Connect with Cognigy at
CCW 2023

Feb. 27th - Mar. 02nd

ECC, Berlin

Booth #3G8/H7

Connect with Cognigy at CCW 2023

CCW 2023 is the 24th international congress trade fair for innovative customer dialogue. Join us for 4 days of interactive lectures,  presentations from exhibitors about exclusive new products, insightful discussions and so much more. This event promises everything from artificial intelligence, through digital disruption to future-proof human resource development, so don't miss out!

Come and meet Cognigy at booth #3G8/H7 where you can learn how Conversation AI can Power Up your contact center! 

 

AGENDA

Monday, February 27, 2023

11:00 - 11:30 

Kaizen im Contact Center - Toyotas Roadmap
für Conversational AI im Kundenservice

Speaking session at the Innovation Day

Speakers:
Peter-Pascal Meik, Toyota Deutschland GmbH 
Sascha Poggemann, Cognigy

 

Toyota logo for caroussel-1

 

 

Tuesday, February 28, 2023 

 10:20 - 11:30

Future Customer Service:
KI - Lösungen in der Praxis

10-minute presentation at the TeleTalk Demoforum

Speaker:
Alexander Teusz, Cognigy

 

genesys-logo-base

 

 

 14:00 - 14:30

Make or break: Können Contact Center ohne
KI die Kundenerwartungen noch erfüllen?

Panel discussion at the Messeforum Hall 2

Speakers:
Daniel Karadza, Genesys 
Stephan Schuessler, Deloitte Germany 
Philipp Heltewig, Cognigy

 

genesys-logo-base

 

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 15:00 - 16:00

ChatGPT und Generative KI im Kundenservice - was Unternehmen jetzt tun sollten

,,Meet the Expert" at the CCV booth H12/J15 Hall 3

Speaker:
Sascha Poggemann, Cognigy

 

Logo_CCV-lang-eV_color_300dpi-cmyk

 

 

15:00 - 16:00

Genesys Cloud CX Demo 

Demo at the Cognigy booth

Speaker:
Solution Consultant from Genesys

genesys-logo-base

 

Wednesday, March 01, 2023

11:00 - 11:30

Meet Toyota at Cognigy booth

Toyota logo for caroussel-1

 

13:10 - 14:20

Future Customer Service:
KI - Lösungen in der Praxis

10-minute presentation at the TeleTalk Demoforum

Speaker:
Alexander Teusz, Cognigy

genesys-logo-base

 

15:00 - 16:00

ChatGPT und Generative KI im Kundenservice - was Unternehmen jetzt tun sollten

,,Meet the Expert" at the CCV booth H12/J15 Hall 3

Speaker:
Sascha Poggemann, Cognigy

Logo_CCV-lang-eV_color_300dpi-cmyk

 

15:00 - 16:00

Genesys Cloud CX Demo

Demo at the Cognigy booth

Speaker:
Solution Consultant from Genesys

genesys-logo-base

 

Thursday, March 02, 2023

15:00 - 16:00

ChatGPT und Generative KI im Kundenservice - was Unternehmen jetzt tun sollten

,,Meet the Expert" at the CCV booth H12/J15 Hall 3

Speaker:
Sascha Poggemann, Cognigy

Logo_CCV-lang-eV_color_300dpi-cmyk

 

15:40 - 16:50

Future Customer Service:
KI - Lösungen in der Praxis

10-minute presentation at the TeleTalk Demoforum

Speaker:
Alexander Teusz, Cognigy

genesys-logo-base

 

 


We can't wait to see you there!

 

 

Meet with Cognigy at the CCW 2023

Avoid the crowd and pre-book a meeting with our team at our booth #3G8/3H7 to learn how Conversational AI can power up your contact center!

Additional Resources