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Will we see you at Enterprise Connect?
Discover the future of customer service with Cognigy at Enterprise Connect. Meet us to learn how Generative AI-powered Agent CoPilots are working alongside human agents to take operational efficiency to a whole new level, and deliver customer service that consumers will love.
Use code COGNIGY for a discount on your conference pass.
Elevate your CX with Cognigy! By meeting us at booth 801 at Enterprise Connect, discover the power of Conversational AI and Generative AI working together to close the service gap, making every customer interaction more meaningful. Don't miss this opportunity to see firsthand how Cognigy can transform your customer service. Schedule a meeting and receive a Yeti tumbler!*
Hardy Myers
SVP, Global Partnerships
Joe Havlik
VP, North America
Alan Ranger
VP, Marketing
Shanna Chauvin
Senior Director of Channel Program
Jessica Gopalakrishnan
Senior Director of Marketing
Robby Richardson
Conversational AI Consultant
Gabe Gunder
Conversational AI Consultant
According to Deloitte, 63% of leaders grapple with staff shortages and need to be more creative and proactive in hiring and retaining service agents. As a result, hold times are rising and CSAT is falling. Operational efficiency in the contact center has never been higher, but leaders are struggling to fill the customer service gap caused by this shortage of agents and deliver the level of service consumers expect. Join Cognigy for an insightful conversation about how Generative AI-powered Agent Copilots can work alongside human agents to take operational efficiency to a whole new level and deliver customer service that consumers will love.
Alan Ranger
VP, Marketing
Jarrod Davis
Product Marketing Manager
In manufacturing and retail, Fortune 1000 company Lippert has historically grappled with the complexities of catering to diverse product lines and customer bases. Addressing the needs of dealers, OEMs, and retail consumers necessitates tailored customer service strategies. To efficiently manage the overwhelming volume of inquiries, they turned to conversational AI and chatbots, which have resulted in significant cost reductions, improved sales, and enhanced customer experiences. Looking ahead, Lippert aims to further expand their AI capabilities to elevate knowledge management and ensure secure access, positioning them to navigate the evolving landscape with confidence and efficiency. Join this Case Study Theater to hear about the highlights and learnings along their accelerated CX transformation journey.
Phillip Dougherty
AI Product Manager | Lippert
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Speech technology has been evolving on its own for decades, but is becoming increasingly driven by AI. As AI is coming to transform everything related to the workplace, innovations around speech technology now occur in a broader context. This means that innovation is happening faster, with greater impact, and in ways that go well-beyond applications like speech-to-text.
This session will provide you with an update on enterprise speech technology, and a leading analyst will facilitate a roundtable of industry experts to review the current state of this space, along with what to expect throughout 2024. Following an update on established applications such as transcription, translation and biometrics, the panel will review enterprise use cases for emerging applications such as digital assistants, immersive workspaces and building proprietary large language models (LLM). Finally, the roundtable will explore future scenarios where speech tech is tied to larger-scale uses of AI to make organizations more agile and intelligent.
Jon Arnold
Principal | J Arnold & Associates
Alan Ranger
VP, Marketing | Cognigy
SRINI RAGHAVAN
Chief Product Officer | RingCentral
Abhishek Priyam
VP, Product Management | Sprinklr
Pre-book a meeting with Cognigy and receive a Yeti Tumbler*!
Avoid the crowd and pre-book a meeting with our team at Enterprise Connect to learn how to support your customers and agents with Conversational AI
*Pre-booked meeting gift is intended for in-person meetings at Enterprise Connect and are available while supplies last.
