CX AI Innovators
Eti Leshem
Sr. Account Technology Strategist
Microsoft
Scott Russell
CEO
NiCE
Edgars Ozolnieks
Director AI & Process Enablement Solutions
Circle K
Lora Ross Lawson
Vice President of Contact Centers
Careington
Benno Schindler
Lead of Conversational AI Tribe
Allianz
Dr. Bernhard Kirchmair
Group Vice President, Digital Business & Partnerships
Heidelberg Materials
Philipp Heltewig
CAIO
NiCE
Jack Roberts
Senior Global Director GMS Technology and Applications
Fabletics
Rosa‑Maria Kern
Product Owner
Lufthansa Group
Victor Nguyen
Project Lead GenAI in Business Operations
BOSCH Power Tools
Cristian Sidoti
Head of AI & Automation Strategy and Adoption
Generali
Edgar Marques
Product Owner
Lufthansa Group
Dilek Imseytoglu
Group Product Manager
NiCE Cognigy
Christian Wuttke
Director Chat & Voice Technology
Schwarz Group
Chris Herbert
Director of Customer Service
Openreach
Kevin Lee
Field CTO & Key Pursuits Leader
NiCE
Alexander von der Goltz
Conversational & Agentic AI in Customer Service
Accenture
Merel Donkers
Product Owner Agentic AI
PostNL
Dennis Kubitza
Vice President Digital Experience
SKY
Nhu Ho
Senior Product Marketing Manager
NiCE Cognigy
Christian Patz
Senior Vice President Customer Operations
SKY
Tjeerd Schopman
Manager AI Automation
Vattenfall
Liz Miller
VP and Principal Analyst
Constellation Research
Sebastian Glock
Director Product Marketing
NiCE Cognigy
Stefan Weih
Head of Operations Digital Transformation
Allianz
Amelie Fischer
Team Lead Conversational Engineering
Schwarz Group
Stephan Schuessler
Partner – Lead Intelligent Automation & C.AI Transformation
Deloitte
Lavinia Guadagnolo
Group Data & AI Business Adoption Lead
Generali
Thys Waanders
VP AI Transformation
NiCE
Sarah Halley
Director PreSales Engineering, AI
NiCE Cognigy
Ikenna Azuike
Journalist & Presenter
@IkennaAzuike
Giles Bryan
GM of Proactive AI
NiCE
Michele Loverre
Smart Process Automation Project Leader
Generali
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Jarrod Davis
Senior Product Marketing Manager
NiCE Cognigy
Claudia Buhne
VP Portfoliomanagement Digital Communication & Collaboration
Deutsche Telekom
Eifion Lloyd
Senior Manager Customer Enablement & Strategy
Openreach
Julie Ask
Founder & Analyst
Julie Ask Advisory
Alex Miller
International Enablement Manager
NiCE Cognigy
Matt Greenslade
Director Customer Success
NiCE Cognigy
Jeroen Manten
Director IT
PostNL
David Scheier
Team Lead @ Team X / AI Innovation
NiCE Cognigy
Derek Top
Principal Analyst & Research Director
Opus Research
Anna Bredow
Senior UI/UX Specialist
Flix
