A Leader for the

2nd Year in a Row!

Cognigy Named a Leader in the
2023 Gartner® Magic Quadrant™
for Enterprise Conversational AI Platforms

Cognigy Recognized for its Ability to Execute and Completeness of Vision

Conversational AI has the power to transform service experiences for both customers and agents in the contact center and beyond

This Leader placement, we believe, validates our solution, from both the analyst and customer points of view.

We will continue to Power Up enterprise contact centers to exceed customer expectations, improve agent satisfaction, and rapidly respond to market changes with Conversational AI.

Why is Cognigy positioned in the Leaders Quadrant in the Magic Quadrant?  

Access your complimentary copy of the report to find out!

Gartner does not endorse any vendor, product or service depicted in our research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.  This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Cognigy. 

Gartner, “Magic Quadrant for Enterprise Conversational AI Platforms”, by analysts Bern Elliot, Gabriele Rigon 2023. 

Access Your Complimentary 2023 Report 

How as a Recognized Leader we Feel we can Support you and your Customers

What does Magic Quadrant stand for?

A Gartner Magic Quadrant is a culmination of research in a specific market, giving you a wide-angle view of the relative positions of the market’s competitors. A Magic Quadrant provides a graphical competitive positioning of four types of technology providers, in markets where growth is high and provider differentiation is distinct. 

Per Gartner, "Leaders are in the strongest position to influence the market’s direction. They demonstrate a market-defining vision of how conversational AI can be deployed. Leaders have the ability to execute against that vision through the capabilities of their organization, business model and platform. They have demonstrated business results in the form of references and growth. They excel in their combination of market understanding, innovation, platform features and overall viability. While maintaining a well-established base of long-term customers, Leaders show a consistent ability to win new deals and deliver successful implementations. Their customers are deployed in the most geographic regions, and they cover a wide variety of industry verticals and sizes of organization. Leaders are often the vendors that other providers measure themselves against. They are suitable vendors for most organizations to evaluate, but should not be the only vendors evaluated."

Cognigy's Vision

We're transforming service experiences with Conversational AI.  Our award-winning Conversational AI platform Cognigy.AI Powers Up enterprise contact centers to exceed customer expectations and improve agent satisfaction. This year’s position, we feel, appearing higher/further to the right for Completeness of Vision and ability to execute, confirms our commitment to advancing conversational AI.
Over 1000 brands worldwide trust Cognigy and its vast partner network to create customer and employee service that is loved by everyone. Cognigy’s worldwide customer portfolio includes Toyota, Fidelity Life, Bosch, Lufthansa Group, and Mercedes-Benz to name but a few. Learn more at cognigy.com

Power Up your Enterprise Contact Center with Cognigy.AI

Cognigy, a market leader in Conversational AI, Powers Up enterprise contact centers to exceed customer expectations, improve agent satisfaction, and rapidly respond to market changes.

The Cognigy.AI platform enables next-generation customer service with a suite of solutions, including Conversational IVR, Smart Self-Service, and Agent + Assist. With our award-winning Conversational AI platform, we’re enabling enterprises to deliver always-on, personalized service experiences at scale that embrace Generative AI, on both voice and chat.

Delivering fast time to value, Cognigy.AI is a low code platform that is easy to use, supports all use cases, and is designed to fully integrate with existing contact center and enterprise systems.  

Trusted by More Than 1000 Brands Worldwide

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