A Leader for the 2nd Year in a Row!

Cognigy Named a Leader in the
2023 Gartner® Magic Quadrant™
for Enterprise Conversational AI Platforms

Cognigy Recognized for its Ability to Execute 

& Completeness of Vision

Conversational AI has the power to transform service experiences for both customers and agents in the contact center and beyond. 

This Leader placement, we believe, validates our solution, from both the analyst and customer points of view.

We will continue to Power Up enterprise contact centers to exceed customer expectations, improve agent satisfaction, and rapidly respond to market changes with Conversational AI.

We're sorry, but this report is not currently available: 

Please email us at marketing@cognigy.com to find out more!

Cognigy is consistently achieving the highest ratings and recognition across multiple independent sources. See more of Cognigy's achievements, analyst research & awards page! 

SEE MORE AWARDS

Trusted by more than 1,000 brands worldwide

© 2024 Cognigy. All rights reserved.

Gartner does not endorse any vendor, product or service depicted in our research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.   

GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, Magic Quadrant is a registered trademarks of Gartner, Inc. and/or its affiliates and are used herein with permission. All rights reserved. 

This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Cognigy.  

Gartner, Magic Quadrant for Enterprise Conversational AI Platforms, Bern Elliot | Gabriele Rigon, 06 March 2023 

Gartner, “Critical Capabilities for Enterprise Conversational AI Platforms”, by analysts Bern Elliot, Gabriele Rigon 13 March 2023.