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Shaping the Future of Customer Experience: NiCE + Cognigy

Today, customers expect more: fast answers, personal relevance, and frictionless experiences on their terms, o...

Money Made Simple: AI-Powered Financial Education

For customers, particularly first timers, navigating the world of financial services can be daunting. From cho...

How to Safely Use AI in Financial Services: The Power of Composite AI

AI is transforming customer service around the world, including in the financial services and insurance indust...

How & Why to Get Ahead of the 2025 European Accessibility Act with Cognigy

One in four EU citizens has some form of disability, and there are 9 months left until your digital customer s...

Contact Center Automation in Healthcare

Healthcare contact centers play a critical role in managing the rising burden of patient demand faced by healt...

Chatbots in Banking: Benefits & Examples

Experts in the banking industry can all agree that adapting to digital innovations is crucial to the success o...

Conversational AI in Banking: Benefits & Examples

The banking industry has already been transformed by digital evolution. Where it was once a highly traditional...

AI Chatbots in Travel: Benefits & Examples

The evolution of Artificial Intelligence (AI) has forever transformed the idea of the humble chatbot. What was...

6 Best Use Cases for AI in Contact Centers

Though it pays to be skeptical about new technology, there comes a point when value and utility become too com...

Getting Started Guide: Generative AI Open Beta

You may have seen that we recently announced the beginning of the open beta launch of our new Generative AI fe...

How to Track & Improve Call Center Response Times

Delivering an excellent customer experience (CX) is the top priority for every contact center. This unwavering...

7 Reasons ChatGPT Alone Can't Deliver the Customer Service You Need

With ChatGPT making a huge splash in the news lately, people are asking what this means for Conversational AI....

Amazon is Killing Alexa, but the Future of Voice is Bright

A recent article from Ars Technica details Alexa's years of failure. Surprised? Most people were. Yet, the fir...

How to use CAI to improve service level & end channel hopping

Conversational Artificial Intelligence (CAI), or perhaps more clearly put conversational service automation ca...