The Gartner IT Symposium/Xpo™ 2022 conference will explore innovative and transformational opportunities with a global community of experts and peers. Walk away with insights and expert guidance on the future direction of technology, best practices to define and validate IT strategies and real-world examples on how to execute on key initiatives.
Schedule a meeting with us and you'll be entered to win a
folding, electric Rad Power Bike!
1 winner only. Limited to US residents. Must show up to the pre-booked meeting (if applicable). The winner will be notified by October 31, 2022. Cognigy is not responsible for any costs once the bike is in the winner’s possession. No cash value. Winner agrees to a photo post with the e-bike on LinkedIn.
Meet the Cognigy Crew
Four Reasons why Customers Expect More from Contact Centers
Today, contact centers will fall behind if they do not identify and analyze customer needs. Demands are not going anywhere; the question is, how to tackle them head-on? This blog discusses four root causes of rising customer expectations as well as solutions for your contact center.
How to Use CAI to Improve Service Level and End Channel Hopping
Conversational Artificial Intelligence (CAI) can play a major role in delivering a better level of service and ending, or at least dramatically reducing channel hopping. Let’s look at what service level is, the variables affecting it, and the magic CAI can deliver.
Transforming CX While Supporting Agents Through Conversational AI
How can enterprises secure retention while providing customers with streamlined, prompt, and reliable services? Thankfully, introducing Conversational AI to power voice and live webchat across all of your channels offers solutions to employee empowerment and customer support.