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Conversational AI Contact Center

How to Safely Use AI in Financial Services: The Power of Composite AI

AI is transforming customer service around the world, including in the financial services and insurance indust...

Conversational AI Contact Center

How & Why to Get Ahead of the 2025 European Accessibility Act with Cognigy

One in four EU citizens has some form of disability, and there are 9 months left until your digital customer s...

Conversational AI Customer Service Automation Contact Center

Contact Center Automation in Healthcare

Healthcare contact centers play a critical role in managing the rising burden of patient demand faced by healt...

Conversational AI Customer Service Automation Contact Center

Chatbots in Banking: Benefits & Examples

Experts in the banking industry can all agree that adapting to digital innovations is crucial to the success o...

Conversational AI Customer Service Automation Contact Center

Conversational AI in Banking: Benefits & Examples

The banking industry has already been transformed by digital evolution. Where it was once a highly traditional...

Conversational AI Customer Service Automation Contact Center

AI Chatbots in Travel: Benefits & Examples

The evolution of Artificial Intelligence (AI) has forever transformed the idea of the humble chatbot. What was...

Conversational AI

6 Best Use Cases for AI in Contact Centers

Though it pays to be skeptical about new technology, there comes a point when value and utility become too com...

Conversational AI

Getting Started Guide: Generative AI Open Beta

You may have seen that we recently announced the beginning of the open beta launch of our new Generative AI fe...

Conversational AI Call Center

How to Track & Improve Call Center Response Times

Delivering an excellent customer experience (CX) is the top priority for every contact center. This unwavering...

Conversational AI Customer Service Automation

7 Reasons ChatGPT Alone Can't Deliver the Customer Service You Need

With ChatGPT making a huge splash in the news lately, people are asking what this means for Conversational AI....

Conversational AI

Amazon is Killing Alexa, but the Future of Voice is Bright

A recent article from Ars Technica details Alexa's years of failure. Surprised? Most people were. Yet, the fir...

Conversational AI

How to use CAI to improve service level & end channel hopping

Conversational Artificial Intelligence (CAI), or perhaps more clearly put conversational service automation ca...

Conversational AI

Transforming CX While Supporting Agents Through Conversational AI

Employees are fleeing their jobs in search of a more fulfilling career. Why has this shift happened amid a glo...

Conversational AI

How Conversational AI is Driving Innovation in the Utilities Sector

Customer service needs from the utility sector are typically both sporadic and urgent. Someone needs service t...