You may have seen that we recently announced the beginning of the open beta launch of our new Generative AI features showcased in our recent webinar. Our seamless integration with OpenAI and Azure OpenAI throughout the product offers a range of exciting and one-of-a-kind features in the market. That said, this is only the beginning so look out for additional ones such as Flow Copilot coming soon. Now, let's dive into how you can get started today.
Access to our new features is now available to all SaaS and Free Trial users. However, in order to take advantage of them you'll need an account with either:
text-davinci-003
model for Azure OpenAI. Ensure that the resource you connect is associated with this model.(!) Please note this will NOT work with a free OpenAI account! |
3. In the Generative AI Settings section, select a provider:
4. Save changes.
Now, the features will be activated and appear throughout Cognigy.AI
First of all, please be aware these features are currently designed to work with English and German. While you can feel free to use other languages, they are not fully supported at this time.
So what can you do during the open beta program? Here are the features currently available with more coming soon!
Lexicons are collections of domain-specific key phrases. In non-technical speak, you can think of them as a dictionary that enables your virtual agent to understand specific categories of words such as "Car Brands" or "Zip Codes" or "Main Courses."
To use Generative AI technology to create a new Lexicon:
Flows are the heart of conversation, a visual representation of potential dialogs in an easy flow-chart like view.
Creating intent examples has thus far been a manual process, consisting of thinking up and entering a variety of example sentences. With Generative AI, you can do this in an instant.
If you want to add more examples automatically, use the Generate Sentences button. New sentences will be marked in light blue. The system generates specific numbers of sentences. Save changes and build your model again.
One of the most exciting features for customers is the ability to turn scripted standard responses into dynamic and contextual ones, while still ensuring the right information is given and the bot sticks to its task. Generative AI features are available in the Say, Question, and Optional Question nodes.
To use AI-enhanced bot output rephrasing:
x
user Inputs considered.Check in the interactive panel if your Flow works as expected.
As the open beta begins, we're hard at work improving these features, developing and rolling out new ones and eagerly listening to customer and user feedback.
You can find additional information in the Help Center documentation on Generative AI. Want to try out the Generative AI features in Cognigy.AI yourself? Sign up for a free trial today!