Without a doubt, GenAI is reshaping customer engagement paradigms. And, while it's still early, there are now measurable business results.
Join us for a lively conversation between Sheila McGee-Smith, renowned independent analyst specializing in the contact center domain, Alan Ranger, thought leader in Conversational and GenAI and Sebastian Glock, AI technologist.
Hear them dive into the practical applications and tangible outcomes of GenAI solutions in enhancing customer experience strategies from personalized interactions with AI Agents to Agent Assist to analytics.
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