Nexus: Agenda

Day 1 - Wednesday, March 11

Day 2 - Thursday, March 12

Wednesday, March 11

08:00 - 20:00 / Afterparty until 12 am
8:00

Morning Coffee & Badge pickup
9:15

Opening Keynote

09:15 - 10:15

Expert Session

Speakers: Philipp Heltewig, CAIO @NiCE & Scott Russell, CEO @NiCE
10:15

A warm welcome from your hosts

10:15 - 10:30

Hosts: Ikenna Azuike Journalist & Presenter @IkennaAzuike and Sarah Halley, Director PreSales Engineering, AI @NiCE Cognigy
10:30

Fabletics: How the world’s largest digitally native activewear brand scales retention with agentic AI

10:30 - 11:00

enterprise case study

Speaker: Jack Roberts, Senior Global Director, GMS Technology and Applications @FableticsOS
11:00

Networking, Tech Labs & Expo Zone
11:45

Lufthansa Group: Agentic AI agents take the lead in a globally unmatched Conversational AI deployment

11:45 - 12:15

enterprise case study

Speakers: Edgar Marques, Product Owner and Rosa-Maria Kern, Product Owner @Lufthansa Group
12:15

Generali: Strategy and best practices. How agentic AI turns into an enterprise growth engine

12:15 - 12:45

enterprise case study

Speakers: Cristian Sidoti, Head of AI & Automation Strategy and Adoption & Michele Loverre, Smart Process Automation Project Leader @Generali
12:45

Openreach (British Telecom): How Proactive AI took Trustpilot from 2.0 to 4.7

12:45 - 13:15

enterprise case study

Speakers: Chris Herbert, Director of Customer Service, Eifion Lloyd, Senior Manager Customer Enablement & Strategy @Openreach, part of British Telecom, & Giles Bryan, GM of Proactive AI @NiCE Cognigy
13:15

Networking Lunch, Tech Labs & Expo Zone
14:45

Entertainment
15:00

COGNIGY: Product Keynote

15:00 - 16:00

Expert Session

Speakers: Thys Waanders, VP of Transformation & Sebastian Glock, Director of Product Marketing @NiCE Cognigy
16:00

The decisions that mattered: From market noise to measurable impact

16:00 - 16:40

Enterprise Panel

Speakers: Stefan Weih, Head of Operations Digital Transformation @Allianz Partners, Edgars Ozolnieks, Director AI & Process Enablement Solutions @Circle K, Lora Ross Lawson, Vice President of Contact Centers @Careington, Tjeerd Schopman, Manager AI Automation @Vattenfall, Dr. Bernhard Kirchmair, Group Vice President, Digital Business & Partnerships @Heidelberg Materials

Moderation: Jarrod Davis, Senior Product Marketing Manager @NiCE Cognigy
16:40

Refreshment break
17:10

Award Ceremony & Drinks

17:10 - 17:55

Success Stories

Presenter: Matt Greenslade, Director Customer Success @NiCE Cognigy
17:55

Session Closing
18:00

Dinner, Tech Labs & Expo Zone

18:00 - 20:00
20:00

Afterparty & Entertainment

20:00 - 00:00

Entertainment

Thursday, March 12

08:00 - 17:30
8:00

Morning Coffee, Tech Labs & Expo Zone
09:15

Conference Opening

Hosts: Ikenna Azuike Journalist & Presenter @IkennaAzuike and Sarah Halley, Director PreSales Engineering, AI @NiCE Cognigy
09:30

Allianz: Mastering Agentic AI and building high-impact agents

09:30 - 10:15

Enterprise Case Study

Speaker: Benno Schindler, Lead of Conversational AI Tribe @Allianz Technology
10:15

Schwarz Group: The path to Europe’s largest agentic AI workforce – data sovereignty meets innovation

10:15 - 10:45

Enterprise Case Study

Speakers: Christian Wuttke, Director Chat & Voice Technology & Amelie Fischer, Team Lead Conversational Engineering @Schwarz Group
10:45

Networking, Tech Labs & Expo Zone
11:30

Tech Deep Dive: From launch to orbit - operating Cognigy in production

11:30 - 12:00

Tech Deep Dive

Speaker: Alex Miller, International Enablement Manger AI @NiCE Cognigy

Parallel Session, Tech Hall
11:30

Accenture, Deloitte and Microsoft: Redesigning the Enterprise for Agentic AI

11:30 - 12:10

Expert Panel

Speakers: Alexander von der Goltz, Conversational & Agentic AI in Customer Service @Accenture Song, Stephan Schuessler, Partner – Lead Intelligent Automation & C.AI Transformation @Deloitte, Eti Leshem, Sr. Account Technology Strategist @Microsoft

Parallel Session, Main Hall

Moderation: Liz Miller, VP and Principal Analyst @Constellation Research
12:00

Tech Deep Dive: The interconnected Agentic world - Tools, MCP, Apps and beyond

12:00 - 12:30

Tech Deep Dive

Speaker: David Scheier, Team Lead @ Team X / AI Innovation @NiCE Cognigy

Parallel Session, Tech Hall
12:00

PostNL: Inside an agentic AI strategy for personalized metachannel experiences

12:10 - 12:40

Enterprise Case Study

Speakers: Jeroen Manten, Director IT & Merel Donkers, AI Innovation Lead for Digital Channels @PostNL

Parallel Session, Main Hall
12:30

Tech Deep Dive: Beyond the phone number - the rise of multimodal voice experiences

12:30 - 13:00

Tech Deep Dive

Speaker: Dilek Imseytoglu, Group Product Manager @NiCE Cognigy

Parallel Session, Tech Hall
12:40

NiCE: The AI-First Contact Center

12:40 - 13:10

Expert Session
13:00

Networking Lunch, Tech Labs & Expo Zone
14:30

SKY: How Agentic AI transforms CX - Leading to better interactions than before

14:30 - 15:00

Enterprise Case Study

Speakers: Dennis Kubitza, Vice President Digital Experience and Christian Patz, Senior Vice President Customer Operations @SKY
15:00

Keynote: The rise of intelligent CX

15:00 - 15:45

Expert Session

Speakers: Julie Ask Founder & Analyst @Julie Ask Advisory & Derek Top, Principal Analyst & Research Director @Opus Research
15:45

Conference Closing

15:45 - 16:00

Speaker: Philipp Heltewig CAIO @NiCE
16:00

Open Networking with Coffee & Cake

16:00 - 17:30

Day 1 agenda

Day 2 agenda

AI-first CX, made real.