"The convergence of Conversational AI and Kofax Intelligent Automation plays into an extended omnichannel experience meant to facilitate faster, more personalized and responsive customer service."
Key findings from the whitepaper:- "The market for conversational AI is projected to reach $15.7B by 2024 and is growing at CAGR of 30%, as more and more organizations consider chat solutions to be a relevant component of any customer experience transformation effort." — Deloitte Digital
- Cognigy offers pre-built integrations between Cognigy.AI and KTA, Mobile ID Capture, Capture, Transformation and SignDoc providing a conversational input to trigger and enrich processes managed by Kofax technologies.
- Cognigy connects Kofax technologies with consumers’ preferred messaging channels -- web chat, SMS, WhatsApp, Slack and others.