Conversational AI & Automation Blog | Cognigy

From Trends to Transformation: The AI-First Contact Center

A convergence of technology, labor, business, and consumer trends is fundamentally reshaping customer service,...

In contact centers, where customer satisfaction and efficiency are vital to your long-term success, AI offers ...

Cognigy is thrilled to announce a groundbreaking development in the world of artificial intelligence and emplo...

We would need a crystal ball to have predicted the turmoil faced by contact center and CX leadership in the la...

How AI Delivers a Brilliant Omnichannel Experience: Customer service automation has evolved many contact cente...

Summary: Customer service expectations have risen exponentially. While the pandemic has been blamed as a major...

There's nothing wrong with communicating with your customers through traditional phone or email channels. But ...

The modern-day consumer expects an exceptional experience throughout a purchase journey, right from engaging w...