As Virtual Agents expand in size and intricacy, Flows can grow quite big. With Cognigy.AI 4.26 it is now easier than ever to manage large Flows: With the new function "Create Flow from branch" parts of a large Flow can be compartmentalized and turned into independent Flows with a few clicks.

Watch the video below to learn about the benefits and various use cases:

 

More Improvements for Cognigy.AI

  • Improved by upgrading the webchat widget in service-webchat and service-ui to version 2.41.0

  • Improved by allowing 3rd party client cognigy-live-agent to query user data

  • Improved by forwarding the sessionId to Live Agent

  • Improved by displaying appropriate extension label in Uninstall/Update dialog box

  • Improved by automatically filling question node fields with Cognigy Live Agent inbox ID

  • Improved by removing special characters from intents names, hence allowing to import packages
    created in previous versions of Cognigy.AI v4

  • Improved by introducing a frustration property to the input object, which increases when the user
    repeatedly takes the same path through the Flow 

  • Improved by limiting access to sensitive data for user without followUser permissions

Improvements for Cognigy Insights

  • Improved by adding necessary and missing indices on analytics and sessions collections so that the
    initial load of Quantitative Queries are covered. Reduces the count totalDocsExamined to 0 by only
    scanning the indexed Keys
  • Improved by adding distinct color to the agent messages

To learn more about these and other new features, check our Release Notes for Cognigy.AI and Cognigy Insights.

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