Whether working from home or on site, agents have to be ready for any problem that could come their way. But when there’s no shoulder to tap, AI has got their backs. Integrated agent assistance in your workspace can instantly deliver real-time support and coaching during live customer interactions, whether in a voice or digital channel and taking full advantage of all your integrated systems.
Give your agents an advantage with agent assistance and:
Watch the video to step into the shoes of a contact center agent and see: