Cognigy Blog

There is no better place to keep up with the fast-changing world of Conversational AI.

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      Product Blog

      Jarrod Davis

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      Conversational AI Contact Center

      AI Agents: Transforming eCommerce & Retail Customer Service

      Since the advent of digital commerce, the retail and eCommerce industries have been presented withamazing oppo...

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      Customer Service Automation Customers Contact Center Conversational IVR

      How 1 Agent Handles 20 Million Calls a Year

      Prepare to be amazed: the title of this blog is undeniably clickbaity, yet it's also 100% accurate. A single a...

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      Product Conversational AI Customer Service Automation

      Unleashing the Power of AI Agents in the Insurance Industry

      The world seems more uncertain than ever these days. People seek certainty and they want to feel heard, unders...

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      Product

      Embrace Conversational AI: Revolutionize your Customer Access Strategy

      As new technologies and communications channels emerge, organizations often quickly plug the gaps in customer ...

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      Conversational AI Customer Service Automation Generative AI OpenAI

      Getting Started Guide: Generative AI Open Beta

      You may have seen that we recently announced the beginning of the open beta launch of our new Generative AI fe...

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      Conversational AI Customer Service Automation Contact Center

      7 Reasons ChatGPT Alone Can't Deliver the Customer Service You Need

      With ChatGPT making a huge splash in the news lately, people are asking what this means for Conversational AI....

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      Conversational AI

      Amazon is Killing Alexa, but the Future of Voice is Bright

      A recent article from Ars Technica details Alexa's years of failure. Surprised? Most people were. Yet, the fir...

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      Conversational AI Customer Service Automation Conversational IVR

      What’s the Difference Between Standard & Conversational IVR?

      If you analyzed every time a customer called support over the past several years, what do you think the most p...

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      Conversational AI

      Avoid 10 Common Automation Mistakes When Using Conversational AI – Part II

      Summary: In part one, we looked at five of the ten most common automation mistakes organizations make when usi...

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      Product Conversational AI

      Avoid 10 Common Automation Mistakes When Using Conversational AI – Part I

      Summary: The benefits of automation are real, but the costs of doing it poorly are even more so. Since many co...

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      Conversational AI

      How to use CAI to improve service level & end channel hopping

      Conversational Artificial Intelligence (CAI), or perhaps more clearly put conversational service automation ca...

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