Welcome to Cognigy’s Trust Center

Cognigy Trust Center

We take security and privacy very seriously. As we reinvent how people connect with technology and each other through AI-powered solutions, our commitment to building technology responsibly remains at the forefront.

Your data, controlled by you

Our products and services are built on transparency and integrity. Learn how Cognigy prioritizes data privacy and how we enable our customers and partners to control the collection, use, and storage of personal information.

View our privacy policy

Our TRUST principles

Cognigy is committed to building technology responsibly. It’s how we gain and keep your trust. For us, that means a focus on:

Transparency

We are transparent about the data we collect, share, and use so our customers can rely on the products and services they use.

Resiliency

We design, build and maintain secure and resilient systems to ensure data confidentiality and continuity of business.

User Focus

We act with integrity and ethics while protecting data privacy and respecting our evolving user community’s requirements.

Sustainability

We don’t just comply with existing regulations. As data innovation evolves, our ethical data practices evolve, too.

Technology

We implement standards, tools, and technologies to support secure, persistent, and reliable services.

Best-in-class GDPR practices

Cognigy is a global leader in Conversational AI that supports customer service automation. Headquartered in Düsseldorf, Germany, we always have a forward-looking view on how our customers, employees, and partners connect and use AI technology. A successful transformation starts with people trusting technology, and for us at Cognigy, that means establishing policies, procedures, and protocols to comply with all applicable laws and regulations. Our privacy by design product development code of conduct creates robust enterprise-grade customer service automation solutions that are proudly “Made in Europe.”

The pinnacle of trust with BSI AIC4

Cognigy looks forward to being the first AI vendor to pass the AI Cloud Service Compliance Criteria Catalogue (AIC4) audit for trustworthy AI currently being conducted by PwC. The catalogue, published by the German Federal Office for Information Security (Bundesamt für Sicherheit in der Informationstechnik – BSI), provides AI-specific criteria that set a baseline level of security, which is reliably assessed by an independent auditor. The BSI AIC4 is developed for AI services based on standard machine learning methods and iteratively improve their performance by utilizing training data. We applied the AIC4 audit criteria to our Conversational AI offering, Cognigy.AI, along with the seven main trust service criteria.

Strong commitment to security with SOC 2 attestation

It’s our responsibility to securely store our clients’ data and the SOC 2 attestation is proof that we are operating with all the necessary internal security controls and processes in place. But we’re still far from done. We will continue to operate in accordance with our controls — now and in the future.

A new level of achievement in sustainability with EcoVadis

Corporate action is an essential lever in combating challenges in environment, human rights, ethics, and procurement. As the world’s most trusted provider of business sustainability ratings, EcoVadis awarded us at Cognigy with a Bronze Medal for our commitment to sustainable business practices and innovation.

Safeguarding information assets with ISMS

Cognigy has established an Information Security Management System (ISMS) which is SOC 2 certified, which enables us to systematically operate and maintain information security in our business processes and services and to determine and apply the necessary security measures based on our risk evaluation.