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Conversational AI Contact Center

How to Safely Use AI in Financial Services: The Power of Composite AI

AI is transforming customer service around the world, including in the financial services and insurance indust...

Conversational AI Contact Center

How & Why to Get Ahead of the 2025 European Accessibility Act with Cognigy

One in four EU citizens has some form of disability, and there are 9 months left until your digital customer s...

Conversational AI Customer Service Automation Contact Center

Contact Center Automation in Healthcare

Healthcare contact centers play a critical role in managing the rising burden of patient demand faced by healt...

Conversational AI Customer Service Automation Contact Center

Chatbots in Banking: Benefits & Examples

Experts in the banking industry can all agree that adapting to digital innovations is crucial to the success o...

Conversational AI Customer Service Automation Contact Center

Conversational AI in Banking: Benefits & Examples

The banking industry has already been transformed by digital evolution. Where it was once a highly traditional...

Conversational AI Customer Service Automation Contact Center

AI Chatbots in Travel: Benefits & Examples

The evolution of Artificial Intelligence (AI) has forever transformed the idea of the humble chatbot. What was...

Contact Center

What is an AI-First Contact Center and Why It Matters

If doing the same thing led to a different outcome, the current contact center concept and setup would still b...

Contact Center

From Trends to Transformation: The AI-First Contact Center

A convergence of technology, labor, business, and consumer trends is fundamentally reshaping customer service,...

Contact Center

What is an AI Contact Center?

In contact centers, where customer satisfaction and efficiency are vital to your long-term success, AI offers ...

Contact Center

Cognigy Leads with First-Ever Paid Vacation Policy for AI Agents (April Fools)

Cognigy is thrilled to announce a groundbreaking development in the world of artificial intelligence and emplo...

Contact Center

What Can Contact Center and CX Leadership Expect in 2023?

We would need a crystal ball to have predicted the turmoil faced by contact center and CX leadership in the la...

Contact Center

Understanding the Benefits and Efficiencies of Omnichannel Contact Centers

How AI Delivers a Brilliant Omnichannel Experience: Customer service automation has evolved many contact cente...

Contact Center

Four Reasons why Customers Expect More from Contact Centers

Summary: Customer service expectations have risen exponentially. While the pandemic has been blamed as a major...

Contact Center

Omnichannel vs Multichannel in Contact Centers

There's nothing wrong with communicating with your customers through traditional phone or email channels. But ...