A Leader.
Built for what's next.

Cognigy named a Leader in the 2025 Gartner® Magic Quadrant™ for Conversational AI

Analysts agree.
Customers already knew.

Cognigy has been recognized as a Leader in the 2025 Gartner® Magic Quadrant™ for Conversational AI for our ability to execute and completeness of vision.

Why does this matter? Because at Cognigy, we don’t just promise enterprise-grade AI. We deliver it.

We think this recognition reflects what our customers already know:

✔️ Our AI Agents don’t just sound smart, they perform at scale

✔️ The platform is made for the contact center, not retrofitted for it

✔️ Real automation, real outcomes, and real speed to value

Access your complementary report and see why the standard for AI customer service starts here.

Gartner does not endorse any vendor, product or service depicted in our research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

Gartner is a registered trademark and service mark, and Magic Quadrant is a registered trademark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved.

This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Cognigy.

Gartner, “Magic Quadrant for Enterprise Conversational AI Platforms”, by analysts Gabriele Rigon, Uma Challa, Bern Elliot, Adrian Lee, Arup Roy, and Justin Tung, 13 August 2025.

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What does Magic Quadrant stand for?

A Gartner Magic Quadrant is a culmination of research in a specific market, giving you a wide-angle view of the relative positions of the market’s competitors. By applying a graphical treatment and a uniform set of evaluation criteria, a Magic Quadrant helps you quickly ascertain how well technology providers are executing their stated visions and how well they are performing against Gartner’s market view.

Enterprise AI Agents, Built for What's Next

We’re focused on one thing: delivering AI customer service that actually works for the enterprise.

Cognigy's AI Agents are purpose-built to handle real-world complexity at scale. Whether you're supporting millions of users across regions or orchestrating hundreds of bots across teams, our platform is designed to meet the moment. We enable 24/7 service across voice and chat, in 100+ languages, with seamless integration into your systems.

Available as SaaS or on-prem, Cognigy offers a low-code environment that’s simple to manage and powerful to deploy. With advanced Conversational and Generative AI, our AI Agents go far beyond scripted FAQs to deliver natural, contextual, and outcome-driven conversations. The result? Better experiences, higher satisfaction, and lower operational costs, without compromise.