Conversational AI & Automation Blog | Cognigy

7 Reasons ChatGPT Alone Can't Deliver the Customer Service You Need

With ChatGPT making a huge splash in the news lately, people are asking what this means for Conversational AI....

A recent article from Ars Technica details Alexa's years of failure. Surprised? Most people were. Yet, the fir...

If you analyzed every time a customer called support over the past several years, what do you think the most p...

Conversational Artificial Intelligence (CAI), or perhaps more clearly put conversational service automation ca...