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Customer Service Automation

What Your Customers Really Think About Customer Service Automation

Perhaps the most popular current use of artificial intelligence (AI) in the customer contact environment is in...

Customer Service Automation

Managing Customer Expectations in the Age of Artificial Intelligence

Modern consumers crave immediacy. With technology like artificial intelligence (AI) and chatbots gaining groun...

Conversational AI

Where Does AI Fit in Your Contact Center Strategy?

Artificial intelligence may still seem a long way away from affecting our lives, but it already has a consider...

Conversational AI

Chatbots vs. Conversational AI: is there a difference?

AI technology is advancing rapidly, and it's now possible to create conversational virtual agents that can und...

Customer Service Automation

"Hi, Can You Help Me Build a Conversational Automation Strategy?"

Undertaking conversational automation without a well-thought-out plan could be a mistake that undermines the s...

Customer Service Automation

Why Your Customers Get Upset and What You Can Do to Fix It

Customer experience is a hot topic, and as we move forwards will become the competitive edge. Some companies a...

Conversational AI

The Intelligent Voice and Chatbot Revolution

Voice bot and chatbot technology has reached an interesting phase. More and more companies use it, but at the ...

Conversational AI

6 Tips to Reduce Customer Waiting Time With AI

Figuring out how to reduce customer waiting time can ensure you retain loyal customers by addressing their con...

Conversational AI

How Conversational AI Impacts Customer Service - Analyst Review

Conversational artificial intelligence (AI) is a topic that research analysts are watching avidly, particularl...

Conversational AI

What Does a Career in AI Look Like? Our Head of AI Shares His Thoughts

Dominik Seisser is a senior AI practitioner and expert for Natural Language Understanding (NLU). In his recent...

Conversational AI

3 Benefits of AI in Customer Service That Enhance Processes

Think about how much of your day involved some form of AI in customer service and support.

Conversational AI

Dealing With Unhappy Customers During the Holiday Rush Using AI

The joy of the holidays means kindness, pleasant exchanges, and well wishes - unless you work in customer serv...

Customer Service Automation

4 Tips for Personalized Customer Service With Automation

Customer service automation has become a must-have for enterprises. With automation, you can ensure engaging, ...

Conversational AI

What is conversation design & why it matters in Conversational AI

In a nutshell, conversation design allows computers and artificial intelligence to converse and hold casual co...