CX AI Innovators
Eti Leshem
Sr. Account Technology Strategist
Microsoft
Scott Russell
CEO
NiCE
Edgars Ozolnieks
Director AI & Process Enablement Solutions
Circle K
David Mathwich
Product Manager Conv. AI
EnBW
Lora Ross Lawson
Vice President of Contact Centers
Careington
Philipp Heltewig
CAIO
NiCE
Jack Roberts
Senior Global Director GMS Technology and Applications
Fabletics
Rosa‑Maria Kern
Product Owner
Lufthansa Group
Victor Nguyen
Project Lead GenAI in Business Operations
BOSCH Power Tools
Cristian Sidoti
Head of AI & Automation Strategy and Adoption
Generali
Edgar Marques
Product Owner
Lufthansa Group
Christian Wuttke
Director Chat & Voice Technology
Schwarz Group
Chris Herbert
Director of Customer Service
Openreach
Kevin Lee
Field CTO & Key Pursuits Leader
NiCE
Alexander von der Goltz
Conversational & Agentic AI in Customer Service
Accenture
Merel Donkers
AI Innovation Lead for Digital Channels
PostNL
Benno Schindler
Lead of Conversational AI Tribe
Allianz
Dilek Imseytoglu
Group Product Manager
NiCE Cognigy
Dennis Kubitza
Vice President Digital Experience
SKY
Nhu Ho
Senior Product Marketing Manager
NiCE Cognigy
Christian Patz
Senior Vice President Customer Operations
SKY
Tjeerd Schopman
Manager AI Automation
Vattenfall
Liz Miller
VP and Principal Analyst
Constellation Research
Sebastian Glock
Director Product Marketing
NiCE Cognigy
Stefan Weih
Head of Operations Digital Transformation
Allianz
Stephan Schuessler
Partner – Lead Intelligent Automation & C.AI Transformation
Deloitte
Lavinia Guadagnolo
Group Data & AI Business Adoption Lead
Generali
Johannes Tügel
Business Lead GenAI & Innovation
EnBW
Thys Waanders
VP AI Transformation
NiCE
Sarah Halley
Director PreSales Engineering, AI
NiCE Cognigy
Giles Bryan
GM of Proactive AI
NiCE
Michele Loverre
Smart Process Automation Project Leader
Generali
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Jarrod Davis
Senior Product Marketing Manager
NiCE Cognigy
Eifion Lloyd
Senior Manager Customer Enablement & Strategy
Openreach
Alex Miller
International Enablement Manager
NiCE Cognigy
Matt Greenslade
Director Customer Success
NiCE Cognigy
Jeroen Manten
Director IT
PostNL
David Scheier
Team Lead Engineering
NiCE Cognigy
