Cognigy Blog

There is no better place to keep up with the fast-changing world of Conversational AI.

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      Conversational AI Customer Service Automation Contact Center

      7 Reasons ChatGPT Alone Can't Deliver the Customer Service You Need

      With ChatGPT making a huge splash in the news lately, people are asking what this means for Conversational AI....

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      Conversational AI

      Amazon is Killing Alexa, but the Future of Voice is Bright

      A recent article from Ars Technica details Alexa's years of failure. Surprised? Most people were. Yet, the fir...

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      Conversational AI Contact Center

      What Can Contact Center and CX Leadership Expect in 2023?

      We would need a crystal ball to have predicted the turmoil faced by contact center and CX leadership in the la...

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      Conversational AI Customer Service Automation Conversational IVR

      What’s the Difference Between Standard & Conversational IVR?

      If you analyzed every time a customer called support over the past several years, what do you think the most p...

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      Conversational AI Contact Center

      Understanding the Benefits and Efficiencies of Omnichannel Contact Centers

      How AI Delivers a Brilliant Omnichannel Experience: Customer service automation has evolved many contact cente...

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      Conversational AI

      Avoid 10 Common Automation Mistakes When Using Conversational AI – Part II

      Summary: In part one, we looked at five of the ten most common automation mistakes organizations make when usi...

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      Product Conversational AI

      Avoid 10 Common Automation Mistakes When Using Conversational AI – Part I

      Summary: The benefits of automation are real, but the costs of doing it poorly are even more so. Since many co...

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      Conversational AI Customer Service Automation Contact Center

      What’s Next in CX? 5 Highlights from CCW Europe 2022

      Summary: Last week, Cognigy exhibited at Customer Contact Week Europe in Amsterdam. The event saw contact cent...

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      Conversational AI Contact Center

      Four Reasons why Customers Expect More from Contact Centers

      Summary: Customer service expectations have risen exponentially. While the pandemic has been blamed as a major...

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      Conversational AI

      How to use CAI to improve service level & end channel hopping

      Conversational Artificial Intelligence (CAI), or perhaps more clearly put conversational service automation ca...

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      Conversational AI

      What Customer Experience are you Delivering?

      Our fast-paced, tech-centered world has fostered the expectation of instant gratification. When we have questi...

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      Conversational AI Contact Center

      Transforming CX While Supporting Agents Through Conversational AI

      Employees are fleeing their jobs in search of a more fulfilling career. Why has this shift happened amid a glo...

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      Conversational AI

      How Advances in AI Make for Happy Telecom Customers

      First, let's get it out there and acknowledge where your contact center is today and where it struggles to mee...

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      Conversational AI

      7 Tips for Improving Banking Customer Care with AI

      Retail banking customers demand and expect more from customer care than ever. Contact centers, handling millio...

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      Conversational AI

      How Conversational AI is Driving Innovation in the Utilities Sector

      Customer service needs from the utility sector are typically both sporadic and urgent. Someone needs service t...

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      Conversational AI

      How the Travel and Hospitality Sector is Transforming the Customer Experience for Good

      The travel and leisure sector has necessarily transformed over the past two years in response to brutal restri...

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      Conversational AI

      Conversational AI for the Insurance Industry

      Insurance was one of the last hyper-personalized financial products, a place where consumers expected to have ...

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      Conversational AI

      The Next Generation of Chatbot is a Proactive Agent

      Dominik Seisser, Cognigy’s Director of AI, talks about how AI is breaking new ground to address critical use c...

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      Conversational AI

      Partner Spotlight: Roboyo

      We offer our customers a broad network of skilled local and global partners across a wide range of leading ind...

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      Conversational AI

      What Does AI Stand For?

      What does AI stand for and how can it improve your customer service offerings?

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      Conversational AI

      How do AI Chatbots Work?

      How AI chatbots can improve your customer experience The age of the artificially intelligent chatbot has arriv...

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      Conversational AI

      Conversational AI in 2022: A Look Ahead

      How Conversational AI Will Accelerate Digital Transformation for Customer Service in 2022 Putting the customer...

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      Conversational AI

      Cognigy Expands International Partner Team, Hires Tech Leader Ralf Wiesmann

      Ralf Wiesmann joins the AI provider as the Vice President Strategic Partnerships, bringing 25+ years of expert...

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      Conversational AI

      Partner Spotlight: BluePrism

      We offer our customers a broad network of skilled local and global partners across a wide range of leading ind...

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      Conversational AI

      Partner Spotlight: Valantic

      We offer our customers a broad network of skilled local and global partners across a wide range of leading ind...

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      Conversational AI

      Conversational AI & the metaverse: the future of digital interaction

      Big Tech experts are predicting the coming of the next internet. According to myriads of blog posts by tech bu...

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      Conversational AI

      Partner Spotlight: Deutsche Telekom

      We offer our customers a broad network of skilled local and global partners across a wide range of leading ind...

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      Conversational AI

      How to make your RFQ a success – a three-step process to evaluate the right conversational AI platform

      Take a behind-the-scenes look at the RFQ process of a Fortune 500 company that is ranked in the top 50 globall...

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      Conversational AI

      Partner Spotlight: PIA UDG

      We offer our customers a broad network of skilled local and global partners across a wide range of leading ind...

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      Conversational AI

      Partner Spotlight: „Bucher + Suter“

      We offer our customers a broad network of skilled local and global partners across a wide range of leading ind...

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      Conversational AI

      The crucial role of explainable AI (XAI) in trustworthy AI applications

      Along with its initiative to establish ethical guidelines for trustworthy AI (“Ethics guidelines for trustwort...

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      Conversational AI Enterprise

      Cognigy's Innovation Pillars: Powering Our Research-Driven Product Strategy

      Innovation is at the core of a company's competitiveness. Driven by R&D it is a process that determines ho...

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      Conversational AI

      Supercharge your RPA with Conversational AI

      This article was first published on Luxatia International.  Join us in Berlin for the 4th World RPA & AI S...

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      Conversational AI

      How Conversational AI Is Driving the Future of IT Service Desk

      The IT support industry is a relatively novel one, seeing massive growth and gains throughout the 1990s and 20...

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      Conversational AI

      Contact Center vs. Call Center: Understanding the Differences

      We often use these two terms interchangeably, but there are some key differences between a contact center vs. ...

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      Conversational AI

      How Five Companies Use Conversational AI to Enhance Their CX

      Things like powerful robots and IBM’s supercomputer tend to come to mind when thinking about artificial intell...

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      Conversational AI

      Where Does AI Fit in Your Contact Center Strategy?

      Artificial intelligence may still seem a long way away from affecting our lives, but it already has a consider...

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      Conversational AI

      Chatbots vs. Conversational AI: is there a difference?

      AI technology is advancing rapidly, and it's now possible to create conversational virtual agents that can und...

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      Conversational AI

      The Intelligent Voice and Chatbot Revolution

      Voice bot and chatbot technology has reached an interesting phase. More and more companies use it, but at the ...

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      Conversational AI

      6 Tips to Reduce Customer Waiting Time With AI

      Figuring out how to reduce customer waiting time can ensure you retain loyal customers by addressing their con...

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      Conversational AI

      How Conversational AI Impacts Customer Service - Analyst Review

      Conversational artificial intelligence (AI) is a topic that research analysts are watching avidly, particularl...

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      Conversational AI

      What Does a Career in AI Look Like? Our Head of AI Shares His Thoughts

      Dominik Seisser is a senior AI practitioner and expert for Natural Language Understanding (NLU). In his recent...

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      Conversational AI

      3 Benefits of AI in Customer Service That Enhance Processes

      Think about how much of your day involved some form of AI in customer service and support.

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      Conversational AI

      Dealing With Unhappy Customers During the Holiday Rush Using AI

      The joy of the holidays means kindness, pleasant exchanges, and well wishes - unless you work in customer serv...

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      Conversational AI

      What is conversation design & why it matters in Conversational AI

      In a nutshell, conversation design allows computers and artificial intelligence to converse and hold casual co...

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      Conversational AI

      How Henkel Helps Households Achieve Cleaner Living With Conversational AI

      Our vision with Cognigy.AI is to help enterprises embrace Conversational AI and automation to build and outsta...

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      Conversational AI

      "Hey Cognigy, What's Next for Conversational AI?" Predictions for 2021

      2020 was a year for the ages across industries worldwide. The pandemic exposed communication weaknesses and sh...

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      Conversational AI

      How ARAG Leverages Conversational AI

      For several years ARAG has worked with Cognigy.AI to drive service excellence and process automation. Dr. Ina ...

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      Conversational AI Customer Service Automation

      Transforming Customer Service – What to Look for in a Conversational AI Tool

      This article was originally published on The Magazine for Customer Service Managers and Professionals.

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      Conversational AI

      Conversational AI in Insurance: The Future of Customer Service is Here

      The nearly three-centuries old insurance industry has been somewhat slow in catching up with the digital age. ...

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      Conversational AI

      The First Step in Designing Your Conversational AI Roadmap

      There are many different approaches to designing a roadmap for your technology investment. Do you want to tack...

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      Conversational AI

      From FAQs to Process Automation

      Enterprises typically address Frequently Asked Questions (FAQs) in their first Conversational AI project. FAQs...

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      Conversational AI

      How to Use Conversational AI in Marketing (The Right Way)

      Marketers face the same challenges across all sectors.: How to create the best customer experience along all p...

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      Conversational AI

      Conversational AI Use Cases to Inspire Your Own

      Conversational AI stands for a natural and intuitive dialog between you as a human and a computer program eith...

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      Conversational AI

      Getting Started With Chatbots

      Chatbots are among the cutting-edge technologies companies are discussing to implement. They can help your bus...

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      Conversational AI

      Chatbots & RPA: the perfect co-workers

      Chatbots are tasked with communicating with humans through a messaging interface, such as Facebook Messenger, ...

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