Solutions
Back
Meet Your AI Workforce

Transform customer engagement with fully pre-trained AI Agents

Explore Enterprise AI Agents

By Category

AI Voice Agents

AI Agents for Chat & Messaging

AI-Powered Agent Assist

AI Agents for Sales & Marketing
By Contact Center Platform

Amazon Connect

Avaya

Genesys

NICE

8x8

Learn how Cognigy.AI elevates any contact center
By Industry

AI Agents for Airlines

AI Agents for Automotive

AI Agents for Finance & Banking

AI Agents for Healthcare

AI Agents for Insurance

AI Agents for Retail & E-commerce

AI Agents for Telecommunications

AI Agents for Utilities
More integrations

Bandwidth

Microsoft

Salesforce

ServiceNow

Zendesk
Platform
Back
Cognigy.AI Platform

Enterprise-grade Contact Center AI Platform

Explore Cognigy.AI
Platform Capabilities

Agentic AI

Autonomous, goal-oriented AI Workforce powered by LLMs

AI Agent Manager

Visual AI Agent creation and orchestration engine

Voice Gateway

Turnkey voice connectivity to any contact center

Generative AI

Enterprise-ready LLMs for CX transformation

Knowledge AI

AI-based semantic search and knowledge management

NLU

Market-leading AI for 100+ languages

Multimodal CX

Cross-channel customer journeys with xApps

Agent Copilot

Next-gen agent assist for enterprise contact centers

Live Chat

AI-powered Live Agent workspace

Insights

Omnichannel reporting and analytics suite
Get the Latest

Introducing Agentic AI
Watch Now

Introducing Agent Copilot
Watch Now

Cognigy Knowledge AI: Launch Webinar
Watch Now
Quick Links

Help Center

Documentation

Academy

Product Updates

Trust Center

Marketplace

AI Demo
References
Back
Analyst Recognition & Awards

See Analyst Reports and Awards

Cognigy is recognized as a Leader for Enterprise Conversational AI Platforms

See Analyst Reports and Awards
Customer Success Stories

View our Customer Stories

Explore our customers’ stories and see how enterprises are creating customer service loved by everyone

View our Customer Stories
Videos

Watch the Frontrunner Story of the Toyota Innovation Team
Watch now

Deloitte and Cognigy are Paving the Way for AI-Powered Customer Service Transformation
Watch now

Lufthansa Group Uses Cognigy.AI to Power 6M+ Conversations p.a.
Watch now
Resources
Back
Learn

Downloads

Guides, white papers, analyst reports and more

Blog

Stay in the loop on everything CX and CAI

Resources

Learn how to power up your contact center

Cognigy Academy

Become a certified expert with on-demand courses

Showcase Shorts

Explore the art of the possible in short videos demonstrating CAI

CX Disruptors

Insights from leading voices in the customer service industry
Succeed

Product Updates

The latest information on new releases and features

Help Center

Tutorials, help community, videos and how-to articles

Training

Access training resources or schedule personalized sessions

Technical Documentation

How to use and get the most from Cognigy.AI
Get the Latest

eBook: Blueprint for an AI-First Contact Center
Download now

eBook: Generative AI for Contact Centers
Download now

Webinar: Generative AI and Cognigy in the Contact Center
Watch now
Company
Back
Who We Are

About Us

Join our mission to make Conversational AI more accessible

Our Partners

Dive into our global ecosystem of leading business and technology partners

Events

Find us at live conferences or virtual meetups

Careers

Help us achieve our vision with your talents and skills

News & Announcements

Be the first to know about all the latest news

Nexus

The Most Important Contact Center AI Summit

Contact Us

Reach out to our experts and get your questions answered
Trustworthy AI

Cognigy Trust Center

See how we help your organization secure sensitive data and comply with applicable laws and regulations.
Read More

The Future of Enterprise-Grade AI Adoption

An in-depth guide into the trusted use of AI in customer service automation
Read More

Cognigy.AI is officially AIC4-approved

Find out everything you need to know about establishing "Explainable AI" based on the AIC4 criteria catalogue.
Read More
Latest Announcements

Cognigy Dominates CCW Vegas 2025 with Agentic AI Innovation, Strategic Partnerships, and Enterprise Momentum

Cognigy Reaches Microsoft Solutions Partner with Certified Software

EN

DE

Back

Meet Your AI Workforce

Transform customer engagement with fully pre-trained AI Agents

Explore Enterprise AI Agents

By Category

AI Voice Agents
AI Agents for Chat & Messaging
AI-Powered Agent Assist
AI Agents for Sales & Marketing

By Contact Center Platform

Amazon Connect
Avaya
Genesys
NICE
8x8

cognigy-mega-menu-img2_color_transparent-1

Learn how Cognigy.AI elevates any contact center

Contact Center Integrations

By Industry

AI Agents for Airlines
AI Agents for Automotive
AI Agents for Finance & Banking
AI Agents for Healthcare
AI Agents for Insurance
AI Agents for Retail & E-commerce
AI Agents for Telecommunications
AI Agents for Utilities

More integrations

Bandwidth
Microsoft
Salesforce
ServiceNow
Zendesk

Back

Cognigy.AI Platform

Enterprise-grade Contact Center AI Platform

Explore Cognigy.AI

Platform Capabilities

Agentic AI

Autonomous, goal-oriented AI Workforce powered by LLMs
AI Agent Manager

Visual AI Agent creation and orchestration engine
Voice Gateway

Turnkey voice connectivity to any contact center
Generative AI

Enterprise-ready LLMs for CX transformation
Knowledge AI

AI-based semantic search and knowledge management
NLU

Market-leading AI for 100+ languages
Multimodal CX

Cross-channel customer journeys with xApps
Agent Copilot

Next-gen agent assist for enterprise contact centers
Live Chat

AI-powered Live Agent workspace
Insights

Omnichannel reporting and analytics suite

Get the Latest

Introducing Agentic AI
Watch Now
Introducing Agent Copilot
Watch Now
Cognigy Knowledge AI: Launch Webinar
Watch Now

Quick Links

Help Center
Documentation
Academy
Product Updates
Trust Center
Marketplace
AI Demo

Back

Analyst Recognition & Awards

Cognigy is recognized as a Leader for Enterprise Conversational AI Platforms

See Analyst Reports and Awards

Customer Success Stories

Explore our customers’ stories and see how enterprises are creating customer service loved by everyone

View our Customer Stories

Videos

Watch the Frontrunner Story of the Toyota Innovation Team
Watch now
Deloitte and Cognigy are Paving the Way for AI-Powered Customer Service Transformation
Watch now
Lufthansa Group Uses Cognigy.AI to Power 6M+ Conversations p.a.
Watch now

Back

Learn

Downloads

Guides, white papers, analyst reports and more
Blog

Stay in the loop on everything CX and CAI
Resources

Learn how to power up your contact center
Cognigy Academy

Become a certified expert with on-demand courses
Showcase Shorts

Explore the art of the possible in short videos demonstrating CAI
CX Disruptors

Insights from leading voices in the customer service industry

Succeed

Product Updates

The latest information on new releases and features
Help Center

Tutorials, help community, videos and how-to articles
Training

Access training resources or schedule personalized sessions
Technical Documentation

How to use and get the most from Cognigy.AI

Get the Latest

eBook: Blueprint for an AI-First Contact Center
Download now
eBook: Generative AI for Contact Centers
Download now
Webinar: Generative AI and Cognigy in the Contact Center
Watch now

Back

Who We Are

About Us

Join our mission to make Conversational AI more accessible
Our Partners

Dive into our global ecosystem of leading business and technology partners
Events

Find us at live conferences or virtual meetups
Careers

Help us achieve our vision with your talents and skills
News & Announcements

Be the first to know about all the latest news
Nexus

The Most Important Contact Center AI Summit
Contact Us

Reach out to our experts and get your questions answered

Trustworthy AI

Cognigy Trust Center

See how we help your organization secure sensitive data and comply with applicable laws and regulations.
Read More
The Future of Enterprise-Grade AI Adoption

An in-depth guide into the trusted use of AI in customer service automation
Read More
Cognigy.AI is officially AIC4-approved

Find out everything you need to know about establishing "Explainable AI" based on the AIC4 criteria catalogue.
Read More

Latest Announcements

Cognigy Dominates CCW Vegas 2025 with Agentic AI Innovation, Strategic Partnerships, and Enterprise Momentum
Cognigy Reaches Microsoft Solutions Partner with Certified Software

Cognigy Blog - Page 2

Conversational AI (32)
Customer Service Automation (23)
Contact Center (16)
Industries (15)
Call Center (5)
Events (5)
AI Research (2)
Case Studies (2)
Conversational IVR (2)
Chatbots (1)
Customers (1)

This is a search field with an auto-suggest feature attached.

There are no suggestions because the search field is empty.

Back to all categories

This is a search field with an auto-suggest feature attached.

There are no suggestions because the search field is empty.

Product Blog

Omnichannel vs Multichannel in Contact Centers

There's nothing wrong with communicating with your customers through traditional phone or email channels. But ...

10 Best Practices for Contact Center Automation You Can Implement Today

The modern-day consumer expects an exceptional experience throughout a purchase journey, right from engaging w...

First Prev 1 2

Cognigy.AI Product Blog

Stay updated on our latest product news, releases, and best practices

Visit Product Blog

Customize Your Cognigy Newsletter

Pick the subscriptions that match your interest and stay updated on all things Contact Center AI.

Sign Up Now

SOLUTIONS

AI Agents
Phone & Voice
Chat & Messaging
Agent Assist
Contact Center Integrations

PLATFORM

Cognigy.AI Platform Overview
Generative AI
Knowledge AI
Voice Gateway
AI Agent Manager

Resources

Success Stories
Downloads
Blog
Showcase Shorts
Help Center

company

About Cognigy
Events
Trust Center
News & Announcements
Careers

Privacy Policy
Modern Slavery Statement
Legal Notice

© 2025 Cognigy

All rights reserved.