Ranked #1 in all 5 Use Cases
Cognigy has received the highest scores in all five of the Use Cases in the 2023 Gartner Critical Capabilities report for Enterprise Conversational AI Platforms.
Use cases include Contact Center Automation, Self-Service Chatbots, ITSM/HR Virtual Assistants, Multilingual Chatbot Initiatives and Orchestration of Multiple Employee Facing Bots.
As a companion to the Gartner® Magic Quadrant™, which also named us a Leader, the Critical Capabilities report evaluated and ranked 19 vendors across 14 critical capabilities.
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Cognigy is consistently achieving the highest ratings and recognition across multiple independent sources. See more of Cognigy's achievements, analyst research & awards page!