Introducing the Next Generation of NiCE Cognigy

A new agentic operating model for enterprise CX

Build, orchestrate, and continuously evolve an AI workforce with the governance, reliability, and control production demands, on a platform already running at enterprise scale.

Sign up for the launch webinar

See what’s next for enterprise AI agents.

Join our product experts for a platform walkthrough to explore how NiCE Cognigy helps you manage and evolve your CX AI workforce—with the latest AI technology and the enterprise readiness you need to scale.

December 2 │ 5 PM CET │ 11 AM ET

A smarter, simpler way to build AI agents

Meet a modern, AI-assisted environment, rebuilt agentic-first for the next era of agent development.

Simple by design

Build with less effort, without giving up governance and control.
Models ready to go

Pre-provisioned AI models get you to your first build significantly faster.
Everything in one place

Find all your AI features in a single workspace – from AI Assist and advanced voice features to analytics and governance.

AI agents built for what’s next

A leading-edge architecture gives your agents the skills, governance, and connections to handle real work.

Expert skills

Bundle instructions with tools in skills for precise task execution
Agentic harness

Equip every agent with guardrails, trusted knowledge, and governance rules.
Reasoning plus structure

Pair agentic reasoning with structured workflows where you need control and predictability.
Open connections

Connect and orchestrate external agents, enterprise systems, and tools with MCP and A2A.

Your AI teammate for every step

AI Assist lives in the app and builds agents with you, debugs them, runs simulations, and explains concepts as you go.

Guided setup

Get to a working agent faster, with guidance at every step.
Smart defaults

Start from clear best practices, with governance built in.

Trace agents' decisions, and pressure-test them for production

See exactly how your agents reason and decide, then use the eval toolkit to pressure-test and improve them with confidence.

Tracing

See every step, from skills activated and tools called to LLM calls, token use, time to first token, and fallback reasons, so you fix issues faster.
Multivariate testing

Run simulations and compare variations side by side to ship the best version with confidence.

Voice agents that respond in real time

Deliver low-latency, exceptional voice quality with agents that speak, think, and act at the same time.

Natural conversation

Cut the pauses between turns so customers get fluid, human-sounding exchanges, even when they interrupt.
Speak, think, and act at once

Agents reason and call tools while they talk, so customers get answers and actions without dead air.

Deliver AI experiences customers can rely on.

Deliver AI experiences customers can rely on, with risk contained by design

Scale AI agents at speed on a foundation of governance that protects your brand and your ROI.

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Skills

Next-gen AI Agents

What can I help you build?

AI Assist

Agent Tracing

Agentic tracing

Open ecosystem

A new agentic operating model for enterprise CX

Sign up for the launch webinar

Sign up for the launch webinar

A smarter, simpler way to build AI agents

Simple by design

Models ready to go

Everything in one place

See it in action

Agentic at the core, hybrid by design

Built for an open agentic ecosystem

Significantly faster time to value

Secure, accountable, and compliant by design

Deliver AI experiences customers can rely on.

Deliver AI experiences customers can rely on, with risk contained by design

Sign up for our launch webinar

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