Cognigy Blog

There is no better place to keep up with the fast-changing world of Conversational AI.
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      Conversational AI

      How Conversational AI Is Driving the Future of IT Service Desk

      The IT support industry is a relatively novel one, seeing massive growth and gains throughout the 1990s and 20...

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      Conversational AI

      Contact Center vs. Call Center: Understanding the Differences

      We often use these two terms interchangeably, but there are some key differences between a contact center vs. ...

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      Conversational AI

      How Five Companies Use Conversational AI to Enhance Their CX

      Things like powerful robots and IBM’s supercomputer tend to come to mind when thinking about artificial intell...

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      Conversational AI

      Where Does AI Fit in Your Contact Center Strategy?

      Artificial intelligence may still seem a long way away from affecting our lives, but it already has a consider...

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      Conversational AI

      Chatbots vs. Conversational AI: Is There a Difference?

      AI technology is advancing rapidly, and it's now possible to create conversational virtual agents that can und...

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      Conversational AI

      The Intelligent Voice and Chatbot Revolution

      Voice bot and chatbot technology has reached an interesting phase. More and more companies use it, but at the ...

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      Conversational AI

      6 Tips to Reduce Customer Waiting Time With AI

      Figuring out how to reduce customer waiting time can ensure you retain loyal customers by addressing their con...

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      Conversational AI

      How Conversational AI Impacts Customer Service - Analyst Review

      Conversational artificial intelligence (AI) is a topic that research analysts are watching avidly, particularl...

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      Conversational AI

      What Does a Career in AI Look Like? Our Head of AI Shares His Thoughts

      Dominik Seisser is a senior AI practitioner and expert for Natural Language Understanding (NLU). In his recent...

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      Conversational AI

      3 Benefits of AI in Customer Service That Enhance Processes

      Think about how much of your day involved some form of AI in customer service and support.

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      Conversational AI

      Dealing With Unhappy Customers During the Holiday Rush Using AI

      The joy of the holidays means kindness, pleasant exchanges, and well wishes - unless you work in customer serv...

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      Conversational AI

      What is Conversation Design & Why It Matters in Conversational AI

      In a nutshell, conversation design allows computers and artificial intelligence to converse and hold casual co...

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      Conversational AI

      How Henkel Helps Households Achieve Cleaner Living With Conversational AI

      Our vision with Cognigy.AI is to help enterprises embrace Conversational AI and automation to build and outsta...

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      Conversational AI

      "Hey Cognigy, What's Next for Conversational AI?" Predictions for 2021

      2020 was a year for the ages across industries worldwide. The pandemic exposed communication weaknesses and sh...

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      Conversational AI

      Conversational AI in Insurance: The Future of Customer Service is Here

      The nearly three-centuries old insurance industry has been somewhat slow in catching up with the digital age. ...

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      Conversational AI

      The First Step in Designing Your Conversational AI Roadmap

      There are many different approaches to designing a roadmap for your technology investment. Do you want to tack...

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      Conversational AI

      From FAQs to Process Automation

      Enterprises typically address Frequently Asked Questions (FAQs) in their first Conversational AI project. FAQs...

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      Conversational AI

      How to Use Conversational AI in Marketing (The Right Way)

      Marketers face the same challenges across all sectors.: How to create the best customer experience along all p...

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      Conversational AI

      Conversational AI Use Cases to Inspire Your Own

      Conversational AI stands for a natural and intuitive dialog between you as a human and a computer program eith...

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      Conversational AI

      Getting Started With Chatbots

      Chatbots are among the cutting-edge technologies companies are discussing to implement. They can help your bus...

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      Conversational AI

      Chatbots & RPA: The Perfect Co-Workers

      Chatbots are tasked with communicating with humans through a messaging interface, such as Facebook Messenger, ...

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