The leading enterprise conversational automation platform
Deploy virtual voice agents for automated phone conversations
Conversational AI Analytics Suite for 360° Insights
Elevating customer service with AI-powered Agent Assist
Turnkey ecosystem integration with pre-built connectors
Fast and efficient call handling with automated ID&V and smart routing, all in natural language
Enabling frictionless, transactional customer service on any voice or text channel
Giving service agents superpowers through AI-infused agent augmentation
Enhance customer interactions with AI on the frontline
Connect customers to the right agent on the first try
Give your agents the confidence to solve complex requests
Boost your customers’ experience and agents’ efficiency
Improve customer satisfaction with detailed insights
Engage with your customers on the platform of their choice
Drive appropriate actions with intelligent processes
Integrate easily with existing enterprise infrastructure
Increase operational efficiency and reduce agent attrition
Dive deep into the world of conversational AI
Learn everything about voice bots and virtual agents
Become an expert in Conversational AI and automation
See Conversational AI in action through demos
Explore Cognigy.AI and get support from the community
Join our mission to make Conversational AI more accessible
Find us at live conferences or virtual meetups
Help us achieve our vision with your talents and skills
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Reach out to our experts and get your questions answered
See how we help your organization secure sensitive data and comply with applicable laws and regulations.
An in-depth guide into the trusted use of AI in customer service automation
Find out everything you need to know about establishing "Explainable AI" based on the AIC4 criteria catalogue.
I have over 25 years of experience in the call center industry. I have been with Bucher + Suter since 2005 and today I am Head of Sales & Sales Consultants. Before that, I was involved in various functions at Cisco in the IP-based changeover of the contact center industry. Before that at Geotel, I did pioneering work in the field of virtual call centers in Europe.
Focus, experience, and passion.
Focus means that we are committed to making our clients' end customers happy while increasing the efficiency of the interaction.
Experience is the result of focus, and focus and experience together are the basis for developing passion.
As a leading company in the contact center industry, we have been gaining experience in the use of voice self-services for over 25 years. Voice Bots / Conversational AI are a real game-changer because they bring voice self-service and customer service to a whole new level.
Cognigy excels in three key areas:
Good question. The technology is enterprise-ready and easy to use. Setting up, training and further developing a bot is very easy and efficient. I feel certain that companies that don't adopt Conversational AI soon will be missing out on a huge opportunity and will lose market share to their competitors.
I assume that by 2024 bots will be involved in 40% of all customer communication: for business process automation, agent assist, knowledge transfer and translations.
There are a few, e.g. Nelson Mandela. He is a role model to me because he fought peacefully, was extremely focused and even risked his life.
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