Nexus
Event App Support
This page provides support information for attendees using the NEXUS Event App.
Who the app is for
The NEXUS Event App is available exclusively to registered NEXUS attendees.
Logging in to the app
To log in to the NEXUS Event App:
- Enter the email address you used to register for NEXUS.
- You will receive a one-time passcode (OTP) by email.
- Enter the OTP to access the app.
If you do not receive the OTP, please check your spam or junk folder before contacting support.
I cannot log in
Access is limited to registered attendees. Please ensure you are using the email address associated with your NEXUS registration.
Getting started
Editing Experience
Getting started
Once logged in, you can:
- View the event agenda, sessions, and speakers
- Access your event ticket for on-site check-in
- Bookmark sessions and personalise your agenda
- View event updates and important announcements
- Connect with other attendees
- Access venue and logistics information
I did not receive my one-time passcode (OTP)
Please check your spam or junk folder and ensure you entered the correct email address. If the issue persists, contact support.
Where can I find my ticket?
Your event ticket is available in the app once you are logged in. If your ticket does not appear in the app, please contact support.
I am experiencing technical issues
If the app is slow, crashes, or content does not load:
- Restart the app
- Update to the latest version
- Restart your device
If the issue continues, contact support.
