Convert Branch to Flow & more with Cognigy.AI v4.26

As Virtual Agents expand in size and intricacy, Flows can grow quite big. With Cognigy.AI 4.26 it is now easier than ever to manage large Flows: With the new function "Create Flow from branch" parts of a large Flow can be compartmentalized and turned into independent Flows with a few clicks.

Watch the video below to learn about the benefits and various use cases:

More Improvements for Cognigy.AI

• Improved by upgrading the webchat widget in service-webchat and service-ui to version 2.41.0

• Improved by allowing 3rd party client cognigy-live-agent to query user data

• Improved by forwarding the sessionId to Live Agent

• Improved by displaying appropriate extension label in Uninstall/Update dialog box

• Improved by automatically filling question node fields with Cognigy Live Agent inbox ID

• Improved by removing special characters from intents names, hence allowing to import packages
  created in previous versions of Cognigy.AI v4

• Improved by introducing a frustration property to the input object, which increases when the user
  repeatedly takes the same path through the Flow 

• Improved by limiting access to sensitive data for user without followUser permissions
  
  

Improvements for Cognigy Insights

• Improved by adding necessary and missing indices on analytics and sessions collections so that the
  initial load of Quantitative Queries are covered. Reduces the count totalDocsExamined to 0 by only
  scanning the indexed Keys
• Improved by adding distinct color to the agent messages

To learn more about these and other new features, check our Release Notes for Cognigy.AI and Cognigy Insights.