We are a Leader in the first-ever Gartner® Magic Quadrant™ for Conversational AI Platforms

We are relentless in our pursuit of excellence and we will continue to drive the Conversational AI revolution on behalf of our customers and partners.

Cognigy is named a Leader in the January 2022 Gartner® Magic Quadrant™

For Conversational AI Platforms

We believe it validates our solution, from both the analyst’s and customers’ point of view. To us our leadership position confirms how far we have come in our short history.

We remain absolutely focused on advancing Conversational AI to help the enterprise deliver excellence for all their people and customers, 24 hours a day, across all channels, and at scale.

Gartner does not endorse any vendor, product or service depicted in our research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. GARTNER and Magic Quadrant are registered trademarks and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved. This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Cognigy.

Gartner, “Magic Quadrant for Enterprise Conversational AI Platforms”, by analysts Magnus Revang, Anthony Mullen, Bern Elliot, 24th January 2022.

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How our leadership supports you and your customers

What does Magic Quadrant stand for?

Gartner Magic Quadrant gives enterprise technology shoppers an unbiased assessment of how well competing providers are performing against Gartner® market view and is supplemented by validated user reviews.

Our vision

Is to automate conversational services to make life easier for everyone by enabling a world in which Conversational AI works alongside human workers in leading enterprises globally.

Solutions built for the enterprise

We are single-minded and focus on the needs of the enterprise. We deliver a platform solution that scales and addresses the multiple use cases and bots needed to support an organization and the people it serves. Our platform ensures that our customers can deliver services across all voice and chat channels, 24 hours every day and in all relevant local languages.

Available in on-premises and SaaS environments, and as a low-code solution it is easy to use. Our platform enables enterprises to have natural language conversations that go far beyond simple FAQs, to improve user experience, and customer satisfaction and loyalty all while increasing efficiencies and lowering costs.

Trusted by more than 500 brands worldwide

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The best enterprise level Conversational AI

Of the 40 Conversational AI vendors reviewed for minimal feature set needed to build our organisation's Assistant product, only Cognigy supported all the features needed. Most features are not a great stretch: multiple... Read more

DIRECTOR OF ENGINEERING

IN THE INDUSTRY

Amazing product and really cool company!

Amazing Product, which is easy to handle and understand (even if you have no IT experience). Within a short time you can create useful chatbots and deploy them on many different channels ( lots of integrations are possible - nearly no bound... Read more

CUSTOMER EXPERIENCE EXPERT

IN THE ENERGY AND UTILITIES INDUSTRY

The perfect solution for large enterprises

It's the only solution on the market capable of providing companies of any size with all features they require. They are modular and a low-code solution so you can expand it in any way. They have a great support and can integrate... Read more

CHIEF TECHNOLOGY SCOUT

IN THE SERVICES INDUSTRY

Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences with the vendors listed on the platform, should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.
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