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There is no better place to keep up with the fast-changing world of Conversational AI.

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      Product Blog

      Sebastian Glock

      Sebastian Glock is Director of Product Marketing at Cognigy where he acts as a mediator between technology & business. He has advised top-tier companies in Europe and North America in digital projects and is a seasoned speaker at international conferences and events.
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      Conversational AI Contact Center

      Cognigy Leads with First-Ever Paid Vacation Policy for AI Agents (April Fools)

      Cognigy is thrilled to announce a groundbreaking development in the world of artificial intelligence and emplo...

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      Product

      Use Live Follow to Optimize Your Virtual Agent on the fly

      Providing flawless omnichannel experiences is the highest form of art when it comes to bot building. How can c...

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      Product

      Improved Accessibility & More With Cognigy.AI v4.29

      This release of Cognigy.AI introduces wide-ranging usability enhancements on both the Cognigy.AI Virtual Agent...

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      Product

      Improved Transcript Explorer in Cognigy Insights & more with Cognigy.AI v4.28

      With the new version of Cognigy.AI, v4.28, users of Cognigy Insights have now more options for in-depth analys...

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      Product

      Efficient Regression Testing With new Playbook UI & More With Cognigy.AI v4.27

      Release 4.27 of Cognigy.AI adds a new user interface for inspecting Playbook Runs. This allows our customers t...

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      Product

      Convert Branch to Flow & more with Cognigy.AI v4.26

      As Virtual Agents expand in size and intricacy, Flows can grow quite big. With Cognigy.AI 4.26 it is now easie...

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      Product

      Improved Extension Handling & More With Cognigy.AI v4.25

      Version 4.25 of Cognigy.AI adds the possibility to update an Extension in the agent.

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      Product

      Server-side Playbook Execution & More With Cognigy.AI v4.24

      This release of Cognigy.AI adds the ability to execute Playbooks server-side. We added new RESTful API Endpoin...

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      Product

      Faster Time to Market With Solution Accelerators

      Great voice and chatbots come with a unique conversation design to provide the best possible service experienc...

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      Product

      Updated Agent Templates & more delivered with Cognigy.AI v4.23

      This release of Cognigy.AI contains updated templates for our Agent creation wizard. We have updated and enhan...

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      Product

      More Features for Snapshots, Performance Boost & more with Cognigy.AI v4.22

      Cognigy.AI v4.22 adds the ability to override the Connections of a Snapshot with those of the Agent via an End...

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      Product

      How-to Guide: Working with Intent Hierarchies

      Intent Hierarchies can be used to resolve Intent conflicts and they can also make every developer's life easie...

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      Product

      Improved Usability for Intent Creation & more with Cognigy.AI v4.21

      The latest release of Cognigy.AI, v4.21 makes adding training data faster than ever: After entering an example...

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      Product

      Watch our Cognigy.AI Q1 2022 Release Webinar

      This webinar presents the latest enhancements of Cognigy.AI in Q1 2022. It covers new features and improvement...

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      Conversational AI

      Conversational AI in 2022: A Look Ahead

      How Conversational AI Will Accelerate Digital Transformation for Customer Service in 2022 Putting the customer...

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      Product

      Ability to Merge Cognigy Packages & more with Cognigy.AI v4.20

      Cognigy.AI 4.20 comes doped with improvements that’ll elevate your bots to live the high life. We’ve added som...

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      Product

      Cognigy recognized as a Leader in the 2022 Gartner® Magic Quadrant™

      We are honored to be named a Leader in the 2022 Gartner® Magic Quadrant™ for Enterprise Conversational AI Plat...

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      Product

      More Administrative Control with Cognigy.AI v4.19

      The latest release of Cognigy.AI, v4.19 includes a new feature "Last Activity Tracking". This functionality en...

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      Product

      The Ultimate Guide to Cognigy NLU Training

      Many of our customers have utilized the Intent feedback analyzer to continuously improve their NLU models with...

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      Product

      Enhanced Accessibility & more with Cognigy.AI v4.18

      The newest release of Cognigy.AI, v4.18 comes with a slew of enhancements that elevate the usability and funct...

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      Product

      Cognigy.AI v4.17 with extended "Handover to Agent" capabilities & more

      The latest release of Cognigy.AI, v4.17, comes with a new Flow Node "Handover to Agent". This Node allows user...

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      Product

      Cognigy.AI v4.16: Flow Node Search, new Flow Nodes and MUCH more!

      The newest release of Cognigy.AI, v4.16 comes with a slew of powerful new features and enhancements that eleva...

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      Product

      Watch our Cognigy.AI Q4 2021 Release Webinar

      This webinar presents the latest enhancements of Cognigy.AI in Q4 2021. It covers new features and improvement...

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      Product

      Expert Mode for Transcript Explorer & more with Cognigy.AI v4.15

      Cognigy.AI v4.15 now includes the ability to enable Expert Mode in the Transcript Explorer of Cognigy Insights...

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      Product

      Cognigy.AI v4.14 adds new capabilites to Voice Gateway

      The newest release of Cognigy.AI, v4.14, allows customers to activate asynchronous output handling in the Cogn...

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      Product

      Out now: Brand-new Cognigy Developer Documentation

      A few days ago we launched our new product documentation which comes with a clean & modern layout and bund...

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      Product

      New Avaya CPaaS Endpoint & more with Cognigy.AI v4.13

      The latest release of Cognigy.AI v4.13 comes with the new Avaya CPaaS Endpoint. It's a major overhaul of the o...

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      Product

      Cognigy Sessions: Deep Dive into Cognigy NLU

      Cognigy Sessions is a techinar series from conversational AI experts for experts. Every episode gives deep ins...

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      Product

      Cognigy.AI v4.12 adds Localization for Extensions

      The newest release of Cognigy.AI, v4.12, comes with an option to add the Localization for Extensions. This all...

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      Product

      Enhanced capabilities for Insights & more with Cognigy.AI v4.11

      Cognigy.AI v4.11 now includes the ability to apply custom themes to Cognigy Insights. Using this feature, the ...

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      Product

      Cognigy.AI v4.10 adds a New Node to Request a Rating

      A new Flow Node "Request Rating" has been added to Cognigy.AI v4.10. Using this Node, you can ask end users to...

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      Conversational AI

      Supercharge your RPA with Conversational AI

      This article was first published on Luxatia International. Join us in Berlin for the 4th World RPA & AI Su...

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      Product

      Out now: Cognigy Insights & Machine Translation

      We're excited to announce that our new components, Cognigy Insights and Inbuilt Machine Translation, are avail...

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      Product

      Watch our latest Release Webinar: Cognigy Insights & Inbuilt Machine Translation

      If you didn't have a chance to watch our latest Cognigy.AI Release webinar live on August 24, this is definite...

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      Product

      Cognigy.AI v4.9 adds new Extension capabilities

      The newest release of Cognigy.AI, v4.9, comes with an embed code for the Webchat Widget. This allows web devel...

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      Product

      Enhanced Intent Training workflows with Cognigy.AI v4.8

      Cognigy.AI v4.8 comes with an advanced set of filters for Intent Trainer. These filters allow bot designers to...

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      Product

      Turn Customer Interactions into Playbooks With Cognigy.AI v4.7

      The latest Cognigy.AI v4.7 allows users to create Playbooks directly from the transcript stored in Contact Pro...

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      Product

      Improved Voicebot Handling with Cognigy.AI v4.6

      Cognigy.AI v4.6 comes with better support for business users designing voice experiences: Voice Gateway messag...

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      Product

      Cognigy.AI v4.5: More Power for Cognigy Packages

      Cognigy.AI v4.5 brings new features that extend Cognigy.AI's capabilities to handle export and import packages...

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      Product

      Cognigy Sessions: Dive deep into Cognigy.AI Extensions

      Cognigy Sessions is a techinar series from conversational AI experts for experts. Every episode gives deep ins...

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      Product

      Revamped Intent Trainer & more with Cognigy.AI v4.4

      We just launched Cognigy.AI v4.4, delivering once again an amazing list of improvements & new features.

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      Product

      Watch our Cognigy.AI v4.3 Release Webinar

      Watch our short & crisp Cognigy.AI version 4.3 release webinar to get an overview of the latest additions ...

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      Product

      Cognigy.AI v4.3: Cognigy Functions and MUCH more!

      Cognigy proudly presents: Cognigy.AI v4.3 with a massive list of powerful new features and improvements. Here ...

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      Product

      Semantic Versioning for Cognigy.AI

      At Cognigy, we always aim to speed up the time-to-market for new features, improvements, and fixes. We update ...

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      Product

      Cognigy.AI v4.2 Brings Native Gmail, O365 Integration & More

      Cognigy.AI version 4.2 introduces a number of new features & various improvements. Here are some of the hi...

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      Product

      Cognigy.AI v4.1.6 with Embedded Rich-text Editor for Automated Emails

      The brand new version 4.1.6 introduces numerous improvements & new features to Cognigy.AI.

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      Product

      Cognigy Sessions: Building a Phone Bot with Voice Gateway

      Cognigy Sessions is a techinar series from conversational AI experts for experts. Every episode gives deep ins...

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      Product

      Cognigy.AI v4.1.5 with Usability Improvements

      Once again, the newest release of Cognigy.AI, v4.1.5, comes with a number of amazing improvements to your favo...

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      Product

      Cognigy.AI v4.1.4 with new NLU capabilities

      Cognigy.AI v4.1.4 brings various improvements to your favorite Conversational AI platform. Among the newly rel...

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      Product

      Introducing Cognigy Sessions: Deep Dive Conversational AI

      As a low-code platform, Cognigy.AI enables technical and non-technical users to deploy voice and chatbots in a...

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      Conversational AI

      What Does a Career in AI Look Like? Our Head of AI Shares His Thoughts

      Dominik Seisser is a senior AI practitioner and expert for Natural Language Understanding (NLU). In his recent...

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      Product

      Cognigy CLI 0.6.7 adds Translation Features

      The Cognigy CLI (Command Line Interface) [see Github for code] is a set of tools which Cognigy Developers can ...

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      Product

      Cognigy.AI v4.1.3 brings Question Escalations

      Cognigy.AI v4.1.3 comes jam-packed with amazing new features to enable our users to build more natural convers...

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      Product

      New Cognigy.AI Training Videos Released

      The Cognigy.AI Help Center enables teams to build their projects with step-by-step guides, tutorials, and much...

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      Product

      Cognigy.AI v4.1.2 with Improved WebchatWidget

      Cognigy.AI v4.1.2 (see Release Notes) introduces an improved WebchatWidget, better support for large assets an...

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      Conversational AI

      "Hey Cognigy, What's Next for Conversational AI?" Predictions for 2021

      2020 was a year for the ages across industries worldwide. The pandemic exposed communication weaknesses and sh...

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      Product

      New Flow Nodes Available with Cognigy.AI v4.1.1

      Cognigy.AI v4.1.1 (see Release Notes) brings new Flow Nodes, improved user management, usability enhancements ...

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      Product

      Cognigy.AI v4.1.0 adds In-Product Help and more

      With the release of Cognigy.AI v4.1.0 (see Release Notes), we added exciting new features like In-Product Help...

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      Customer Service Automation

      9 questions to ask chatbot vendors before selecting one

      Looking at chatbots and automation? We've gathered the best 9 questions from our RFI template to ask potential...

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