Better Together: Generative AI and Conversational AI
Learn about Generative AI and how combining it with Conversational AI can lead to advanced capabilities that o...
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The leading enterprise conversational automation platform
Deploy virtual voice agents for automated phone conversations
Conversational AI Analytics Suite for 360° Insights
Elevating customer service with AI-powered Agent Assist
Turnkey ecosystem integration with pre-built connectors
Fast and efficient call handling with automated ID&V and smart routing, all in natural language
Enabling frictionless, transactional customer service on any voice or text channel
Giving service agents superpowers through AI-infused agent augmentation
Enhance customer interactions with AI on the frontline
Connect customers to the right agent on the first try
Give your agents the confidence to solve complex requests
Boost your customers’ experience and agents’ efficiency
Improve customer satisfaction with detailed insights
Engage with your customers on the platform of their choice
Drive appropriate actions with intelligent processes
Integrate easily with existing enterprise infrastructure
Increase operational efficiency and reduce agent attrition
Power up your Amazon Contact Center with Conversational AI
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An in-depth guide into the trusted use of AI in customer service automation
Find out everything you need to know about establishing "Explainable AI" based on the AIC4 criteria catalogue.
There is no better place to keep up with the fast-changing world of Conversational AI.
Learn about Generative AI and how combining it with Conversational AI can lead to advanced capabilities that o...
You may have seen that we recently announced the beginning of the open beta launch of our new Generative AI fe...
Delivering an excellent customer experience (CX) is the top priority for every contact center. This unwavering...
With ChatGPT making a huge splash in the news lately, people are asking what this means for Conversational AI....
A recent article from Ars Technica details Alexa's years of failure. Surprised? Most people were. Yet, the fir...
We would need a crystal ball to have predicted the turmoil faced by contact center and CX leadership in the la...
If you analyzed every time a customer called support over the past several years, what do you think the most p...
How AI Delivers a Brilliant Omnichannel Experience: Customer service automation has evolved many contact cente...
Summary: In part one, we looked at five of the ten most common automation mistakes organizations make when usi...
Summary: The benefits of automation are real, but the costs of doing it poorly are even more so. Since many co...
Summary: Last week, Cognigy exhibited at Customer Contact Week Europe in Amsterdam. The event saw contact cent...
Summary: Customer service expectations have risen exponentially. While the pandemic has been blamed as a major...
Conversational Artificial Intelligence (CAI), or perhaps more clearly put conversational service automation ca...
Our fast-paced, tech-centered world has fostered the expectation of instant gratification. When we have questi...
Employees are fleeing their jobs in search of a more fulfilling career. Why has this shift happened amid a glo...
First, let's get it out there and acknowledge where your contact center is today and where it struggles to mee...
Retail banking customers demand and expect more from customer care than ever. Contact centers, handling millio...
Customer service needs from the utility sector are typically both sporadic and urgent. Someone needs service t...
The travel and leisure sector has necessarily transformed over the past two years in response to brutal restri...
Insurance was one of the last hyper-personalized financial products, a place where consumers expected to have ...
Dominik Seisser, Cognigy’s Director of AI, talks about how AI is breaking new ground to address critical use c...
We offer our customers a broad network of skilled local and global partners across a wide range of leading ind...
What does AI stand for and how can it improve your customer service offerings?
How AI chatbots can improve your customer experience The age of the artificially intelligent chatbot has arriv...
How Conversational AI Will Accelerate Digital Transformation for Customer Service in 2022 Putting the customer...
Ralf Wiesmann joins the AI provider as the Vice President Strategic Partnerships, bringing 25+ years of expert...
We offer our customers a broad network of skilled local and global partners across a wide range of leading ind...
We offer our customers a broad network of skilled local and global partners across a wide range of leading ind...
Big Tech experts are predicting the coming of the next internet. According to myriads of blog posts by tech bu...
We offer our customers a broad network of skilled local and global partners across a wide range of leading ind...
Take a behind-the-scenes look at the RFQ process of a Fortune 500 company that is ranked in the top 50 globall...
We offer our customers a broad network of skilled local and global partners across a wide range of leading ind...
We offer our customers a broad network of skilled local and global partners across a wide range of leading ind...
Along with its initiative to establish ethical guidelines for trustworthy AI (“Ethics guidelines for trustwort...
Innovation is at the core of a company's competitiveness. Driven by R&D it is a process that determines ho...
This article was first published on Luxatia International. Join us in Berlin for the 4th World RPA & AI S...
The IT support industry is a relatively novel one, seeing massive growth and gains throughout the 1990s and 20...
We often use these two terms interchangeably, but there are some key differences between a contact center vs. ...
Things like powerful robots and IBM’s supercomputer tend to come to mind when thinking about artificial intell...
Artificial intelligence may still seem a long way away from affecting our lives, but it already has a consider...
AI technology is advancing rapidly, and it's now possible to create conversational virtual agents that can und...
Voice bot and chatbot technology has reached an interesting phase. More and more companies use it, but at the ...
Figuring out how to reduce customer waiting time can ensure you retain loyal customers by addressing their con...
Conversational artificial intelligence (AI) is a topic that research analysts are watching avidly, particularl...
Dominik Seisser is a senior AI practitioner and expert for Natural Language Understanding (NLU). In his recent...
Think about how much of your day involved some form of AI in customer service and support.
The joy of the holidays means kindness, pleasant exchanges, and well wishes - unless you work in customer serv...
In a nutshell, conversation design allows computers and artificial intelligence to converse and hold casual co...
Our vision with Cognigy.AI is to help enterprises embrace Conversational AI and automation to build and outsta...
2020 was a year for the ages across industries worldwide. The pandemic exposed communication weaknesses and sh...
For several years ARAG has worked with Cognigy.AI to drive service excellence and process automation. Dr. Ina ...
This article was originally published on The Magazine for Customer Service Managers and Professionals.
The nearly three-centuries old insurance industry has been somewhat slow in catching up with the digital age. ...
There are many different approaches to designing a roadmap for your technology investment. Do you want to tack...
Enterprises typically address Frequently Asked Questions (FAQs) in their first Conversational AI project. FAQs...
Marketers face the same challenges across all sectors.: How to create the best customer experience along all p...
Conversational AI stands for a natural and intuitive dialog between you as a human and a computer program eith...
Chatbots are among the cutting-edge technologies companies are discussing to implement. They can help your bus...
Chatbots are tasked with communicating with humans through a messaging interface, such as Facebook Messenger, ...
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