The transition from rigid, script-bound systems to conversational voice AI Agents that understand complex requests is already happening, representing a shift in how enterprises approach customer service in the AI era.
During this session, we’ll explore the technical capabilities that enable truly conversational voice agents and how they’re creating measurable improvements in customer satisfaction, first-contact resolution, and operational efficiency.
Key Takeaways:
- Where traditional IVRs fall short and how intelligent automation enables voice agents to understand intent, follow complex dialogues, and deliver personalized resolutions
- Why accurate transcription and natural voice responses create the foundation for human-like AI
- How to identify high-impact automation opportunities within your customer journey
