.AI v4.34

The release of v4.34 adds French as the new supported language for the Cognigy.AI User Interface besides the f...

How-to Guide: Extend Your Bot Availability and Functionality in MS Teams

Wading through numerous business apps and systems only to search for a piece of information is tiresome and ki...

Streamlined Locale Management and More with Cognigy.AI v4.33

The release of Cognigy.AI v4.33 introduces an exciting feature that enables you to use the Intent model of a f...

How Conversational AI Detect Emotions With Sentiment Analysis

Imagine a conversation between a disappointed customer and a customer service representative:

Seamless Multilingual Voice Services Using Language Recognition

For enterprises serving customers in various countries and regions, multilingual Virtual Agents are a powerful...

More Intuitive Insights Dashboards With Cognigy.AI v4.32

Cognigy.AI v4.32 presents new information Tooltips for Cognigy Insights Dashboards to increase reporting trans...

Enhanced WhatsApp Experience & More With Cognigy.AI v4.31

This release of Cognigy.AI adds support for rich media elements for the WhatsApp Endpoint. You can now output ...

Use Live Follow to Optimize Your Virtual Agent on the fly

Providing flawless omnichannel experiences is the highest form of art when it comes to bot building. How can c...

Native WhatsApp Endpoint & more with Cognigy.AI v4.30

Release v4.30 of Cognigy.AI features the new native WhatsApp Endpoint that makes it faster and simpler than ev...

Elevate Omnichannel CX With Native WhatsApp Endpoint

Connected cross-channel experiences are at the heart of modern contact centers. Enabling your customers to com...

Improved Accessibility & More With Cognigy.AI v4.29

This release of Cognigy.AI introduces wide-ranging usability enhancements on both the Cognigy.AI Virtual Agent...

Improved Transcript Explorer in Cognigy Insights & more with Cognigy.AI v4.28

With the new version of Cognigy.AI, v4.28, users of Cognigy Insights have now more options for in-depth analys...

Efficient Regression Testing With new Playbook UI & More With Cognigy.AI v4.27

Release 4.27 of Cognigy.AI adds a new user interface for inspecting Playbook Runs. This allows our customers t...

Convert Branch to Flow & more with Cognigy.AI v4.26

As Virtual Agents expand in size and intricacy, Flows can grow quite big. With Cognigy.AI 4.26 it is now easie...

Best Practices for Building a Deployment Pipeline

Building efficient and reliable deployment pipelines is critical to compile, build and deploy your Virtual Age...

Improved Extension Handling & More With Cognigy.AI v4.25

Version 4.25 of Cognigy.AI adds the possibility to update an Extension in the agent.

Server-side Playbook Execution & More With Cognigy.AI v4.24

This release of Cognigy.AI adds the ability to execute Playbooks server-side. We added new RESTful API Endpoin...

Faster Time to Market With Solution Accelerators

Great voice and chatbots come with a unique conversation design to provide the best possible service experienc...

Updated Agent Templates & more delivered with Cognigy.AI v4.23

This release of Cognigy.AI contains updated templates for our Agent creation wizard. We have updated and enhan...

More Features for Snapshots, Performance Boost & more with Cognigy.AI v4.22

Cognigy.AI v4.22 adds the ability to override the Connections of a Snapshot with those of the Agent via an End...

How-to Guide: Working with Intent Hierarchies

Intent Hierarchies can be used to resolve Intent conflicts and they can also make every developer's life easie...

Improved Usability for Intent Creation & more with Cognigy.AI v4.21

The latest release of Cognigy.AI, v4.21 makes adding training data faster than ever: After entering an example...

Watch our Cognigy.AI Q1 2022 Release Webinar

This webinar presents the latest enhancements of Cognigy.AI in Q1 2022. It covers new features and improvement...

Ability to Merge Cognigy Packages & more with Cognigy.AI v4.20

Cognigy.AI 4.20 comes doped with improvements that’ll elevate your bots to live the high life. We’ve added som...

Cognigy recognized as a Leader in the 2022 Gartner® Magic Quadrant™

We are honored to be named a Leader in the 2022 Gartner® Magic Quadrant™ for Enterprise Conversational AI Plat...

More Administrative Control with Cognigy.AI v4.19

The latest release of Cognigy.AI, v4.19 includes a new feature "Last Activity Tracking". This functionality en...

The Ultimate Guide to Cognigy NLU Training

Many of our customers have utilized the Intent feedback analyzer to continuously improve their NLU models with...

Enhanced Accessibility & more with Cognigy.AI v4.18

The newest release of Cognigy.AI, v4.18 comes with a slew of enhancements that elevate the usability and funct...

Streamline Contact Center Integration using Agent Handover

The human agent handover is one of the key aspects of bot implementation into the business processes as it sea...

Cognigy.AI v4.17 with extended "Handover to Agent" capabilities & more

The latest release of Cognigy.AI, v4.17, comes with a new Flow Node "Handover to Agent". This Node allows user...

Cognigy's Universal Language Understanding: A look into the AI black box

Multi-lingual ability in humans is a familiar trait. More than half the world population speaks at least two l...

New Live Chat Integration with Salesforce

There are times when a user feels stuck in a conversation with a virtual agent or expresses a desire to speak ...

Cognigy.AI v4.16: Flow Node Search, new Flow Nodes and MUCH more!

The newest release of Cognigy.AI, v4.16 comes with a slew of powerful new features and enhancements that eleva...

Watch our Cognigy.AI Q4 2021 Release Webinar

This webinar presents the latest enhancements of Cognigy.AI in Q4 2021. It covers new features and improvement...

Salesforce Service Cloud: Upload Files During a Live Chat

Chatbots are incredible automation tools that can streamline a variety of business processes. Still, regardles...

Expert Mode for Transcript Explorer & more with Cognigy.AI v4.15

Cognigy.AI v4.15 now includes the ability to enable Expert Mode in the Transcript Explorer of Cognigy Insights...

Crafting Engaging Experiences using WhatsApp’s Interactive Messages

Users expect their experiences with brands to be fast and frictionless where they can access clear information...

Cognigy.AI v4.14 adds new capabilites to Voice Gateway

The newest release of Cognigy.AI, v4.14, allows customers to activate asynchronous output handling in the Cogn...

Out now: Brand-new Cognigy Developer Documentation

A few days ago we launched our new product documentation which comes with a clean & modern layout and bund...

New Avaya CPaaS Endpoint & more with Cognigy.AI v4.13

The latest release of Cognigy.AI v4.13 comes with the new Avaya CPaaS Endpoint. It's a major overhaul of the o...

Cognigy Sessions: Deep Dive into Cognigy NLU

Cognigy Sessions is a techinar series from conversational AI experts for experts. Every episode gives deep ins...

Cognigy.AI v4.12 adds Localization for Extensions

The newest release of Cognigy.AI, v4.12, comes with an option to add the Localization for Extensions. This all...

Deploying a WhatsApp Chatbot within Minutes

One of the major elements of successful conversational AI projects is deploying the virtual agents to the righ...

Enhanced capabilities for Insights & more with Cognigy.AI v4.11

Cognigy.AI v4.11 now includes the ability to apply custom themes to Cognigy Insights. Using this feature, the ...

Harness the Power of In-built Machine Translation

To deliver exceptional service experiences in a global market, businesses must understand and speak the langua...

Cognigy.AI v4.10 adds a New Node to Request a Rating

A new Flow Node "Request Rating" has been added to Cognigy.AI v4.10. Using this Node, you can ask end users to...

Out now: Cognigy Insights & Machine Translation

We're excited to announce that our new components, Cognigy Insights and Inbuilt Machine Translation, are avail...

Watch our latest Release Webinar: Cognigy Insights & Inbuilt Machine Translation

If you didn't have a chance to watch our latest Cognigy.AI Release webinar live on August 24, this is definite...

Cognigy.AI v4.9 adds new Extension capabilities

The newest release of Cognigy.AI, v4.9, comes with an embed code for the Webchat Widget. This allows web devel...

Using Cognigy.AI Extensions to Build Native Payment Integration

Payment integration is an essential component for many conversational AI applications. It enables powerful, tr...

Enhanced Intent Training workflows with Cognigy.AI v4.8

Cognigy.AI v4.8 comes with an advanced set of filters for Intent Trainer. These filters allow bot designers to...

Intent Analyzer for AI-supported NLU model creation

Voice and chatbots are only as smart as we train them to be. Therefore, one of the most critical steps in the ...

Turn Customer Interactions into Playbooks With Cognigy.AI v4.7

The latest Cognigy.AI v4.7 allows users to create Playbooks directly from the transcript stored in Contact Pro...

Improved Voicebot Handling with Cognigy.AI v4.6

Cognigy.AI v4.6 comes with better support for business users designing voice experiences: Voice Gateway messag...

Cognigy.AI v4.5: More Power for Cognigy Packages

Cognigy.AI v4.5 brings new features that extend Cognigy.AI's capabilities to handle export and import packages...

Cognigy Sessions: Dive deep into Cognigy.AI Extensions

Cognigy Sessions is a techinar series from conversational AI experts for experts. Every episode gives deep ins...

Revamped Intent Trainer & more with Cognigy.AI v4.4

We just launched Cognigy.AI v4.4, delivering once again an amazing list of improvements & new features.

Watch our Cognigy.AI v4.3 Release Webinar

Watch our short & crisp Cognigy.AI version 4.3 release webinar to get an overview of the latest additions ...

Cognigy.AI v4.3: Cognigy Functions and MUCH more!

Cognigy proudly presents: Cognigy.AI v4.3 with a massive list of powerful new features and improvements. Here ...

Semantic Versioning for Cognigy.AI

At Cognigy, we always aim to speed up the time-to-market for new features, improvements, and fixes. We update ...

Cognigy.AI v4.2 brings Native Gmail, O365 Integration & more

Cognigy.AI version 4.2 introduces a number of new features & various improvements. Here are some of the hi...

Cognigy.AI v4.1.6 with Embedded Rich-text Editor for Automated Emails

The brand new version 4.1.6 introduces numerous improvements & new features to Cognigy.AI.

Cognigy Sessions: Building a Phone Bot with Voice Gateway

Cognigy Sessions is a techinar series from conversational AI experts for experts. Every episode gives deep ins...

Cognigy.AI v4.1.5 with Usability Improvements

Once again, the newest release of Cognigy.AI, v4.1.5, comes with a number of amazing improvements to your favo...

Cognigy.AI v4.1.4 with new NLU capabilities

Cognigy.AI v4.1.4 brings various improvements to your favorite Conversational AI platform. Among the newly rel...

Cognigy CLI 0.6.7 Adds Translation Features

The Cognigy CLI (Command Line Interface) [see Github for code] is a set of tools that Cognigy Developers can u...

Cognigy.AI v4.1.3 Brings Question Escalations

Cognigy.AI v4.1.3 comes jam-packed with amazing new features to enable our users to build more natural convers...

New Cognigy.AI Training Videos Released

The Cognigy.AI Help Center enables teams to build their projects with step-by-step guides, tutorials, and much...

Cognigy.AI v4.1.2 with Improved WebchatWidget

Cognigy.AI v4.1.2 (see Release Notes) introduces an improved WebchatWidget, better support for large assets an...

New Flow Nodes Available with Cognigy.AI v4.1.1

Cognigy.AI v4.1.1 (see Release Notes) brings new Flow Nodes, improved user management, usability enhancements ...

Cognigy.AI v4.1.0 adds In-Product Help and more

With the release of Cognigy.AI v4.1.0 (see Release Notes), we added exciting new features like In-Product Help...

Give Your Contact Center an AI Boost With Cognigy Voice Gateway

In 2020, every industry has been facing never-seen-before issues that are leading to staff cuts, workload dist...

Why the Time for RPA-Enabled Chatbots is Now

For too long, two powerful automation technologies have taken different paths in the enterprise. Robotic Proce...

Cognigy.AI v4: Our Most Advanced Conversational AI Platform Yet

Cognigy is proud to launch the most intuitive-to-use yet most powerful conversational AI tool on the market – ...

Adding Real Magic to VR Games With Voice AI Plugin for Unity

Imagine a game in which every character has its own personality and can have a meaningful, voice-based convers...

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