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About

Nexus 2026 - from connection comes evolution

NiCE Cognigy Nexus speaker Sascha
Nexus 2026 is the meeting point for innovation, a moment to experience the most forward-thinking enterprises as they present their Agentic AI case studies. Discover Proactive Agents that are already transforming how businesses interact with consumers today, and get a first look at the future of CX AI. With a carefully curated audience of AI trailblazers, this two-day, in-person conference offers the ideal setting for meaningful connections and deep insights.

Day 1

Meet proactive agents and the agentic AI workforce

Witness firsthand how enterprises are transforming customer engagement with their AI Agents. Experience live demos, deep-dives into successful implementations, and learn from those who've mastered the art of AI-first customer service. NiCE & NiCE Cognigy experts will share the roadmap for solutions that enable CX AI, scalable, secure, and integrated.
Day1

Day 2

Get ready for what's next

Explore the boundless possibilities of CX AI through forward-thinking sessions, expert panels, and enterprise case studies on stage and in the expo zone. Connect with NiCE Cognigy experts and executives, pick your brains with peers during networking breaks, experience real technology in the Nexus Techlabs, and get ready for what’s next.
Day2

What to Expect

Real-world Case studies from Global Brands
Interactive Tech Lab & Expo Floor
Expert Panels and Thought Leadership Sessions
Exclusive Networking Opportunities
Memorable Evening Entertainment
Nice Cognigy Nexus real world case studies
Nice Cognigy Nexus Tech Labs and Expo
Nice Cognigy Nexus expert panels
Nice Cognigy Nexus exclusive networking
Nice Cognigy Nexus Memorable entertainment
Phil presenting
At Nexus, we made a promise: this is the one place where you can see what is truly working in Contact Center AI. 2026, we’re going even further. Solutions that are more sophisticated, bolder, and more powerful than ever before. Step with us into the future of CX AI and build something impactful. Connecting you with your consumers in a digital world that is no longer coming, it’s already here.
Philipp Heltewig
Chief AI Officer NiCE
nexus2026